Sigma
Overview
Join to apply for the
Technical Support Engineer
role at
Sigma . Sigma is growing rapidly, and our Technical Support Engineering team is scaling to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.
What You Will Be Doing
You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
Work closely with the development team to develop best practices and tools for diagnosing issues and optimizing the service for performance.
Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product.
Participate in quarterly projects, perform periodic on-call duties, and other assignments as needed to improve automation and processes.
Qualifications We Are Looking For
2+ years of industry experience supporting enterprise products for data analytics.
Computer Science fundamentals. Strong domain expertise in databases and business intelligence.
SQL proficiency – good grasp of JOINs, partitions, window functions, aggregations, CTEs, sub-queries, etc.
SQL query performance troubleshooting and plan generation understanding.
Proficient in data modeling concepts.
Ability to chart data into logical visualizations.
A proven track record of building trust with customers and bringing issues to resolution quickly.
Excellent verbal and written communication skills.
Desire to build scalable processes for issue resolution (documenting common patterns, building tooling for diagnosing issues, etc.).
Strong collaboration skills and the ability to work with multiple departments and coordinate issue triaging, diagnosis, and resolution.
Desire to be a great teammate and have fun at work.
Highly Desirable Skills & Experiences
Supporting a cloud service in production.
Experience with Snowflake, Redshift, BigQuery.
Knowledge of GCP, AWS.
Startup experience.
Additional Job Details The base salary range for this position is a range that may vary. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.
Benefits For Our Full-Time Employees
Equity
Generous health benefits
Flexible time off policy. Take the time off you need!
Paid bonding time for all new parents
Traditional and Roth 401k
Commuter and FSA benefits
Lunch Program
Dog friendly office
About Us Sigma is the only cloud analytics and business intelligence tool empowering business teams to explore data for themselves and make better, faster decisions. The software leverages cloud data warehouses to combine data sources and analyze billions of rows of data instantly via a spreadsheet-like interface – no coding required. The company has launched features such as collaboration tools, embedded analytics, AI tools including forecasting capabilities, an AI copilot, and a notebook interface for code-first users. Sigma announced its Series D funding in May 2024 to continue transforming BI through AI infrastructure and collaboration.
Equal Opportunity Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.
#J-18808-Ljbffr
Join to apply for the
Technical Support Engineer
role at
Sigma . Sigma is growing rapidly, and our Technical Support Engineering team is scaling to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.
What You Will Be Doing
You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
Work closely with the development team to develop best practices and tools for diagnosing issues and optimizing the service for performance.
Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product.
Participate in quarterly projects, perform periodic on-call duties, and other assignments as needed to improve automation and processes.
Qualifications We Are Looking For
2+ years of industry experience supporting enterprise products for data analytics.
Computer Science fundamentals. Strong domain expertise in databases and business intelligence.
SQL proficiency – good grasp of JOINs, partitions, window functions, aggregations, CTEs, sub-queries, etc.
SQL query performance troubleshooting and plan generation understanding.
Proficient in data modeling concepts.
Ability to chart data into logical visualizations.
A proven track record of building trust with customers and bringing issues to resolution quickly.
Excellent verbal and written communication skills.
Desire to build scalable processes for issue resolution (documenting common patterns, building tooling for diagnosing issues, etc.).
Strong collaboration skills and the ability to work with multiple departments and coordinate issue triaging, diagnosis, and resolution.
Desire to be a great teammate and have fun at work.
Highly Desirable Skills & Experiences
Supporting a cloud service in production.
Experience with Snowflake, Redshift, BigQuery.
Knowledge of GCP, AWS.
Startup experience.
Additional Job Details The base salary range for this position is a range that may vary. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.
Benefits For Our Full-Time Employees
Equity
Generous health benefits
Flexible time off policy. Take the time off you need!
Paid bonding time for all new parents
Traditional and Roth 401k
Commuter and FSA benefits
Lunch Program
Dog friendly office
About Us Sigma is the only cloud analytics and business intelligence tool empowering business teams to explore data for themselves and make better, faster decisions. The software leverages cloud data warehouses to combine data sources and analyze billions of rows of data instantly via a spreadsheet-like interface – no coding required. The company has launched features such as collaboration tools, embedded analytics, AI tools including forecasting capabilities, an AI copilot, and a notebook interface for code-first users. Sigma announced its Series D funding in May 2024 to continue transforming BI through AI infrastructure and collaboration.
Equal Opportunity Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.
#J-18808-Ljbffr