MS Shift, Inc.
Get AI-powered advice on this job and more exclusive features.
This range is provided by MS Shift, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$23.00/hr - $28.00/hr Direct message the job poster from MS Shift, Inc. MS Shift is a fast moving company seeking a team player to join our growing team. Working as part of a
professional technical support team , you will participate in providing technical support to our high-end clients. You will be part of a capable team whose mission is to provide a superior customer service by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, MS SHIFT software and hardware installation and set up, assisting with our applications and troubleshooting various technical issues. Onsite and remote support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Note: this is
on-site
position. Responsibilities: Deliver outstanding customer service and knowledgeable technical support/troubleshooting. Install, implement, maintain, troubleshoot and/or repair of our software and hardware. Accurately process and record transactions using our internal and detailed ticketing system. Efficiently and effectively escalate deeper technical issues to Supervisor as required to drive to resolution. Offer alternative solutions where appropriate with the objective of retaining system functionality. Follow up and make scheduled call backs to customers. Ensure systems reliability, integrity and security. Stay current with product information, changes and updates. The salary range for this position is based on experience. Qualifications: Bachelor’s degree in Computer Science or related field. Attention to detail, excellent verbal and written communication skills. 5+ Years of experience in Tech Support Professional experience in providing technical support to non-technical end users. Experience supporting mission-critical systems by phone. Helpful, friendly and patient attitude with a strong desire to learn. Excellent problem-solving, time management and interpersonal skills. Interest along with the experience/ability to develop a training curriculum and lead classroom trainings. Focused, flexible and works well under pressure. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Seniority level
Associate Employment type
Full-time Job function
Information Technology Industries: Software Development and Hospitality Referrals increase your chances of interviewing at MS Shift, Inc. by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Technical Support Specialist jobs in
Las Vegas, NV . Las Vegas, NV $47,400.00-$59,500.00 16 hours ago Las Vegas, NV $56,800.00-$70,600.00 1 week ago Las Vegas, NV $75,000.00-$85,000.00 3 months ago Las Vegas, NV $51,400.00-$61,100.00 1 week ago Henderson, NV $41,460.00-$62,180.00 6 days ago Las Vegas, NV $55,000.00-$60,000.00 10 hours ago Technical Support Representative - Las Vegas, Nevada
Handshake AI Fellow Experience Specialist, Contract
Robotaxi Fleet Support Specialist (Night Shift)
IT Customer Service Specialist I - Las Vegas, NV (Hybrid)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
$23.00/hr - $28.00/hr Direct message the job poster from MS Shift, Inc. MS Shift is a fast moving company seeking a team player to join our growing team. Working as part of a
professional technical support team , you will participate in providing technical support to our high-end clients. You will be part of a capable team whose mission is to provide a superior customer service by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, MS SHIFT software and hardware installation and set up, assisting with our applications and troubleshooting various technical issues. Onsite and remote support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Note: this is
on-site
position. Responsibilities: Deliver outstanding customer service and knowledgeable technical support/troubleshooting. Install, implement, maintain, troubleshoot and/or repair of our software and hardware. Accurately process and record transactions using our internal and detailed ticketing system. Efficiently and effectively escalate deeper technical issues to Supervisor as required to drive to resolution. Offer alternative solutions where appropriate with the objective of retaining system functionality. Follow up and make scheduled call backs to customers. Ensure systems reliability, integrity and security. Stay current with product information, changes and updates. The salary range for this position is based on experience. Qualifications: Bachelor’s degree in Computer Science or related field. Attention to detail, excellent verbal and written communication skills. 5+ Years of experience in Tech Support Professional experience in providing technical support to non-technical end users. Experience supporting mission-critical systems by phone. Helpful, friendly and patient attitude with a strong desire to learn. Excellent problem-solving, time management and interpersonal skills. Interest along with the experience/ability to develop a training curriculum and lead classroom trainings. Focused, flexible and works well under pressure. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Seniority level
Associate Employment type
Full-time Job function
Information Technology Industries: Software Development and Hospitality Referrals increase your chances of interviewing at MS Shift, Inc. by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Technical Support Specialist jobs in
Las Vegas, NV . Las Vegas, NV $47,400.00-$59,500.00 16 hours ago Las Vegas, NV $56,800.00-$70,600.00 1 week ago Las Vegas, NV $75,000.00-$85,000.00 3 months ago Las Vegas, NV $51,400.00-$61,100.00 1 week ago Henderson, NV $41,460.00-$62,180.00 6 days ago Las Vegas, NV $55,000.00-$60,000.00 10 hours ago Technical Support Representative - Las Vegas, Nevada
Handshake AI Fellow Experience Specialist, Contract
Robotaxi Fleet Support Specialist (Night Shift)
IT Customer Service Specialist I - Las Vegas, NV (Hybrid)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr