Vertiv
HVAC Cooling Customer Engineer - Richmond, VA
Vertiv, Richmond, Virginia, United States, 23214
Overview
A Cooling CE is responsible for installation, commissioning, and scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices and the direct manager. Responsibilities
ROLE: Rely on direction to accomplish goals ROLE: Perform a number of work-related tasks ROLE: Capable of working under direct supervision or independently based upon training ROLE: Maintain certifications per Job requirements TECHNICAL: Render on-site and phone assistance to customers TECHNICAL: Communicate with National Technical Support on equipment issues TECHNICAL: Perform work-related tasks according to company guidelines for scheduled maintenance TECHNICAL: Implement Field Change Notices according to published guidelines TECHNICAL: Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips SAFETY: Operate in a safe manner in accordance with published safety guidelines SAFETY: Must wear appropriate PPE as per company guidelines and job duties SAFETY: Adhere to work hours policy guidelines – “14 hours rule” SAFETY: Report all work-related accidents or injuries within 24 hours to the appropriate personnel ADMINISTRATION: Provide accurate and timely reporting according to company guidelines ADMINISTRATION: Timecards, expense reports, mileage reports, ticket closure, forms et al. ADMINISTRATION: Maintain individual inventory in accordance with company policy ADMINISTRATION: Maintain company property according to company policies ADMINISTRATION: Vehicle, credit cards, PPE, test equipment, laptop, pager, et al. CUSTOMER SATISFACTION: Provide proper and adequate communication to internal and external customers CUSTOMER SATISFACTION: Provide estimated time of arrival to the customer where applicable CUSTOMER SATISFACTION: Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion CUSTOMER SATISFACTION: Strive to provide all customers a “first time fix” for their equipment CUSTOMER SATISFACTION: Maintain customer satisfaction rates according to company guidelines CUSTOMER SATISFACTION: Attend Customer Meetings as required PERFORMANCE: Maximize productivity by combining service opportunities PERFORMANCE: Complete all work in an efficient and timely manner PERFORMANCE: Capable of making technical and commercial decisions under pressure PERFORMANCE: Properly evaluate site and equipment for appropriate billing status PERFORMANCE: Maintain productive utilization rate according to company guidelines PERFORMANCE: Perform inventory cycle counts according to company guidelines PERFORMANCE: Adhere to company dress code and safety regulations PERFORMANCE: Meet or exceed on-site response time requirements for each customer PERFORMANCE: Understand and comply with company startup/escalation processes and procedures PERFORMANCE: Maintain proper and adequate level of internal communications PERFORMANCE: Manage, co-workers, Support Services, electronic communications, et al. PERFORMANCE: Perform several work-related tasks PERFORMANCE: Capable of working under direct supervision or independently based upon training PERFORMANCE: Maintain certifications per Job requirements Qualifications
Required experience (one or more of the following) High School Diploma or G.E.D. equivalent HVAC – Certificate Program degree or equivalent experience in the field Six years military experience in a related field Equivalent industry experience with EPA refrigerant license Basic electrical knowledge Interpersonal Skills Professional Reliable Team Player Familiarity with electrical / electronic test equipment and fundamentals Must be able to read and interpret electrical line diagrams and blueprints Working knowledge of OHM’s law and HVAC theory Technical skills Ability to make basic site evaluation skills to include environmental temperature and general operating conditions Elementary fix/repair techniques based on directed supervision Capable of completing tasks and returning unit to full operating conditions based upon directed supervision Ability to summarize and report all work related tasks performed Strong skill sets: Communication skills, Customer service skills, Troubleshooting skills, Safety procedures, Organizational and planning skills, Computer skills, Mechanical aptitude Physical & Environmental Demands
Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell Frequently required to sit and climb or balance Specific vision abilities include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Frequent driving Must be able to lift up to 50 pounds and occasionally up to 75 pounds Notes: Vertiv will make reasonable accommodations for qualified employees or candidates with disabilities, provided the individual is otherwise qualified to safely perform the essential functions of the job and accommodations do not impose an undue hardship. Extreme cold (below 32) Extreme heat (above 100) Noise Level (Medium / High) Working around moving machinery (forklifts, tractors) Protective Equipment Required (earplugs, gloves, eyewear, respirator, etc.) Work outdoors (no effective protection from weather) Working Conditions
Travel is required Flexible schedules (weekends, evenings, and holidays) May have on-call responsibility Valid driver’s license Must be at least 18 years old Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity/expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and need assistance applying, you can request help by contacting help.join@vertivco.com. For more information, please visit Vertiv’s career page at Vertiv.com/Careers. Work Authorization: No calls or agencies. Vertiv will only employ those legally authorized to work in the United States. Sponsorship will not be provided. Individuals on temporary visas are not eligible for hire.
