Customer Service Representative I - Indianapolis Job at Indiana University Healt

Overview

We are searching for individuals who are compassionate, serve with a purpose, and are dedicated to supporting our customers and their team. As a part of our team, this position continuously provides the best care and service to not only our patients, but our customers, colleagues, and the communities that we serve. Responds to patient inquiries via telephone and email. Determines the best method for problem resolution meeting patient need and organizational guidelines. Coordinates issue resolutions with other departments as necessary. May gather patient personal and billing information for database entry and scheduling.

Responsibilities

• Responds to patient inquiries via telephone and email.
• Determines the best method for problem resolution meeting patient need and organizational guidelines.
• Coordinates issue resolutions with other departments as necessary.
• May gather patient personal and billing information for database entry and scheduling.

Qualifications

• High School Diploma/GED. No experience required.
• Knowledge of medical terminology and medical coding preferred.
• Ability to type 30+ words per minute.
• Requires working knowledge of computers.