Crane Agency
Helpdesk Technician
Crane Agency, an insurance brokerage agency in Chesterfield, Missouri, is seeking a dedicated Helpdesk Technician.
Position Snapshot
Work as a key member of our IT team, handling helpdesk inquiries, ticketing system (e.g., Halo), and end‑user hardware/software support.
Maintain our agency management system and ensure smooth operation of end‑user devices.
Help shape future IT practices.
Personal Characteristics
Excellent prioritization and organizational skills.
Friendly, positive attitude with a genuine desire to assist others.
Strong verbal and written communication skills with a professional telephone manner.
Effective problem‑solving abilities and adaptability in a fast‑paced environment.
Ability to work under pressure with attention to detail and time constraints.
Successful completion of a background check.
Demonstrated above‑average attendance and reliability; regular, punctual presence essential.
What You’ll Be Doing
Respond promptly to help desk inquiries via phone, email, or face‑to‑face.
Log and manage work orders using our ticketing software.
Provide end‑user support for software applications and troubleshoot computers, hardware, and peripherals.
Assist in setting up and deploying new PCs and provide support for computer software, security, system access, and virus elimination.
Collaborate with the IT team to ensure timely resolution of technical issues and maintain detailed documentation for future reference.
Deliver monthly status reports to the appropriate supervisor.
Requirements
1–2 years of prior help desk experience working directly with end‑users.
Proficiency in Microsoft Office Suite (Office 365 – Word, Excel, PowerPoint, Outlook).
Knowledge of ticketing systems such as Halo and RMM; Ninja is a plus.
Basic understanding of networking concepts (DNS, DHCP, PoE) and experience with Active Directory.
Employment Details Employee Type:
Hourly (eligible for overtime).
Schedule:
Full‑time, Monday‑to‑Friday with occasional overtime for projects and off‑hour support.
Location:
Chesterfield, MO 63017. In‑office presence required for desk‑side support.
Benefits
Competitive salary and comprehensive benefits package (401(k) matching, profit sharing, health, dental, and vision insurance).
Opportunities for professional development and skill expansion.
Experience a supportive and growth‑oriented work environment.
How to Apply Think you’re the fit we’re looking for? Apply now and help us make IT happen at Crane Agency.
#J-18808-Ljbffr
Position Snapshot
Work as a key member of our IT team, handling helpdesk inquiries, ticketing system (e.g., Halo), and end‑user hardware/software support.
Maintain our agency management system and ensure smooth operation of end‑user devices.
Help shape future IT practices.
Personal Characteristics
Excellent prioritization and organizational skills.
Friendly, positive attitude with a genuine desire to assist others.
Strong verbal and written communication skills with a professional telephone manner.
Effective problem‑solving abilities and adaptability in a fast‑paced environment.
Ability to work under pressure with attention to detail and time constraints.
Successful completion of a background check.
Demonstrated above‑average attendance and reliability; regular, punctual presence essential.
What You’ll Be Doing
Respond promptly to help desk inquiries via phone, email, or face‑to‑face.
Log and manage work orders using our ticketing software.
Provide end‑user support for software applications and troubleshoot computers, hardware, and peripherals.
Assist in setting up and deploying new PCs and provide support for computer software, security, system access, and virus elimination.
Collaborate with the IT team to ensure timely resolution of technical issues and maintain detailed documentation for future reference.
Deliver monthly status reports to the appropriate supervisor.
Requirements
1–2 years of prior help desk experience working directly with end‑users.
Proficiency in Microsoft Office Suite (Office 365 – Word, Excel, PowerPoint, Outlook).
Knowledge of ticketing systems such as Halo and RMM; Ninja is a plus.
Basic understanding of networking concepts (DNS, DHCP, PoE) and experience with Active Directory.
Employment Details Employee Type:
Hourly (eligible for overtime).
Schedule:
Full‑time, Monday‑to‑Friday with occasional overtime for projects and off‑hour support.
Location:
Chesterfield, MO 63017. In‑office presence required for desk‑side support.
Benefits
Competitive salary and comprehensive benefits package (401(k) matching, profit sharing, health, dental, and vision insurance).
Opportunities for professional development and skill expansion.
Experience a supportive and growth‑oriented work environment.
How to Apply Think you’re the fit we’re looking for? Apply now and help us make IT happen at Crane Agency.
#J-18808-Ljbffr