Indegene
Business Analyst, US Patient Services, SFHC CRM
We are a technology‑led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future‑ready. We offer accelerated, global growth opportunities for talent that is bold, industrious and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com
What if we told you that you can move to an exciting role in an entrepreneurial organization without the usual risks associated with it?
We understand that you are looking for growth and variety in your career at this point and we would love for you to join us in our journey and grow with us. At Indegene, our roles come with the excitement you require at this stage of your career with the reliability you seek. We hire the best and trust them from day 1 to deliver global impact, handle teams and be responsible for the outcomes while our leaders support and mentor you.
We are a profitable rapidly growing global organization and are scouting for the best talent for this phase of growth. With us, you are at the intersection of two of the most exciting industries of healthcare and technology. We offer global opportunities with fast‑track careers while you work with a team that is fueled by purpose. The combination will lead to a truly differentiated experience for you.
If this excites you, then apply below.
Business Analyst – US Patient Services (SFHC CRM)
You will be responsible for: We are looking for a highly skilled Business Analyst with strong experience in US Patient Services programs and hands‑on expertise with SFHC CRM (Salesforce Health Cloud). The candidate will play a key role in understanding business processes, gathering and documenting requirements, and supporting the design and implementation of CRM‑based solutions that enhance patient and provider experiences.
Key Responsibilities:
Collaborate with Patient Services business teams to gather and analyse business requirements.
Act as a bridge between business stakeholders and technical teams to ensure alignment of SFHC CRM solutions with business objectives.
Conduct requirement workshops, user interviews, and process mapping to translate business needs into functional specifications.
Develop and maintain Business Requirement Documents (BRD), Functional Specification Documents (FSD), and User Stories with clear acceptance criteria.
Support UAT planning, execution, and issue triage, ensuring solutions meet business expectations.
Work closely with Salesforce architects, developers, and QA teams to validate design and functionality.
Analyse data and provide actionable insights to improve operational efficiency and patient engagement.
Ensure compliance with HIPAA and pharma data privacy guidelines.
Provide training, documentation, and post‑deployment support to end users.
Required Skills & Experience:
5–10 years of experience as a Business Analyst in the Pharmaceutical / Patient Services domain.
Strong understanding of US Patient Support Programs (PSP) processes – Benefit Verification, Copay, PAP, Reimbursement, etc.
Hands‑on experience working with Salesforce Health Cloud (SFHC CRM) or similar CRM platforms.
Proficiency in requirement elicitation, documentation, and process modelling.
Excellent communication, presentation, and stakeholder management skills.
Experience with Agile methodologies (Scrum/Kanban) and tools such as JIRA, Confluence.
Analytical mindset with strong problem‑solving and critical‑thinking abilities.
Preferred Skills:
Experience working with pharma clients and understanding of CRM data models for HCPs, Patients, and Case Management.
Salesforce certifications (e.g., Salesforce Certified Business Analyst, Health Cloud Accredited Professional) are a plus.
Prior experience in onshore client‑facing roles supporting implementation or enhancement of patient service programs.
Soft Skills:
Strong interpersonal and collaboration skills.
Proactive and detail-oriented with an ownership mindset.
Ability to work in a fast‑paced, dynamic, and cross‑functional environment.
EQUAL OPPORTUNITY Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, candidate’s merit and qualification.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Consulting
Industries Pharmaceutical Manufacturing and IT Services and IT Consulting
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What if we told you that you can move to an exciting role in an entrepreneurial organization without the usual risks associated with it?
We understand that you are looking for growth and variety in your career at this point and we would love for you to join us in our journey and grow with us. At Indegene, our roles come with the excitement you require at this stage of your career with the reliability you seek. We hire the best and trust them from day 1 to deliver global impact, handle teams and be responsible for the outcomes while our leaders support and mentor you.
We are a profitable rapidly growing global organization and are scouting for the best talent for this phase of growth. With us, you are at the intersection of two of the most exciting industries of healthcare and technology. We offer global opportunities with fast‑track careers while you work with a team that is fueled by purpose. The combination will lead to a truly differentiated experience for you.
If this excites you, then apply below.
Business Analyst – US Patient Services (SFHC CRM)
You will be responsible for: We are looking for a highly skilled Business Analyst with strong experience in US Patient Services programs and hands‑on expertise with SFHC CRM (Salesforce Health Cloud). The candidate will play a key role in understanding business processes, gathering and documenting requirements, and supporting the design and implementation of CRM‑based solutions that enhance patient and provider experiences.
Key Responsibilities:
Collaborate with Patient Services business teams to gather and analyse business requirements.
Act as a bridge between business stakeholders and technical teams to ensure alignment of SFHC CRM solutions with business objectives.
Conduct requirement workshops, user interviews, and process mapping to translate business needs into functional specifications.
Develop and maintain Business Requirement Documents (BRD), Functional Specification Documents (FSD), and User Stories with clear acceptance criteria.
Support UAT planning, execution, and issue triage, ensuring solutions meet business expectations.
Work closely with Salesforce architects, developers, and QA teams to validate design and functionality.
Analyse data and provide actionable insights to improve operational efficiency and patient engagement.
Ensure compliance with HIPAA and pharma data privacy guidelines.
Provide training, documentation, and post‑deployment support to end users.
Required Skills & Experience:
5–10 years of experience as a Business Analyst in the Pharmaceutical / Patient Services domain.
Strong understanding of US Patient Support Programs (PSP) processes – Benefit Verification, Copay, PAP, Reimbursement, etc.
Hands‑on experience working with Salesforce Health Cloud (SFHC CRM) or similar CRM platforms.
Proficiency in requirement elicitation, documentation, and process modelling.
Excellent communication, presentation, and stakeholder management skills.
Experience with Agile methodologies (Scrum/Kanban) and tools such as JIRA, Confluence.
Analytical mindset with strong problem‑solving and critical‑thinking abilities.
Preferred Skills:
Experience working with pharma clients and understanding of CRM data models for HCPs, Patients, and Case Management.
Salesforce certifications (e.g., Salesforce Certified Business Analyst, Health Cloud Accredited Professional) are a plus.
Prior experience in onshore client‑facing roles supporting implementation or enhancement of patient service programs.
Soft Skills:
Strong interpersonal and collaboration skills.
Proactive and detail-oriented with an ownership mindset.
Ability to work in a fast‑paced, dynamic, and cross‑functional environment.
EQUAL OPPORTUNITY Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, candidate’s merit and qualification.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Consulting
Industries Pharmaceutical Manufacturing and IT Services and IT Consulting
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