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A Cooling CE is responsible for installation, commissioning, and scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices and the direct manager. Responsibilities
ROLE: Rely on direction to accomplish goals ROLE: Perform a number of work-related tasks ROLE: Capable of working under direct supervision or independently based upon training ROLE: Maintain certifications per Job requirements TECHNICAL: Render on-site and phone assistance to customers TECHNICAL: Communicate with National Technical Support on equipment issues TECHNICAL: Perform work-related tasks according to company guidelines for scheduled maintenance TECHNICAL: Implement Field Change Notices according to published guidelines TECHNICAL: Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips SAFETY: Operate in a safe manner in accordance with published safety guidelines SAFETY: Must wear appropriate PPE as per company guidelines and job duties SAFETY: Adhere to work hours policy guidelines – “14 hours rule” SAFETY: Report all work-related accidents or injuries within 24 hours to the appropriate personnel ADMINISTRATION: Provide accurate and timely reporting according to company guidelines ADMINISTRATION: Timecards, expense reports, mileage reports, ticket closure, forms et al. ADMINISTRATION: Maintain individual inventory in accordance with company policy ADMINISTRATION: Maintain company property according to company policies ADMINISTRATION: Vehicle, credit cards, PPE, test equipment, laptop, pager, et al. CUSTOMER SATISFACTION: Provide proper and adequate communication to internal and external customers CUSTOMER SATISFACTION: Provide estimated time of arrival to the customer where applicable CUSTOMER SATISFACTION: Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion CUSTOMER SATISFACTION: Strive to provide all customers a “first time fix” for their equipment CUSTOMER SATISFACTION: Maintain customer satisfaction rates according to company guidelines CUSTOMER SATISFACTION: Attend Customer Meetings as required PERFORMANCE: Maximize productivity by combining service opportunities PERFORMANCE: Complete all work in an efficient and timely manner PERFORMANCE: Capable of making technical and commercial decisions under pressure PERFORMANCE: Properly evaluate site and equipment for appropriate billing status PERFORMANCE: Maintain productive utilization rate according to company guidelines PERFORMANCE: Perform inventory cycle counts according to company guidelines PERFORMANCE: Adhere to company dress code and safety regulations PERFORMANCE: Meet or exceed on-site response time requirements for each customer PERFORMANCE: Understand and comply with company startup/escalation processes and procedures PERFORMANCE: Maintain proper and adequate level of internal communications PERFORMANCE: Manage, co-workers, Support Services, electronic communications, et al. PERFORMANCE: Perform several work-related tasks PERFORMANCE: Capable of working under direct supervision or independently based upon training PERFORMANCE: Maintain certifications per Job requirements Qualifications
Required experience (one or more of the following) High School Diploma or G.E.D. equivalent HVAC – Certificate Program degree or equivalent experience in the field Six years military experience in a related field Equivalent industry experience with EPA refrigerant license Basic electrical knowledge Interpersonal Skills Professional Reliable Team Player Familiarity with electrical / electronic test equipment and fundamentals Must be able to read and interpret electrical line diagrams and blueprints Working knowledge of OHM’s law and HVAC theory Technical skills Ability to make basic site evaluation skills to include environmental temperature and general operating conditions Elementary fix/repair techniques based on directed supervision Capable of completing tasks and returning unit to full operating conditions based upon directed supervision Ability to summarize and report all work related tasks performed Strong skill sets: Communication skills, Customer service skills, Troubleshooting skills, Safety procedures, Organizational and planning skills, Computer skills, Mechanical aptitude Physical & Environmental Demands
Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell Frequently required to sit and climb or balance Specific vision abilities include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Frequent driving Must be able to lift up to 50 pounds and occasionally up to 75 pounds Notes: Vertiv will make reasonable accommodations for qualified employees or candidates with disabilities, provided the individual is otherwise qualified to safely perform the essential functions of the job and accommodations do not impose an undue hardship. Extreme cold (below 32) Extreme heat (above 100) Noise Level (Medium / High) Working around moving machinery (forklifts, tractors) Protective Equipment Required (earplugs, gloves, eyewear, respirator, etc.) Work outdoors (no effective protection from weather) Working Conditions
Travel is required Flexible schedules (weekends, evenings, and holidays) May have on-call responsibility Valid driver’s license Must be at least 18 years old Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity/expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and need assistance applying, you can request help by contacting help.join@vertivco.com. For more information, please visit Vertiv’s career page at Vertiv.com/Careers. Work Authorization: No calls or agencies. Vertiv will only employ those legally authorized to work in the United States. Sponsorship will not be provided. Individuals on temporary visas are not eligible for hire.
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