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Massage Heights - Charlotte

Spa Sales Lead

Massage Heights - Charlotte, Charlotte, North Carolina, United States, 28245

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Overview

Our brand purpose is to

Elevate the Lives of the People we Touch . Join the Massage Heights team to help us inspire, educate, and promote a balanced lifestyle for every member and guest. Benefits

Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Training & development Wellness resources Benefits/Perks

Flexible Scheduling Continued Growth Opportunities in Leadership Paid Training Digital Workspace Stunning Retreats Massage Heights Family Fund Employee Discounts Competitive pay with commission and bonus opportunities Schedule / Expected Work Hours

6–7 hour shifts Full-time position Required to work some weekend shifts Must be able to work some opening and closing shifts Responsibilities

Achieve monthly sales targets through membership and gift card sales Provide exceptional service by listening, communicating, and responding to guest’s needs Promote the therapeutic/wellness benefits of massage therapy and skin therapy Educate guests confidently and effectively about services and products Excellent phone etiquette with an upbeat tone and strong articulation Develop and maintain positive relationships with members of the team and guests After initial training: Assist in leading other members of the team. Qualifications

Exceptional guest service and communication and sales abilities Previous experience in sales, retail, or guest services is required Proficient with basic computer software and quick to learn new systems Fast learner with a positive and energetic demeanor Strong critical thinking skills, especially in resolving customer conflicts Passionate about interacting with people and consistently delivering outstanding service Thrives in collaborative team settings Company Overview

Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services. Company Values

Loyal Authentic Passionate Diligent

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