Customer Service Representative Job at Artisan Lab Network in Indianapolis

Join to apply for the Customer Service Representative role at Artisan Lab Network.

Artisan Lab Network is in search of a Customer Service Representative who embodies our commitment to outstanding customer service. This role is critical in ensuring that each of our customers receives prompt, attentive, and personalized service, making their experience with us nothing short of exceptional. If you have a passion for helping others, a knack for solving problems, and a desire to be part of a team that goes above and beyond, we want you.

Your Role

• Customer Interaction: Be the first point of contact for customer inquiries through phone, email, or chat. Provide comprehensive information about our products and services, addressing and resolving concerns to ensure a positive customer experience.
• Problem Resolution: Quickly identify customer needs and work towards satisfactory solutions, collaborating with internal teams for more complex issues, and ensuring follow-up for resolution and satisfaction.
• Documentation and Record Keeping: Accurately maintain detailed customer records and document all interactions and resolutions in DVI.
• Product Knowledge: Keep up-to-date with our products, services, and policies to offer informed guidance to customers.
• Communication: Use your excellent communication skills to convey complex information in an understandable manner, enhancing the customer experience.
• Team Collaboration: Work alongside various departments to improve customer service processes and share insights from customer feedback.
• Adherence to Policies: Comply with all company policies, procedures, and quality standards, including adherence to a rotation schedule.
• Time Management: Efficiently manage multiple tasks and inquiries, achieving or exceeding performance expectations.
• Continuous Improvement: Engage in training and provide feedback on processes to help refine our approach to customer service.
• Order Processing: Ensure accurate and efficient processing, picking, packing, and shipping of customer orders, coordinating with the Customer Service team to streamline operations.

Who You Are

• You have a high school diploma or equivalent; additional education is a plus.
• You bring proven experience in customer service or a similar role, demonstrating a track record of effective problem‑solving and customer satisfaction.
• Your communication skills are exceptional, capable of delivering clear and concise information both orally and in writing.
• You're adept at working both independently and as part of a team, with a strong sense of empathy and patience.
• Familiarity with customer service software and DVI is advantageous.
• You are calm under pressure, with a keen attention to detail and strong organizational skills.

More About the Role

This role is about more than just answering calls and emails; it’s about creating a connection with each customer and providing a genuinely helpful service. You’ll have the opportunity to grow, learn, and contribute to a team that values your insights and hard work. If you’re ready to be a part of a company that cares about its customers and its employees, we encourage you to apply.

Join us at Artisan Lab Network and be part of a team where your work makes a real difference in the lives of our customers and their experiences with our products.