Tapestry
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Role purpose
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role. Responsibilities
Cash wrap: greet the customer with a smile and eye contact, offer your name; interact genuinely and naturally; read cues to determine needs; conduct email/name capture where permitted by law; maintain accuracy when operating POS; keep cash wrap organized and clean; suggest multiple add-ons and sell gift cards; maintain cash and POS media in compliance with policy; create a lasting impression by thanking the customer and providing a reason to return; represent the Coach brand appropriately. Stockroom / Warehouse: receive shipments and transfers; notify Store Management when new product arrives; scan cartons/transfers and verify store information; communicate discrepancies; process shipments/transfers according to Coach standards and timeframes; organize and clean stock room daily (including offsite/remote warehouse as applicable); shift/organize product in stockroom; react to sell-through and make room for new product; manage stock levels in back-of-house and on the sales floor; prepare and conduct regular cycle counts; participate in store physical inventory counts as scheduled; maintain Company Loss Prevention standards. Sales Floor: regularly analyze the sales floor to assess replenishment needs; replenish floor/assigned zone; respond to sell-through and execute visual merchandising needs; support sales floor activities as directed; communicate price points, features/benefits, color and stock availability to customers; respond to customer requests confidently and partner with sales team or Store Management when needed; maintain housekeeping standards. Competencies
Drive for Results:
Can be counted on to exceed goals; top performer; bottom-line oriented; pushes self and others for results. Customer Focus:
Dedicated to meeting customer expectations; uses first-hand information to improve products and services; builds trust and effective relationships. Creativity:
Generates new and unique ideas; makes connections among unrelated notions; valued in brainstorming settings. Interpersonal Savvy:
Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact; diffuses high-tension situations comfortably. Learning on The Fly:
Learns quickly, open to change, analyzes successes and failures for improvement, experiments to find solutions. Perseverance:
Finishes tasks with energy and drive; persists through setbacks. Dealing with Ambiguity:
Handles change; acts without total information; comfortable with risk and uncertainty. Courage
and
related to feedback and action; (see additional competencies below) Additional Requirements
Experience:
1–3 years of retail experience (cashier/stock/sales), preferably in luxury retail; knowledge of fashion trends and marketplace competition. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS, Internet); use of walkie talkie; ability to read price and product release sheets. Physical:
Ability to work at a fast pace; communicate effectively; move on the sales floor, stock room; ability to climb, bend, kneel; frequently lift up to 25 pounds and, at times, up to 50 pounds for shipments/transfers. Schedule:
Flexibility to meet Coach Scheduling & Availability expectations, including nights, weekends, and holidays with high retail traffic. Note: This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc. is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the position requirements, without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other protected basis under applicable law. Visit Coach at www.coach.com. Our Competencies
Our Competencies for All Employees
includes Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, Learning on the Fly. General Description of Benefits: Health (medical, dental, vision), life and disability insurance; 401(k) plan; paid time off for wellness and vacations. For more information about benefits, note: Coach Benefits information is available through internal resources.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Role purpose
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role. Responsibilities
Cash wrap: greet the customer with a smile and eye contact, offer your name; interact genuinely and naturally; read cues to determine needs; conduct email/name capture where permitted by law; maintain accuracy when operating POS; keep cash wrap organized and clean; suggest multiple add-ons and sell gift cards; maintain cash and POS media in compliance with policy; create a lasting impression by thanking the customer and providing a reason to return; represent the Coach brand appropriately. Stockroom / Warehouse: receive shipments and transfers; notify Store Management when new product arrives; scan cartons/transfers and verify store information; communicate discrepancies; process shipments/transfers according to Coach standards and timeframes; organize and clean stock room daily (including offsite/remote warehouse as applicable); shift/organize product in stockroom; react to sell-through and make room for new product; manage stock levels in back-of-house and on the sales floor; prepare and conduct regular cycle counts; participate in store physical inventory counts as scheduled; maintain Company Loss Prevention standards. Sales Floor: regularly analyze the sales floor to assess replenishment needs; replenish floor/assigned zone; respond to sell-through and execute visual merchandising needs; support sales floor activities as directed; communicate price points, features/benefits, color and stock availability to customers; respond to customer requests confidently and partner with sales team or Store Management when needed; maintain housekeeping standards. Competencies
Drive for Results:
Can be counted on to exceed goals; top performer; bottom-line oriented; pushes self and others for results. Customer Focus:
Dedicated to meeting customer expectations; uses first-hand information to improve products and services; builds trust and effective relationships. Creativity:
Generates new and unique ideas; makes connections among unrelated notions; valued in brainstorming settings. Interpersonal Savvy:
Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact; diffuses high-tension situations comfortably. Learning on The Fly:
Learns quickly, open to change, analyzes successes and failures for improvement, experiments to find solutions. Perseverance:
Finishes tasks with energy and drive; persists through setbacks. Dealing with Ambiguity:
Handles change; acts without total information; comfortable with risk and uncertainty. Courage
and
related to feedback and action; (see additional competencies below) Additional Requirements
Experience:
1–3 years of retail experience (cashier/stock/sales), preferably in luxury retail; knowledge of fashion trends and marketplace competition. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS, Internet); use of walkie talkie; ability to read price and product release sheets. Physical:
Ability to work at a fast pace; communicate effectively; move on the sales floor, stock room; ability to climb, bend, kneel; frequently lift up to 25 pounds and, at times, up to 50 pounds for shipments/transfers. Schedule:
Flexibility to meet Coach Scheduling & Availability expectations, including nights, weekends, and holidays with high retail traffic. Note: This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc. is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the position requirements, without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other protected basis under applicable law. Visit Coach at www.coach.com. Our Competencies
Our Competencies for All Employees
includes Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, Learning on the Fly. General Description of Benefits: Health (medical, dental, vision), life and disability insurance; 401(k) plan; paid time off for wellness and vacations. For more information about benefits, note: Coach Benefits information is available through internal resources.
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