Team Lead-Customer Service - Indianapolis Job at Indiana University Health in In

Overview

We are searching for individuals who are compassionate, serve with a purpose, and are dedicated to supporting our customers and their team. As a part of our team, this position continuously provides the best care and service to not only our patients, but our customers, colleagues, and the communities that we serve.

Responsibilities

• Leads customer service representatives in patient inquiries via telephone and email.
• Determines the best method for problem resolution meeting patient needs and organizational guidelines.
• Leads issue resolutions with other departments as necessary.
• Gathers patient personal and billing information for database entry and scheduling.

Qualifications

• High School Diploma/GED required.
• 3-5 years of customer service experience required.
• Knowledge of medical terminology and medical coding required.
• Ability to type 30+ words per minute.
• Requires working knowledge of computers.