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BrainStation

Associate Director, Experience

BrainStation, New York, New York, us, 10261

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Responsibilities

Lead and Scale the Instructor Experience – build, oversee and grow a diverse network of digital leaders who teach in our courses and contribute to our events. You’ll own the end-to-end journey — from strategic recruitment and onboarding to coaching, performance optimization, and recognition.

Build and Strengthen Our Community of Experts – develop and maintain executive-level relationships with industry professionals across AI, Data, Product, Marketing, and Design — ensuring sustained engagement and contribution to our learning ecosystem.

Expand and Deepen Industry Partnerships – drive collaboration with top companies, local organizations, and emerging startups to develop new learning opportunities, co-host events, and enhance BrainStation’s influence in the NYC tech and business community.

Oversee Impactful Events and Strategic Engagements – lead the planning and execution of high-impact in-person experiences — from onboarding and expert panels to large‑scale community events — that elevate the BrainStation brand, foster connection, and inspire dialogue on the future of technology and innovation.

Partner Cross‑Functionally to Drive Excellence – collaborate with teams across customer experience, operations, marketing and growth to ensure alignment on strategy, execution and continuous improvement throughout the learner journey.

Stay at the Forefront of Digital Innovation – act as a thought leader and advocate for emerging trends in technology and education, representing BrainStation as a knowledgeable, trusted voice in the industry.

You’ll Love This Role If You...

Are passionate about people, learning and building thriving communities

See yourself as a connector of ideas, industries and individuals

Excel in a fast‑paced environment where leadership, innovation and ownership are expected

Are inspired by helping others grow their careers while advancing your own impact as a leader

Successful Candidates will have

A Bachelor’s degree or equivalent practical experience

7+ years in a customer experience, client‑facing or relationship management role

A strong, demonstrated interest in technology and digital innovation

Exceptional communication and executive presence – with confidence in outreach, relationship‑building and presenting to senior stakeholders

Proven ability to manage multiple priorities with precision, strategic thinking and a proactive approach

A commitment to delivering outstanding experiences and building long‑term trust with customers and partners

A collaborative mindset and ability to influence across teams and projects

Experience in a startup or high‑growth environment is a plus – you’re adaptable, solutions‑oriented and energized by leading through change

Perks and Benefits

Retirement Planning

Parental Leave Program

Socials, Outings & Retreats

Culture of Learning & Development

Flexible Working Hours

Work from Home Flexibility

About BrainStation Established in 2012, BrainStation is the global leader in digital skills training and workforce transformation. BrainStation has worked with digital leaders from the most innovative companies in the world, developing cutting‑edge, real‑world digital education that has empowered more than 100,000+ professionals.

Bonus: Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings.

BrainStation is committed to maintaining a diverse work environment and is proud to be an equal‑opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

The estimated compensation for this position is $100,000 to $130,000. This is an estimate and a compensation offer will vary based on applicant’s education, experience, skills, abilities and alignment with market data.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

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