London Approach
Information Technology Support Technician
London Approach, Saint Louis, Missouri, United States, 63146
Base pay range
$24.00/hr - $26.00/hr
Manager of IT Recruiting at London Approach Job Title:
IT Support Specialist (Level 2)
Location:
Onsite – St. Louis, MO (Corporate Office)
Employment Type:
Contract-to-Hire
Pay Rate:
$26.00/hour while on contract
Overview We’re seeking a hands‑on
IT Support Specialist (Level 2)
to join our St. Louis corporate IT team. This role provides a balance of
desktop, help desk, software, and network support
in a fast‑paced, professional office environment. You’ll be the go‑to onsite resource for troubleshooting and resolving a wide range of technology issues while contributing to long‑term systems stability and user satisfaction.
What You’ll Do
Provide
Tier 2 technical support
for end‑user hardware, software, and network issues—both in person and via ticketing systems.
Troubleshoot and resolve issues related to
Windows 10/11, Office 365, network connectivity, VPN, and printers .
Support installation, configuration, and maintenance of
laptops, desktops, and peripherals .
Assist with
network administration tasks
including switch port configuration, wireless connectivity, and VoIP setups.
Collaborate with Level 1 support and elevate issues to senior engineers as needed.
Maintain accurate documentation of tickets, fixes, and asset inventory.
Participate in deployment projects such as
system upgrades, software rollouts, and hardware refreshes .
Deliver excellent customer service, ensuring minimal disruption to business operations.
What You’ll Bring
2+ years of experience
in a professional IT support or help desk environment.
Strong troubleshooting ability across hardware, software, and networking layers.
Familiarity with
Active Directory, Office 365 admin tools, and basic network concepts (TCP/IP, DNS, DHCP) .
CompTIA A+ certification required;
Network+ or other relevant certifications a plus.
Excellent communication skills and a customer‑first approach.
Ability to work independently onsite in a collaborative corporate setting.
Full‑time, onsite role (Monday–Friday)
at the St. Louis corporate office.
Contract‑to‑hire opportunity
with healthcare available while on contract.
Potential for long‑term growth within the IT team upon successful completion of contract period.
#J-18808-Ljbffr
Manager of IT Recruiting at London Approach Job Title:
IT Support Specialist (Level 2)
Location:
Onsite – St. Louis, MO (Corporate Office)
Employment Type:
Contract-to-Hire
Pay Rate:
$26.00/hour while on contract
Overview We’re seeking a hands‑on
IT Support Specialist (Level 2)
to join our St. Louis corporate IT team. This role provides a balance of
desktop, help desk, software, and network support
in a fast‑paced, professional office environment. You’ll be the go‑to onsite resource for troubleshooting and resolving a wide range of technology issues while contributing to long‑term systems stability and user satisfaction.
What You’ll Do
Provide
Tier 2 technical support
for end‑user hardware, software, and network issues—both in person and via ticketing systems.
Troubleshoot and resolve issues related to
Windows 10/11, Office 365, network connectivity, VPN, and printers .
Support installation, configuration, and maintenance of
laptops, desktops, and peripherals .
Assist with
network administration tasks
including switch port configuration, wireless connectivity, and VoIP setups.
Collaborate with Level 1 support and elevate issues to senior engineers as needed.
Maintain accurate documentation of tickets, fixes, and asset inventory.
Participate in deployment projects such as
system upgrades, software rollouts, and hardware refreshes .
Deliver excellent customer service, ensuring minimal disruption to business operations.
What You’ll Bring
2+ years of experience
in a professional IT support or help desk environment.
Strong troubleshooting ability across hardware, software, and networking layers.
Familiarity with
Active Directory, Office 365 admin tools, and basic network concepts (TCP/IP, DNS, DHCP) .
CompTIA A+ certification required;
Network+ or other relevant certifications a plus.
Excellent communication skills and a customer‑first approach.
Ability to work independently onsite in a collaborative corporate setting.
Full‑time, onsite role (Monday–Friday)
at the St. Louis corporate office.
Contract‑to‑hire opportunity
with healthcare available while on contract.
Potential for long‑term growth within the IT team upon successful completion of contract period.
#J-18808-Ljbffr