Helpside
SUMMARY
This position is responsible for ensuring clients and employees have a positive experience when they contact Helpside through e‑mail, phone, live chat, or in person. We carry the HR burden so our clients can focus on other needs of their business. The Helpside HR team are experts and help our clients succeed.
WHAT WE ARE LOOKING FOR
Answer all incoming client calls, e‑mails, and attend to a “live chat” function.
Oversee and complete unemployment insurance claims.
Manage and complete incoming HR paperwork & mail.
Oversee E‑Verify & I‑9 process.
Answer client questions and concerns in a timely manner and connect them to appropriate experts when needed.
KNOWLEDGE/SKILLS/ABILITIES
The ability to speak both Spanish and English.
Quick and accurate entry of required documentation.
Strong verbal and written communication skills, Spanish speaking preferred.
Demonstrate knowledge and effectively use customer service techniques.
Problem solving skills in intense and emotional situations.
Sense of integrity to uphold organizational values.
Proficient in Microsoft Office.
Monitors own work to ensure professional quality and punctuality.
Provide unsurpassed customer service to our clients.
JOB REQUIREMENTS
High school diploma or equivalent required.
Bachelor's degree or current student preferred.
1-2 years’ experience working in an office setting preferred.
GREAT THINGS THAT COME WITH WORKING HERE Helpside employees have many perks to the job such as:
Health insurance 100% paid by employer (for both employee and family!)
Additional voluntary supplemental benefits including dental, vision, life insurance, disability, accident, critical illness, etc.
401(k) with company match.
Paid holidays.
Paid time off.
Great company culture.
Fun company events.
Job Type:
Full-Time In Office (40 Hours/Week)
Job Location:
Lindon, Utah
JOIN THE HELPSIDE TEAM AND HELP OUR CLIENTS, AND HELPSIDE SUCCEED! #J-18808-Ljbffr
WHAT WE ARE LOOKING FOR
Answer all incoming client calls, e‑mails, and attend to a “live chat” function.
Oversee and complete unemployment insurance claims.
Manage and complete incoming HR paperwork & mail.
Oversee E‑Verify & I‑9 process.
Answer client questions and concerns in a timely manner and connect them to appropriate experts when needed.
KNOWLEDGE/SKILLS/ABILITIES
The ability to speak both Spanish and English.
Quick and accurate entry of required documentation.
Strong verbal and written communication skills, Spanish speaking preferred.
Demonstrate knowledge and effectively use customer service techniques.
Problem solving skills in intense and emotional situations.
Sense of integrity to uphold organizational values.
Proficient in Microsoft Office.
Monitors own work to ensure professional quality and punctuality.
Provide unsurpassed customer service to our clients.
JOB REQUIREMENTS
High school diploma or equivalent required.
Bachelor's degree or current student preferred.
1-2 years’ experience working in an office setting preferred.
GREAT THINGS THAT COME WITH WORKING HERE Helpside employees have many perks to the job such as:
Health insurance 100% paid by employer (for both employee and family!)
Additional voluntary supplemental benefits including dental, vision, life insurance, disability, accident, critical illness, etc.
401(k) with company match.
Paid holidays.
Paid time off.
Great company culture.
Fun company events.
Job Type:
Full-Time In Office (40 Hours/Week)
Job Location:
Lindon, Utah
JOIN THE HELPSIDE TEAM AND HELP OUR CLIENTS, AND HELPSIDE SUCCEED! #J-18808-Ljbffr