Northampton Business Directory
Customer Success Manager
Northampton Business Directory, Northampton, Massachusetts, us, 01061
Overview
Join a leading market leading brand / managing key customer relationships Role
Location: Northampton Office based / hybrid / flexible working available Acting as a key link between internal departments and customers, ensuring a slick, smooth, and high-quality customer journey Managing and nurturing important key accounts with care, professionalism, and efficiency Using common sense and strong organisational skills to coordinate internal resources and manage customer expectations and timelines Prioritising and multitasking across a varied workload while maintaining attention to detail Applying operational understanding, logical thinking, and process-driven methods to deliver excellent customer outcomes Acting as an internal influencer a strong character who can engage, challenge, and motivate colleagues across departments to deliver results Bringing structure and project management discipline to ensure customer commitments are delivered on time and to standard Taking ownership of the customer experience and representing the voice of the customer within the organisation Company
The Company hiring a Customer Success Manager This business is a leading capital equipment manufacturer with an international reputation for technological excellence. Their equipment and associated services are used by a wide range of customers across multiple industries. The company enjoys market-leading status, high staff retention, and exceptional career development opportunities. Recognised independently as an elite employer, they foster a collaborative and supportive company culture where individuals are empowered to grow. The business is cash rich, experiencing consistent year-on-year growth, and continues to invest heavily in people, product innovation, and long-term sustainability. This is a rare opportunity to join a respected organisation that truly values its people and their contribution. Candidate Requirements
Customer centric personality with at least 2 years experience in account management, customer success management, operations management, or project management Proven experience engaging directly with customers and building long-term relationships Strong organisational and multitasking skills with the ability to prioritise effectively Logical, process-driven thinker with a practical, problem-solving mindset Tenacious, proactive, and driven to ensure commitments are met and exceeded Confident communicator who can influence, coordinate, and lead across teams High attention to detail with strong execution and follow-up skills Passionate about delivering exceptional customer service and continuous improvement Package
Up to £45,000 basic salary 6% company pension contribution Health and company benefits package Excellent additional benefits and long-term career prospects This Customer Success Manager role offers a superb platform for someone who thrives on delivering operational excellence and customer satisfaction. If you are an organised, engaging, and driven individual looking to progress your career with a market-leading manufacturer, this Customer Success Manager opportunity could be the perfect fit. Ref - CPJ1771
#J-18808-Ljbffr
Join a leading market leading brand / managing key customer relationships Role
Location: Northampton Office based / hybrid / flexible working available Acting as a key link between internal departments and customers, ensuring a slick, smooth, and high-quality customer journey Managing and nurturing important key accounts with care, professionalism, and efficiency Using common sense and strong organisational skills to coordinate internal resources and manage customer expectations and timelines Prioritising and multitasking across a varied workload while maintaining attention to detail Applying operational understanding, logical thinking, and process-driven methods to deliver excellent customer outcomes Acting as an internal influencer a strong character who can engage, challenge, and motivate colleagues across departments to deliver results Bringing structure and project management discipline to ensure customer commitments are delivered on time and to standard Taking ownership of the customer experience and representing the voice of the customer within the organisation Company
The Company hiring a Customer Success Manager This business is a leading capital equipment manufacturer with an international reputation for technological excellence. Their equipment and associated services are used by a wide range of customers across multiple industries. The company enjoys market-leading status, high staff retention, and exceptional career development opportunities. Recognised independently as an elite employer, they foster a collaborative and supportive company culture where individuals are empowered to grow. The business is cash rich, experiencing consistent year-on-year growth, and continues to invest heavily in people, product innovation, and long-term sustainability. This is a rare opportunity to join a respected organisation that truly values its people and their contribution. Candidate Requirements
Customer centric personality with at least 2 years experience in account management, customer success management, operations management, or project management Proven experience engaging directly with customers and building long-term relationships Strong organisational and multitasking skills with the ability to prioritise effectively Logical, process-driven thinker with a practical, problem-solving mindset Tenacious, proactive, and driven to ensure commitments are met and exceeded Confident communicator who can influence, coordinate, and lead across teams High attention to detail with strong execution and follow-up skills Passionate about delivering exceptional customer service and continuous improvement Package
Up to £45,000 basic salary 6% company pension contribution Health and company benefits package Excellent additional benefits and long-term career prospects This Customer Success Manager role offers a superb platform for someone who thrives on delivering operational excellence and customer satisfaction. If you are an organised, engaging, and driven individual looking to progress your career with a market-leading manufacturer, this Customer Success Manager opportunity could be the perfect fit. Ref - CPJ1771
#J-18808-Ljbffr