Coach
Job Overview
Position: Lead Supervisor (Store) – Location: Farmington, CT
Base Pay $16.00/hr – $24.00/hr
Company Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself.
Lead Supervisor Role The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards.
Sales Responsibilities
Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
Endorses, models and develops team to deliver Coach’s Selling and Service expectations.
Enforces sales strategies, initiatives and growth across all categories
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers
Productivity Management: holds sales team accountable for personal sales
Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives
Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results
Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style
Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
Sensitive to customer and team needs and tailors approach by reading cues
Solution‑oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate
Develops both self and individual product knowledge skills and remains aware of current collections
Understands the positive sales impact staffing has on the business and recruits accordingly
Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth
Welcomes feedback and adapts behaviors; create short and long‑term goals to achieve personal metrics and performance development
Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)
Operations Responsibilities
Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro‑actively
Demonstrates strong business acumen
Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor
Maintains interior and exterior upkeep of the building with partnership from the corporate office
Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary
Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures
Leverages Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions
Ensures all daily tasks are completed without negatively impacting service of Coach standards
Competencies Required
Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions.
Interpersonal Savvy: Relates well to all kinds of people up, down and sideways. Builds rapport and constructive relationships.
Learning on The Fly: Learns quickly when facing new problems. Open to change.
Perseverance: Pursues everything with energy, drive and a need to finish.
Dealing with Ambiguity: Can effectively cope with change and shift gears comfortably.
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately.
Building Effective Teams: Blends people into teams when needed; fosters open dialogue and a sense of belonging.
Manegerial Courage: Provides current, direct, complete, and actionable feedback in a timely manner.
Additional Requirements
Experience: 1‑3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet).
Physical: Ability to execute at a fast pace; communicate effectively; maneuver the sales floor, sales shelves, and stock room; climb, bend, kneel, lift and carry up to 25 pounds, and sometimes up to 50 pounds.
Schedule: Ability to meet Coach scheduling & availability expectations, including nights, weekends and holidays, and high retail traffic days.
Our Competencies for All Employees
Courage: Provides actionable feedback and faces up to people problems quickly.
Creativity: Generates unique ideas and connects unrelated concepts.
Customer Focus: Dedicated to meeting expectations and improving products and services.
Dealing with Ambiguity: Adapts to change, makes decisions without a full picture.
Drive for Results: Consistently exceeds goals with bottom‑line orientation.
Interpersonal Savvy: Relates well, builds rapport, and resolves tension smoothly.
Learning on the Fly: Quickly learns new problems and experiments for solutions.
Our Competencies for All People Managers
Strategic Agility: Anticipates future trends and creates competitive strategies.
Developing Direct Reports and Others: Holds development discussions and advances career goals.
Building Effective Teams: Blends people, shares wins, and fosters a sense of belonging.
Equal Opportunity & EEO Statement Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognized protected basis prohibited by applicable law.
ADA Compliance Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
Benefits Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits visit the U.S. Store Compensation & Benefits page.
Location Farmington, CT
#J-18808-Ljbffr
Base Pay $16.00/hr – $24.00/hr
Company Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself.
Lead Supervisor Role The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards.
Sales Responsibilities
Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
Endorses, models and develops team to deliver Coach’s Selling and Service expectations.
Enforces sales strategies, initiatives and growth across all categories
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers
Productivity Management: holds sales team accountable for personal sales
Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives
Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results
Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style
Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
Sensitive to customer and team needs and tailors approach by reading cues
Solution‑oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate
Develops both self and individual product knowledge skills and remains aware of current collections
Understands the positive sales impact staffing has on the business and recruits accordingly
Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth
Welcomes feedback and adapts behaviors; create short and long‑term goals to achieve personal metrics and performance development
Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)
Operations Responsibilities
Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro‑actively
Demonstrates strong business acumen
Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor
Maintains interior and exterior upkeep of the building with partnership from the corporate office
Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary
Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures
Leverages Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions
Ensures all daily tasks are completed without negatively impacting service of Coach standards
Competencies Required
Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions.
Interpersonal Savvy: Relates well to all kinds of people up, down and sideways. Builds rapport and constructive relationships.
Learning on The Fly: Learns quickly when facing new problems. Open to change.
Perseverance: Pursues everything with energy, drive and a need to finish.
Dealing with Ambiguity: Can effectively cope with change and shift gears comfortably.
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately.
Building Effective Teams: Blends people into teams when needed; fosters open dialogue and a sense of belonging.
Manegerial Courage: Provides current, direct, complete, and actionable feedback in a timely manner.
Additional Requirements
Experience: 1‑3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet).
Physical: Ability to execute at a fast pace; communicate effectively; maneuver the sales floor, sales shelves, and stock room; climb, bend, kneel, lift and carry up to 25 pounds, and sometimes up to 50 pounds.
Schedule: Ability to meet Coach scheduling & availability expectations, including nights, weekends and holidays, and high retail traffic days.
Our Competencies for All Employees
Courage: Provides actionable feedback and faces up to people problems quickly.
Creativity: Generates unique ideas and connects unrelated concepts.
Customer Focus: Dedicated to meeting expectations and improving products and services.
Dealing with Ambiguity: Adapts to change, makes decisions without a full picture.
Drive for Results: Consistently exceeds goals with bottom‑line orientation.
Interpersonal Savvy: Relates well, builds rapport, and resolves tension smoothly.
Learning on the Fly: Quickly learns new problems and experiments for solutions.
Our Competencies for All People Managers
Strategic Agility: Anticipates future trends and creates competitive strategies.
Developing Direct Reports and Others: Holds development discussions and advances career goals.
Building Effective Teams: Blends people, shares wins, and fosters a sense of belonging.
Equal Opportunity & EEO Statement Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognized protected basis prohibited by applicable law.
ADA Compliance Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
Benefits Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits visit the U.S. Store Compensation & Benefits page.
Location Farmington, CT
#J-18808-Ljbffr