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RiverStone Health

Disease Intervention Specialist

RiverStone Health, Billings, Montana, us, 59107

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Disease Intervention Specialist

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RiverStone Health .

Job details include working title: Disease Intervention Specialist; classification title: Prevention Health Specialist; division: Public Health Services; program: Communicable Disease; reports to: Communicable Disease Program Manager; FLSA status: Non-Exempt; Schedule: Monday–Friday, 8am–5pm; Wage range: $21.50 to $27.37 hourly, depending on transferrable years of experience and internal equity.

Essential Functions / Major Duties and Responsibilities

Conduct case investigations for reportable communicable diseases in accordance with CDC and Montana DPHHS guidelines.

Perform contact tracing and partner services to identify and notify individuals potentially exposed to communicable diseases.

Provide education, counseling, and linkage to testing, treatment, and other supportive services.

Maintain patient confidentiality and conduct interviews discreetly and respectfully.

Demonstrate knowledge of medical terminology and principles related to exposure, infection, infectious periods, symptoms, and asymptomatic transmission.

Build and maintain trust with patients and contacts through culturally sensitive interviewing skills.

Locate individuals who may be difficult to reach and engage them effectively.

Refer individuals or situations to appropriate medical, social, or supervisory resources when needed.

Respond to public inquiries, questions, and comments in a calm, effective, and timely manner.

Collaborate with healthcare providers, laboratories, and community organizations to facilitate timely disease reporting and response.

Maintain accurate and confidential records of case investigations, contacts, and outcomes.

Participate in outbreak response activities, including data collection, community engagement, and coordination with public health partners.

Demonstrate strong listening, verbal, and written communication skills.

Work with a high level of detail and accuracy, both independently and as part of a multidisciplinary team.

Learn and apply a large volume of information quickly and effectively.

Demonstrate organizational skills and time management.

Apply basic computer skills (Microsoft Word, Excel, Outlook, Teams) and data entry.

Support public health nurses and other clinical staff by facilitating non-clinical aspects of disease intervention.

Work in diverse settings including offices, medical facilities, residential locations, congregate living environments, and in the field.

Assess and determine the physical, social, and environmental needs of clients and develop a plan of treatment with team members.

Keep supervisor informed about work progress and issues, and suggest improvements.

Attend meetings, conferences, workshops, and training to stay current on principles and practices in the role.

Perform point-of-care syphilis, HIV, and hepatitis C testing as necessary.

Perform phlebotomy to obtain specimens for testing and ensure proper processing and labeling.

Provide education on infection control and worker safety to support case investigation and contact tracing.

Prepare and deliver educational presentations and materials as needed.

Actively participate in meetings and Emergency Preparedness training as required.

Secondary Functions

Perform other duties as assigned in support of the organization’s mission and goals.

Education and Experience Minimum Qualifications

High school diploma or GED

Any combination of experience and training which provides the equivalent knowledge, skills, and abilities to perform the work

Preferred Qualifications

Disease case investigation or other public health experience

Medical terminology training or experience

Experience in community education and presentations to health care workers

Experience working with vulnerable populations

Experience in infection prevention and control

Certificates, Licenses, Registrations

Valid State of Montana Driver’s License

Emergency preparedness on-the-job training as required

Knowledge, Skills, and Abilities

Computer literacy in Microsoft Office Suite

Knowledge of modern office procedures and equipment

Calm and positive demeanor during difficult client interactions

Non-judgmental and empathetic listening skills

High attention to detail

Knowledge of HIPAA and patient confidentiality

Ability to work collaboratively and maintain a positive work environment

Effective problem-solving and clear communication with supervisors, colleagues, and clients

Ability to prioritize and perform tasks under interruptions

Integrity and innovation in job duties; ability to work in office and field settings

Ability to use a computer and smartphone

Understand and adhere to administrative policies and procedures

Customer Service Excellence

Provide customer service excellence to RiverStone Health’s customers including patients, clients, family members, visitors, medical staff, and co-workers

Demonstrate professional conduct, respect, privacy, and confidentiality

Supervision None

Physical Demands and Working Conditions

Work is performed in offices, clinics, public facilities and community events, indoors and outdoors

Standing, bending, sitting, and lifting required

Travel to different locations required

Drive a vehicle; travel in all weather conditions; may use employee’s own vehicle

May require wearing N95 or higher respirators, gloves, gown, eye protection; practice hand hygiene

Maintain a safe/secure working environment by following safety, security, and health requirements

Freedom to Act & Decision Making

Works under the direction of the Program Manager

Work is guided by public health regulations, infection control practices, CDC guidelines, and ACIP vaccine recommendations

Responsible for conducting extensive interviews, tracking and preventing spread of disease, and providing education and direct patient care

Decisions directly affect the quality of services provided to the public

Communications & Networking

Contacts occur inside and outside RiverStone Health, to provide services, gather information, and provide education

Communications may involve non-routine scenarios requiring sensitivity to patient needs and circumstances

Coordinate with care team members to provide holistic care

Respond to citizens’ questions and comments

Coordinate with others to maximize interagency effectiveness

Budget & Resource Management This position is responsible for managing materials, equipment, and time necessary to deliver services; decisions affect efficiency and cost of services.

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