Vaco
Position Summary
Provides a single point of contact for end users to receive support and maintenance within the organization‑computing environment. This includes responsibility for installing, diagnosing, repairing, maintaining, and upgrading all hardware and associated software to ensure optimal workstation performance. Operations support will troubleshoot problem areas (in person, by telephone, or via e‑mail) in a timely and accurate fashion. Provide end‑user assistance where required; provide and manage support for highly functioning executives and associated support staff; establish and maintain relationships with many different types of customers as well as key information technology resources to provide effective, efficient break/fix IT support services. Proactively seeks out and builds relationships with business/functional partners; actively contributes to business projects and activities. Ensures that request/support are done following local procedures, Code of Conduct, IT security Policy and Wolverines\' values. Ensures that business/functional partners receive information they need for continuous IT support improvement. Position Responsibilities
Configure and install desktop and laptop computers (Microsoft Windows 11) Troubleshoot problematic endpoint software and hardware Basic wired and wireless network troubleshooting Upgrade/migrate Windows installations to Windows 11 Document and track work in incident management system Request and coordinate vendor support for hardware and software as necessary Instruct users on basic software/hardware/peripheral operation Identify and escalate advanced technical issues to L3 teams as appropriate Support on telecommunications Manage backup processes Create and manage (shared folders) file systems on Windows server environment DHCP configurations Configure and install printers/scanners Active Directory management, users, groups, service accounts, etc. Deploy phones to users Purchase necessary hardware as required Investigates root causes to resolve problems Implements measures to prevent related and similar issues Ensure that required support is provided, always following Corporate and local procedures Provide recommendations for process improvements to IT management Test and learn new software/systems as they are implemented Escalate customer satisfaction issues to IT management Available off hours for emergency issues/escalations as they arise Excellent communication/interpersonal skills The above is intended to describe the general content of, and the requirements for, the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Position Requirements
Education:
Bachelor of Science Degree with 3 years\' experience or equivalent experience. Other Skills/Knowledge/Experience
Microsoft Active Directory and Azure Admin Cisco Meraki Network knowledge/skills Printers and print servers\' knowledge Knowledge of Microsoft Application skills Plex/ERP system knowledge/skills Microsoft AZURE, Entra and other Microsoft Tools knowledge/skills Windows troubleshooting PC Hardware skills Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice: Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, veteran status, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, they will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com. Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice: Vaco by Highspring respects your privacy and is committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice: Determining compensation for this role depends on a wide array of factors including skill sets, experience, training, licensure and certification requirements, office location, and other business needs. The applicable salary range will be disclosed where required by law. The role may be eligible for discretionary bonuses.
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Provides a single point of contact for end users to receive support and maintenance within the organization‑computing environment. This includes responsibility for installing, diagnosing, repairing, maintaining, and upgrading all hardware and associated software to ensure optimal workstation performance. Operations support will troubleshoot problem areas (in person, by telephone, or via e‑mail) in a timely and accurate fashion. Provide end‑user assistance where required; provide and manage support for highly functioning executives and associated support staff; establish and maintain relationships with many different types of customers as well as key information technology resources to provide effective, efficient break/fix IT support services. Proactively seeks out and builds relationships with business/functional partners; actively contributes to business projects and activities. Ensures that request/support are done following local procedures, Code of Conduct, IT security Policy and Wolverines\' values. Ensures that business/functional partners receive information they need for continuous IT support improvement. Position Responsibilities
Configure and install desktop and laptop computers (Microsoft Windows 11) Troubleshoot problematic endpoint software and hardware Basic wired and wireless network troubleshooting Upgrade/migrate Windows installations to Windows 11 Document and track work in incident management system Request and coordinate vendor support for hardware and software as necessary Instruct users on basic software/hardware/peripheral operation Identify and escalate advanced technical issues to L3 teams as appropriate Support on telecommunications Manage backup processes Create and manage (shared folders) file systems on Windows server environment DHCP configurations Configure and install printers/scanners Active Directory management, users, groups, service accounts, etc. Deploy phones to users Purchase necessary hardware as required Investigates root causes to resolve problems Implements measures to prevent related and similar issues Ensure that required support is provided, always following Corporate and local procedures Provide recommendations for process improvements to IT management Test and learn new software/systems as they are implemented Escalate customer satisfaction issues to IT management Available off hours for emergency issues/escalations as they arise Excellent communication/interpersonal skills The above is intended to describe the general content of, and the requirements for, the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Position Requirements
Education:
Bachelor of Science Degree with 3 years\' experience or equivalent experience. Other Skills/Knowledge/Experience
Microsoft Active Directory and Azure Admin Cisco Meraki Network knowledge/skills Printers and print servers\' knowledge Knowledge of Microsoft Application skills Plex/ERP system knowledge/skills Microsoft AZURE, Entra and other Microsoft Tools knowledge/skills Windows troubleshooting PC Hardware skills Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice: Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, veteran status, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, they will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com. Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice: Vaco by Highspring respects your privacy and is committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice: Determining compensation for this role depends on a wide array of factors including skill sets, experience, training, licensure and certification requirements, office location, and other business needs. The applicable salary range will be disclosed where required by law. The role may be eligible for discretionary bonuses.
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