Truliant Federal Credit Union
Windows Desktop Engineer Specialist
Truliant Federal Credit Union, Winston Salem, North Carolina, United States, 27104
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Windows Desktop Engineer Specialist
role at
Truliant Federal Credit Union .
Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.
Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.
Essential Functions and Responsibilities
Design, build, and optimize standardized Windows desktop images using automation and enterprise deployment tools (e.g., SCCM, Intune, Autopilot), ensuring performance, compatibility, and compliance across the organization.
Package, deploy, and update applications; monitor desktop performance, availability, and security compliance.
Collaborate with infrastructure and information security teams to enforce endpoint protection, patching, and data loss prevention policies.
Implement and support desktop virtualization solutions (e.g., Citrix, VDI, AVD, WIN365); evaluate and introduce emerging desktop and collaboration technologies.
Provide Level 3 support for complex desktop, endpoint, and application issues escalated from the service desk and field tech teams.
Assist with troubleshooting and maintenance of AV equipment in training rooms, conference rooms, and enclaves.
Support mobile device management (MDM) solutions and resolve mobile device‑related issues.
Automate repetitive engineering and administrative tasks using PowerShell and modern management solutions.
Support equipment procurement processes, including asset tracking and inventory control.
Work closely with business units to ensure desktop platforms meet regulatory and operational requirements.
Participate in disaster recovery planning and execution for end‑user computing systems.
Other Duties and Responsibilities
Assist with other tasks and projects as assigned.
Prioritize and schedule tasks accordingly. Escalate problems (when required) to the appropriately experienced technician.
Knowledge, Skills, and Abilities
Expert knowledge of Windows 10/11, Active Directory, Group Policy, and enterprise endpoint management platforms.
Proficiency in application packaging (MSI/App‑V), software distribution, and patch management.
Familiarity with financial services applications is a strong plus.
Strong PowerShell scripting and automation skills.
Understanding of security hardening, compliance frameworks (e.g., NCUA, PCI‑DSS), and data protection in financial environments.
Excellent troubleshooting and problem‑solving skills in time‑sensitive, high‑pressure environments.
Strong written and verbal communication skills for interaction with technical and non‑technical stakeholders.
Ability to work in a fast‑paced, regulated environment.
Physical Requirements
Occasional travel within NC, VA, and SC may be required for on‑site support.
Occasional standing, walking, bending, and stooping required.
Must be able to sit at a desk for long periods of time and use a computer.
Must be able to moderately lift or move up to 10 pounds and occasionally lift or move up to 40 pounds.
Education and Background
Bachelor’s degree in Computer Science, Information Technology, or related field required.
5 years of professional experience in an IT Service Desk, IT Field Technician, or Windows Engineering role required.
Microsoft certifications (MCSA/MCSE/MD-100/MD-101, or Microsoft 365 certifications) preferred.
Experience with desktop virtualization (Citrix, VDI, AVD, WIN365) and collaboration platforms (M365, Teams, SharePoint) required.
Strong experience with Microsoft Endpoint Configuration Manager (SCCM), Intune, and Autopilot required.
Benefits
No‑cost employee medical, dental, and vision coverage.
Prescription benefits (including mail order).
Paid holidays and paid time off (PTO).
401(k) plan with contribution matching.
Paid community involvement volunteer hours.
Paid group life insurance.
Teammate loan discounts.
Tuition reimbursement.
Short‑ and long‑term disability coverage.
Health & Wellness program.
Teledoc (physician video conferencing).
On‑site fitness facilities or health club reimbursement.
Employee Assistance Program (EAP).
Medical flexible spending account.
Dependent care flexible spending account.
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Windows Desktop Engineer Specialist
role at
Truliant Federal Credit Union .
Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.
Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.
Essential Functions and Responsibilities
Design, build, and optimize standardized Windows desktop images using automation and enterprise deployment tools (e.g., SCCM, Intune, Autopilot), ensuring performance, compatibility, and compliance across the organization.
Package, deploy, and update applications; monitor desktop performance, availability, and security compliance.
Collaborate with infrastructure and information security teams to enforce endpoint protection, patching, and data loss prevention policies.
Implement and support desktop virtualization solutions (e.g., Citrix, VDI, AVD, WIN365); evaluate and introduce emerging desktop and collaboration technologies.
Provide Level 3 support for complex desktop, endpoint, and application issues escalated from the service desk and field tech teams.
Assist with troubleshooting and maintenance of AV equipment in training rooms, conference rooms, and enclaves.
Support mobile device management (MDM) solutions and resolve mobile device‑related issues.
Automate repetitive engineering and administrative tasks using PowerShell and modern management solutions.
Support equipment procurement processes, including asset tracking and inventory control.
Work closely with business units to ensure desktop platforms meet regulatory and operational requirements.
Participate in disaster recovery planning and execution for end‑user computing systems.
Other Duties and Responsibilities
Assist with other tasks and projects as assigned.
Prioritize and schedule tasks accordingly. Escalate problems (when required) to the appropriately experienced technician.
Knowledge, Skills, and Abilities
Expert knowledge of Windows 10/11, Active Directory, Group Policy, and enterprise endpoint management platforms.
Proficiency in application packaging (MSI/App‑V), software distribution, and patch management.
Familiarity with financial services applications is a strong plus.
Strong PowerShell scripting and automation skills.
Understanding of security hardening, compliance frameworks (e.g., NCUA, PCI‑DSS), and data protection in financial environments.
Excellent troubleshooting and problem‑solving skills in time‑sensitive, high‑pressure environments.
Strong written and verbal communication skills for interaction with technical and non‑technical stakeholders.
Ability to work in a fast‑paced, regulated environment.
Physical Requirements
Occasional travel within NC, VA, and SC may be required for on‑site support.
Occasional standing, walking, bending, and stooping required.
Must be able to sit at a desk for long periods of time and use a computer.
Must be able to moderately lift or move up to 10 pounds and occasionally lift or move up to 40 pounds.
Education and Background
Bachelor’s degree in Computer Science, Information Technology, or related field required.
5 years of professional experience in an IT Service Desk, IT Field Technician, or Windows Engineering role required.
Microsoft certifications (MCSA/MCSE/MD-100/MD-101, or Microsoft 365 certifications) preferred.
Experience with desktop virtualization (Citrix, VDI, AVD, WIN365) and collaboration platforms (M365, Teams, SharePoint) required.
Strong experience with Microsoft Endpoint Configuration Manager (SCCM), Intune, and Autopilot required.
Benefits
No‑cost employee medical, dental, and vision coverage.
Prescription benefits (including mail order).
Paid holidays and paid time off (PTO).
401(k) plan with contribution matching.
Paid community involvement volunteer hours.
Paid group life insurance.
Teammate loan discounts.
Tuition reimbursement.
Short‑ and long‑term disability coverage.
Health & Wellness program.
Teledoc (physician video conferencing).
On‑site fitness facilities or health club reimbursement.
Employee Assistance Program (EAP).
Medical flexible spending account.
Dependent care flexible spending account.
#J-18808-Ljbffr