UVA Health
PFB Customer Service Resolution Specialist (Part-time)
UVA Health, Virginia, Minnesota, United States, 55792
PFB Customer Service Resolution Specialist (Part-time)
This is a part‑time position that is fully on‑site in an office setting.
Schedule: 20 hours per week (Weekdays only).
Location: North Fork Research Park.
The Customer Service Resolution Specialist handles and resolves customer questions, complaints, patient responsibility balances, and billing inquiries with the highest degree of courtesy and professionalism. The call center is the primary point for all inbound contacts from our customers. Primary focus includes timely responses to customer inquiries via a variety of pathways, outreach efforts to resolve open/unresolved inquiries, and providing information about financial assistance for patients, notably uninsured/under‑insured patients. Contacts may be initiated by customers via fax, mail, email, phone calls, web service, or other communication avenues. The representative utilizes multiple electronic billing and medical retrieval systems, possesses knowledge of medical billing, and applies financial assistance procedures to resolve guarantor/patient inquiries. The representative must be able to respond knowledgeably to a wide range of customer issues and performs computerized data entry. Our goal is to resolve all patient concerns while maintaining positive relationships with customers, thereby enhancing overall patient engagement.
Provides financial counseling for patients, notably uninsured/under‑insured patients.
Performs analysis of billing process to determine what, if any, amount is patient responsibility.
Resolves patient responsibility balances through proven debt collection techniques.
Provides optimum customer service, including quality assurance for all patient inquiries.
Performs the following contact centre functions and performs computerized data entry.
In addition to the above job responsibilities, other duties may be assigned.
Minimum Requirements
Education: High School Graduate or Equivalent.
Experience: 1 year relevant experience preferred.
Licensure: None required.
Physical Demands This is primarily a sedentary job involving extensive use of desktop computers. The job occasionally requires traveling some distance to attend meetings and programs.
Compensation Position Compensation Range: $15.68 - $31.36 hourly.
Benefits
Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
Paid Time Off, Long‑term and Short‑term Disability, Retirement Savings
Health Saving Plans and Flexible Spending Accounts
Certification and education support
Generous Paid Time Off
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The Customer Service Resolution Specialist handles and resolves customer questions, complaints, patient responsibility balances, and billing inquiries with the highest degree of courtesy and professionalism. The call center is the primary point for all inbound contacts from our customers. Primary focus includes timely responses to customer inquiries via a variety of pathways, outreach efforts to resolve open/unresolved inquiries, and providing information about financial assistance for patients, notably uninsured/under‑insured patients. Contacts may be initiated by customers via fax, mail, email, phone calls, web service, or other communication avenues. The representative utilizes multiple electronic billing and medical retrieval systems, possesses knowledge of medical billing, and applies financial assistance procedures to resolve guarantor/patient inquiries. The representative must be able to respond knowledgeably to a wide range of customer issues and performs computerized data entry. Our goal is to resolve all patient concerns while maintaining positive relationships with customers, thereby enhancing overall patient engagement.
Provides financial counseling for patients, notably uninsured/under‑insured patients.
Performs analysis of billing process to determine what, if any, amount is patient responsibility.
Resolves patient responsibility balances through proven debt collection techniques.
Provides optimum customer service, including quality assurance for all patient inquiries.
Performs the following contact centre functions and performs computerized data entry.
In addition to the above job responsibilities, other duties may be assigned.
Minimum Requirements
Education: High School Graduate or Equivalent.
Experience: 1 year relevant experience preferred.
Licensure: None required.
Physical Demands This is primarily a sedentary job involving extensive use of desktop computers. The job occasionally requires traveling some distance to attend meetings and programs.
Compensation Position Compensation Range: $15.68 - $31.36 hourly.
Benefits
Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
Paid Time Off, Long‑term and Short‑term Disability, Retirement Savings
Health Saving Plans and Flexible Spending Accounts
Certification and education support
Generous Paid Time Off
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