Housekeeping – Lobby Attendant Job at 21c Museum Hotel St. Louis in St. Louis

Join to apply for the Housekeeping – Lobby Attendant role at 21c Museum Hotel St. Louis

Overview

General Purpose: Cleans and prepares guest rooms and public areas by meeting an established standard of cleaning to assure guest satisfaction and the overall appearance of the property.

Specific Responsibilities

• Retrieves items from shelves and storerooms, sets up cleaning cart with supplies for daily use, and keeps carts and storerooms organized.
• Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas, and hallways to maintain a clean and presentable facility at all times.
• Occasionally uses ladders or stools to clean hard-to-reach areas.
• Washes shower walls and tubs, cleans toilets and stall walls if applicable, wipes exposed pipes, and cleans mirrors, sinks and walls.
• Replaces towels, soaps and all room amenities; restocks literature removed or soiled by previous guests to meet hotel standards for arriving guests.
• Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.
• Dusts and polishes all furniture, fixtures and wall hangings; uses a duster to reach vents and ceiling corners.
• Remakes beds with fresh linen; checks bedspreads, blankets and bed pads for cleanliness and replaces if soiled; lifts mattresses to check for soil between mattresses and under bed.
• Checks closet for cleanliness, wipes closet doors/handles/overhead shelves, and restocks guest room supplies (hangers, extra blankets, pillows).
• Vacuum rooms, public areas and hallways; operates vacuums up to 25lbs; lifts/moves heavy furniture as needed to vacuum entire area including under furniture and hard-to-reach areas.
• Inspects door and window locks to ensure they are in working order and reports unsecured or unsafe situations for guest/employee safety.
• Inspects room equipment (TV, lights/lamps, faucets, docking stations and iPods) to ensure proper working order and reports deficiencies in writing to the Executive Housekeeper for repair/resolution.
• Secures and maintains custody of equipment, keys and supplies at all times to protect hotel property.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.
• Cleans patio/balcony areas and windows; sweeps/hoses floor and wipes furniture and fixtures; picks up garbage.
• Provides assistance to other employees and departments to contribute to overall department and hotel performance.
• Other duties as assigned by supervisor or manager.

Qualifications

• Able to work flexible hours (nights, weekends).
• Responsible, dependable, punctual.
• Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.
• Clean and professional appearance.
• Must pass a background check.

Physical Qualifications

• Must be able to maneuver a fully loaded maid cart weighing up to 50lbs through hallways and into/out of closets during the workday.
• Must be able to push, pull, bend and kneel constantly throughout the day.
• Must be able to bend down and get on and off the floor numerous times per day.

Education/Formal Training

• High School Diploma/GED

Experience

• Experience a plus, but not required.

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm