First Citizens Bank
Senior Application Support Analyst
First Citizens Bank, Raleigh, North Carolina, United States, 27601
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Pay found in job post
Retrieved from the description. Base pay range
$96,300.00/yr - $120,000.00/yr Overview
This is a remote role that may be hired in several markets across the United States. This position serves as the primary point of contact for all incoming application requests, incidents, or problems within the scope of the department. Responsible for providing application support to business users while maintaining a high level of customer satisfaction. Documents all required fields for incident or issue tracking and adheres to the Bank's standards for ticket entry, incident resolution, and problem management escalation procedures. Provides highest level of escalation for members of the team by maintaining knowledge of how applications are used coupled with technical aptitude of the application and infrastructure. Responsible for training, coaching, and mentoring junior level associates. Serves as primary resource for project related work, leading partnership meetings with other teams, and assisting in defining process improvements for the team. Responsibilities
Monitoring and supporting Direct Bank infrastructure such as load balancers, servers, databases, network, firewall and B2B partner connections working individually or with support from other teams. Review and remediate Direct Bank infrastructure vulnerability records as they are reported. Provide Production Support for Direct Bank applications and responsible for responding to or inputting and updating ServiceNow tickets, analysis of the issue root cause, managing the incident through resolution, and communicating progress to interested parties. Provide system monitoring and event management. Provide support for internal procedures including risk governance, audits, access management reviews. Qualifications
Bachelor's Degree and 2 years of experience in Computer Science or Analytics OR High School Diploma or GED and 6 years of experience in Computer Science or Analytics Experience with application/production support and incident management in the banking domain Experience with FIS applications such as IBS Insights is preferred Certified in ITIL and Six Sigma certifications Knowledge of application IT infrastructures (servers, load balancers, firewalls, etc.) Experience using monitoring tools such as DynaTrace and Splunk, and building automated alerts SQL database skills including debugging and writing/running queries Banking operations knowledge and/or technical skills is a plus Experience supporting both in-house developed and SaaS hosted applications Experience with ServiceNow - add/update/resolving tickets; CMDB inventory familiarity Ability to work with cross-functional teams and communicate clearly with management, IT staff, and business users High attention to detail and the ability to stay focused on multiple tasks during critical events Aptitude for learning in a technical environment and the ability to engage engineers for build/configurations/patching Coordination of planned disaster recovery testing Flexibility with after hours and/or weekend availability if needed on an on-call rotation basis Preferred Experience
Experience with application/production support and incident management in the banking domain Experience with ITIL and Six Sigma certifications Required Skills
Knowledge of application infrastructure and experience with requesting Windows servers, SQL databases, load balancers, DNS entries, certificates, firewall rules, etc. Experience using monitoring tools such as DynaTrace and Splunk; building automated alerts Managing the remediation of reported server vulnerabilities SQL database skills including debugging and writing/running queries Banking operations knowledge and/or technical skills is a plus Experience supporting both in-house developed and SaaS hosted applications Experience with ServiceNow - add/update/resolving tickets; CMDB inventory Experience with providing customer service for internal business and technical partners Ability to work with cross-functional teams High attention to detail Proficient with common tools (Outlook, Word, Excel) and navigating corporate portals Proactive self-starter with the ability to quickly learn new applications, processes, and procedures Base pay for this position is generally between $96,300 and $120,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. Seniority level
Not Applicable Employment type
Full-time Job function
Information Technology Industries Banking and Financial Services Referrals increase your chances of interviewing at First Citizens Bank by 2x Data Integration Business Analyst (Full-Time, Remote, North Carolina Based)
Morrisville, NC $91,884 - $119,450 18 hours ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Retrieved from the description. Base pay range
$96,300.00/yr - $120,000.00/yr Overview
This is a remote role that may be hired in several markets across the United States. This position serves as the primary point of contact for all incoming application requests, incidents, or problems within the scope of the department. Responsible for providing application support to business users while maintaining a high level of customer satisfaction. Documents all required fields for incident or issue tracking and adheres to the Bank's standards for ticket entry, incident resolution, and problem management escalation procedures. Provides highest level of escalation for members of the team by maintaining knowledge of how applications are used coupled with technical aptitude of the application and infrastructure. Responsible for training, coaching, and mentoring junior level associates. Serves as primary resource for project related work, leading partnership meetings with other teams, and assisting in defining process improvements for the team. Responsibilities
Monitoring and supporting Direct Bank infrastructure such as load balancers, servers, databases, network, firewall and B2B partner connections working individually or with support from other teams. Review and remediate Direct Bank infrastructure vulnerability records as they are reported. Provide Production Support for Direct Bank applications and responsible for responding to or inputting and updating ServiceNow tickets, analysis of the issue root cause, managing the incident through resolution, and communicating progress to interested parties. Provide system monitoring and event management. Provide support for internal procedures including risk governance, audits, access management reviews. Qualifications
Bachelor's Degree and 2 years of experience in Computer Science or Analytics OR High School Diploma or GED and 6 years of experience in Computer Science or Analytics Experience with application/production support and incident management in the banking domain Experience with FIS applications such as IBS Insights is preferred Certified in ITIL and Six Sigma certifications Knowledge of application IT infrastructures (servers, load balancers, firewalls, etc.) Experience using monitoring tools such as DynaTrace and Splunk, and building automated alerts SQL database skills including debugging and writing/running queries Banking operations knowledge and/or technical skills is a plus Experience supporting both in-house developed and SaaS hosted applications Experience with ServiceNow - add/update/resolving tickets; CMDB inventory familiarity Ability to work with cross-functional teams and communicate clearly with management, IT staff, and business users High attention to detail and the ability to stay focused on multiple tasks during critical events Aptitude for learning in a technical environment and the ability to engage engineers for build/configurations/patching Coordination of planned disaster recovery testing Flexibility with after hours and/or weekend availability if needed on an on-call rotation basis Preferred Experience
Experience with application/production support and incident management in the banking domain Experience with ITIL and Six Sigma certifications Required Skills
Knowledge of application infrastructure and experience with requesting Windows servers, SQL databases, load balancers, DNS entries, certificates, firewall rules, etc. Experience using monitoring tools such as DynaTrace and Splunk; building automated alerts Managing the remediation of reported server vulnerabilities SQL database skills including debugging and writing/running queries Banking operations knowledge and/or technical skills is a plus Experience supporting both in-house developed and SaaS hosted applications Experience with ServiceNow - add/update/resolving tickets; CMDB inventory Experience with providing customer service for internal business and technical partners Ability to work with cross-functional teams High attention to detail Proficient with common tools (Outlook, Word, Excel) and navigating corporate portals Proactive self-starter with the ability to quickly learn new applications, processes, and procedures Base pay for this position is generally between $96,300 and $120,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. Seniority level
Not Applicable Employment type
Full-time Job function
Information Technology Industries Banking and Financial Services Referrals increase your chances of interviewing at First Citizens Bank by 2x Data Integration Business Analyst (Full-Time, Remote, North Carolina Based)
Morrisville, NC $91,884 - $119,450 18 hours ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr