Inherent Technologies
Network Voice Consultant
Inherent Technologies, Morrisville, North Carolina, United States, 27560
Overview
Join to apply for the
Network Voice Consultant
role at
Inherent Technologies Raleigh, NC Responsibilities
Independently resolve tickets within SLA Ticket Monitoring On-call support Opening Bridge Call Shift hand-over process Follow the escalation process Update worklogs Update the knowledge base Technically upgrade across versions of environment when required Qualifications
Technical Certification: CCVP with at least 10 to 15 years of experience Basic understanding of CUCM & Cisco Unity Connection version 8.x and 9.x Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group Good understanding of Unity Connection Voice mail services Good understanding of VoIP, MGCP, H.323 and SIP services Good communication skills Open for 24x7 availability Should be able to jump on P1 bridges and drive the technical troubleshooting bridge Expert level experience in handling Cisco IP telephony Network Infrastructure ETS: adhere to standard operating procedures / work instructions Follow the escalation process Ticket Monitoring UCCX 8.0 and 9.0 basic scripting knowledge Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Location and Compensation
Raleigh, NC $120,000 - $180,000 Posted: 6 days ago
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Join to apply for the
Network Voice Consultant
role at
Inherent Technologies Raleigh, NC Responsibilities
Independently resolve tickets within SLA Ticket Monitoring On-call support Opening Bridge Call Shift hand-over process Follow the escalation process Update worklogs Update the knowledge base Technically upgrade across versions of environment when required Qualifications
Technical Certification: CCVP with at least 10 to 15 years of experience Basic understanding of CUCM & Cisco Unity Connection version 8.x and 9.x Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group Good understanding of Unity Connection Voice mail services Good understanding of VoIP, MGCP, H.323 and SIP services Good communication skills Open for 24x7 availability Should be able to jump on P1 bridges and drive the technical troubleshooting bridge Expert level experience in handling Cisco IP telephony Network Infrastructure ETS: adhere to standard operating procedures / work instructions Follow the escalation process Ticket Monitoring UCCX 8.0 and 9.0 basic scripting knowledge Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Location and Compensation
Raleigh, NC $120,000 - $180,000 Posted: 6 days ago
#J-18808-Ljbffr