Concord Hospitality Enterprises
Sales & Catering Coordinator
Concord Hospitality Enterprises, Columbus, Ohio, United States, 43224
Position: Sales Catering Coordinator (Event Coordinator) at Concord Hospitality Enterprises
Overview
Work closely with the Director of Sales and Marketing to create sales promotions, organize proactive sales efforts and monitor incoming guest inquiries. Manage a high volume of events and sleeping room blocks on a daily, weekly, and monthly basis. Coordinate all aspects of guests\' hotel visits, generate group sleeping room resumes and banquet event orders, and collaborate with sales and operations teams to deliver stellar guest experiences and well-executed meetings and events.
Responsibilities
Serve as the point of contact for clients and communicate by phone and email to respond to questions and requests.
Recognize opportunities to maximize revenue by up-selling and offering enhancements to create outstanding guest satisfaction for hotel groups.
Assist the sales team with proposals, contracts, promotional materials, and presentations.
Negotiate contracts for small meetings; manage the client relationship from inquiry through planning, execution and follow-up.
Provide high levels of customer service to internal partners and external clients to deliver successful experiences for planners and attendees.
Respond promptly and professionally to all internal and external communications, representing Concord Hospitality in all channels.
Manage follow-up on inquiries for small meetings/events, gaining sales and event planning experience through hands-on client interactions.
Negotiate banquet event orders (BEOs); identify and price client needs, up-sell where possible, close the sale, and secure deposits and signatures.
Communicate group details/changes to all hotel departments, coordinating client needs with property operations to ensure smooth delivery.
Present potential business at sales meetings to determine the best mix of customers to meet budgeted revenues; conduct client meetings with hotel staff to ensure event success.
Finalize catering plans for groups and coordinate on-site execution; solve problems as needed to ensure guest satisfaction.
Develop best practices for prospecting new banquet business using various methods (phone, outside calls, trade shows, community events, internet prospecting, partnerships).
Monitor block space and sleeping room blocks; release blocked rooms at cut-off to maximize sales opportunities.
Assist the sales team with calendar management, document organization, and weekly tasks; communicate guest arrival details with relevant departments.
Gain knowledge of hotel F&B products, pricing, function space, AV, and related event details to support successful outcomes.
Other duties as assigned.
Qualifications
Excellent time management, self-motivation, and organizational skills.
Proficiency with computers (word processing, spreadsheets, internet, Outlook) and basic property management systems.
Exceptional communication skills via phone, email, and print.
Attention to detail; ability to multi-task in a fast-paced sales environment.
Strong collaboration with guests and internal hotel departments.
Why Concord?
Concord Hospitality invests in associates through training and development at all levels. Our “Associate First” culture supports personal growth within and beyond the workplace. We value work-life balance, diversity, and our commitment to customer service and quality accommodations. Concord is guided by five cornerstones: Quality, Integrity, Community, Profitability and FUN.
We are Concord!
Seniority level
• Entry level
Employment type
• Full-time
Job function
• Management and Manufacturing
Industries
• Hospitality
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Overview
Work closely with the Director of Sales and Marketing to create sales promotions, organize proactive sales efforts and monitor incoming guest inquiries. Manage a high volume of events and sleeping room blocks on a daily, weekly, and monthly basis. Coordinate all aspects of guests\' hotel visits, generate group sleeping room resumes and banquet event orders, and collaborate with sales and operations teams to deliver stellar guest experiences and well-executed meetings and events.
Responsibilities
Serve as the point of contact for clients and communicate by phone and email to respond to questions and requests.
Recognize opportunities to maximize revenue by up-selling and offering enhancements to create outstanding guest satisfaction for hotel groups.
Assist the sales team with proposals, contracts, promotional materials, and presentations.
Negotiate contracts for small meetings; manage the client relationship from inquiry through planning, execution and follow-up.
Provide high levels of customer service to internal partners and external clients to deliver successful experiences for planners and attendees.
Respond promptly and professionally to all internal and external communications, representing Concord Hospitality in all channels.
Manage follow-up on inquiries for small meetings/events, gaining sales and event planning experience through hands-on client interactions.
Negotiate banquet event orders (BEOs); identify and price client needs, up-sell where possible, close the sale, and secure deposits and signatures.
Communicate group details/changes to all hotel departments, coordinating client needs with property operations to ensure smooth delivery.
Present potential business at sales meetings to determine the best mix of customers to meet budgeted revenues; conduct client meetings with hotel staff to ensure event success.
Finalize catering plans for groups and coordinate on-site execution; solve problems as needed to ensure guest satisfaction.
Develop best practices for prospecting new banquet business using various methods (phone, outside calls, trade shows, community events, internet prospecting, partnerships).
Monitor block space and sleeping room blocks; release blocked rooms at cut-off to maximize sales opportunities.
Assist the sales team with calendar management, document organization, and weekly tasks; communicate guest arrival details with relevant departments.
Gain knowledge of hotel F&B products, pricing, function space, AV, and related event details to support successful outcomes.
Other duties as assigned.
Qualifications
Excellent time management, self-motivation, and organizational skills.
Proficiency with computers (word processing, spreadsheets, internet, Outlook) and basic property management systems.
Exceptional communication skills via phone, email, and print.
Attention to detail; ability to multi-task in a fast-paced sales environment.
Strong collaboration with guests and internal hotel departments.
Why Concord?
Concord Hospitality invests in associates through training and development at all levels. Our “Associate First” culture supports personal growth within and beyond the workplace. We value work-life balance, diversity, and our commitment to customer service and quality accommodations. Concord is guided by five cornerstones: Quality, Integrity, Community, Profitability and FUN.
We are Concord!
Seniority level
• Entry level
Employment type
• Full-time
Job function
• Management and Manufacturing
Industries
• Hospitality
#J-18808-Ljbffr