Planet Fitness
Overview
Member Services Representative at Planet Fitness. The role focuses on creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Responsibilities
Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Assist in maintaining the neatness and cleanliness of the club. Cleaning and sanitizing of all exercise equipment and Black Card spa amenities. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Qualifications/Requirements
Customer service background preferred. Must be 18 years of age or older. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude. Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent preferred. Physical Demands
Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will encounter toxic chemicals during shift. Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks. Why Join Planet Fitness?
Philosophy: We are here to provide a unique environment in which anyone can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. Our product is a tool to help people live healthier lives, not a brand name or a mold. We strive to provide a safe, energetic environment where everyone feels accepted and respected, and we are a non-intimidating, welcoming gym. Planet Fitness does not cater toward bodybuilders or power lifters, but focuses on general fitness for everyone in the Judgement Free Zone (JFZ). Mission Statement
At PF Supreme, we strive to become one of the largest franchisee groups in Planet Fitness and to create a fun and respectful environment where our team can learn and grow. Our purpose is to expand the Planet Fitness brand, improve the lives of our team with fulfilling careers, and deliver the Judgement Free experience to our members. Job Benefits Include
Free Black Card gym membership. Day, evening, or overnight shifts. Career growth opportunities. Discounts on merchandise sold at the club. Benefits including medical, 401k, and supplemental insurance. Discounts on movie tickets, theme parks, hotels, attractions, and much more. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees.
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Member Services Representative at Planet Fitness. The role focuses on creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Responsibilities
Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Assist in maintaining the neatness and cleanliness of the club. Cleaning and sanitizing of all exercise equipment and Black Card spa amenities. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Qualifications/Requirements
Customer service background preferred. Must be 18 years of age or older. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude. Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent preferred. Physical Demands
Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will encounter toxic chemicals during shift. Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks. Why Join Planet Fitness?
Philosophy: We are here to provide a unique environment in which anyone can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. Our product is a tool to help people live healthier lives, not a brand name or a mold. We strive to provide a safe, energetic environment where everyone feels accepted and respected, and we are a non-intimidating, welcoming gym. Planet Fitness does not cater toward bodybuilders or power lifters, but focuses on general fitness for everyone in the Judgement Free Zone (JFZ). Mission Statement
At PF Supreme, we strive to become one of the largest franchisee groups in Planet Fitness and to create a fun and respectful environment where our team can learn and grow. Our purpose is to expand the Planet Fitness brand, improve the lives of our team with fulfilling careers, and deliver the Judgement Free experience to our members. Job Benefits Include
Free Black Card gym membership. Day, evening, or overnight shifts. Career growth opportunities. Discounts on merchandise sold at the club. Benefits including medical, 401k, and supplemental insurance. Discounts on movie tickets, theme parks, hotels, attractions, and much more. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees.
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