Slide Insurance
Tampa
Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.
At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!
What you will be doing
Act as the primary point of escalation for customer issues that cannot be resolved at the Claims Service Rep level. Serve as the liaison between the Claims Service team and other departments on technical issues. Resolve complex or high-priority issues promptly, balancing customer satisfaction and company policy. Assist in the tracking of team performance metrics, such as response time, resolution rate. Schedule and maintain break and lunch schedules for the Claims Service Reps Act as subject matter expert for Claims Service Representatives. Assist in the onboarding and training of new team members, ensuring they understand company policies, systems, and customer service best practices. Identify process improvement opportunities within the department call flows. Provide customer service via incoming calls acting as the first point of contact after an incident has occurred on a covered property. Create detailed claim report so claim can be assigned to an examiner. Respond in a timely manner to all customer inquiries. Perform other duties, as assigned. What you have
Education, Experience, and Licensing: Bachelor's degree or High school diploma and equivalent experience required. 3 + years of experience in a Contact or Call Center environment required. FNOL experience required Qualifications/Skills and Competencies: Capability to guide and inspire a team of customer service representatives Strong facilitation, communication, and interpersonal skills. Proven ability to be adaptable and flexible; able to adjust to new requirements or unforeseen issues. Demonstrated strong organizational skills. Strong interpersonal skills. Excellent verbal and written communication skills. Ability to work independently and prioritize effectively. Ability to think critically and objectively. Proficient in MS Office 365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint, and Outlook. Desire to live Slide's Core Values. What Slide offers to you
The Slide Vibe
- An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology! Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey. Benefits
- Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional. A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way! 2023, 2024 & 2025 BEST PLACE TO WORK - Tampa Bay Business Journal Discretionary items such as job alerts and application form fields have been removed to keep the posting focused on role responsibilities and qualifications. EEO / Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Slide Insurance’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Voluntary Self-Identification of Disability: Form CC-305 — Page 1 of 1. OMB Control Number 1250-0005. Expires 04/30/2026.
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Act as the primary point of escalation for customer issues that cannot be resolved at the Claims Service Rep level. Serve as the liaison between the Claims Service team and other departments on technical issues. Resolve complex or high-priority issues promptly, balancing customer satisfaction and company policy. Assist in the tracking of team performance metrics, such as response time, resolution rate. Schedule and maintain break and lunch schedules for the Claims Service Reps Act as subject matter expert for Claims Service Representatives. Assist in the onboarding and training of new team members, ensuring they understand company policies, systems, and customer service best practices. Identify process improvement opportunities within the department call flows. Provide customer service via incoming calls acting as the first point of contact after an incident has occurred on a covered property. Create detailed claim report so claim can be assigned to an examiner. Respond in a timely manner to all customer inquiries. Perform other duties, as assigned. What you have
Education, Experience, and Licensing: Bachelor's degree or High school diploma and equivalent experience required. 3 + years of experience in a Contact or Call Center environment required. FNOL experience required Qualifications/Skills and Competencies: Capability to guide and inspire a team of customer service representatives Strong facilitation, communication, and interpersonal skills. Proven ability to be adaptable and flexible; able to adjust to new requirements or unforeseen issues. Demonstrated strong organizational skills. Strong interpersonal skills. Excellent verbal and written communication skills. Ability to work independently and prioritize effectively. Ability to think critically and objectively. Proficient in MS Office 365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint, and Outlook. Desire to live Slide's Core Values. What Slide offers to you
The Slide Vibe
- An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology! Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey. Benefits
- Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional. A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way! 2023, 2024 & 2025 BEST PLACE TO WORK - Tampa Bay Business Journal Discretionary items such as job alerts and application form fields have been removed to keep the posting focused on role responsibilities and qualifications. EEO / Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Slide Insurance’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Voluntary Self-Identification of Disability: Form CC-305 — Page 1 of 1. OMB Control Number 1250-0005. Expires 04/30/2026.
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