Tapestry, Inc.
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last— for you to be yourself in.
Coach is part of the Tapestry portfolio— a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit
Our People
page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.
The Sales Associate role is an integral part of the store’s overall success and efficiency, demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on‑going customer relationships through a personalized experience, and leaving a lasting, positive impression.
Sales Floor
Understands organizational objectives and makes decisions that align with company priorities
Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics, and creates personal sales and clienteling strategies in partnership with the management team
Creates short‑ and long‑term strategies to achieve personal metrics and performance goals
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
Represents Coach as a brand ambassador
Demonstrates Coach’s Selling and Service expectations at all times
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
Drives business through sales strategies, clienteling, sourcing new customers and maintaining on‑going productive relationships with customers
Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition
Provides in‑depth product knowledge, including features, benefits, current offerings, and overall product value
Remains aware and is clearly able to communicate current pricing and promotional strategy to customers
Discusses product features and builds the sale by leveraging cross‑selling skills and abilities
Cross‑sells and encourages beneficial product add‑ons that relate to the customer’s shopping needs
Sensitive to customers’ needs and tailors approach by reading cues
Attends to the unique and individual shopping needs of each customer
Works with multiple customers simultaneously and breaks away as appropriate
Follows up with customers consistently and genuinely to influence/close the sale
Flexes personal selling techniques to contribute to overall store financial results
Builds lasting and loyal relationships with customers
Leverages Coach’s tools and technology to support relationship building and clienteling efforts
Creates enthusiasm and positivity for a shared vision and mission
Promotes and endorses a team‑selling environment
Fosters an environment of teamwork, trust and collaboration with internal and external customers
Remains solution‑oriented; is adaptable and flexible to changing business and store needs
Welcomes feedback and adapts behaviors as appropriate
Maintains a calm and professional demeanor at all times
Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards
Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
Maintains a clean and tidy selling floor at all times
Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
Replenishes inventory on sales floor as needed
Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor
Supports cash‑wrap when needed to process purchases, returns, and exchanges
Efficiently processes customer transactions: purchase, return, exchange, found order, etc.
Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations
Competencies Required
Drive For Results:
Can be counted on to exceed goals successfully; is consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results
Customer Focus:
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
Creativity:
Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings
Interpersonal Savvy:
Relates well to all kinds of people up, down and sideways inside and outside the organization; builds rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably
Learning on the Fly:
Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything
Perseverance:
Pursues everything with energy, drive and a need to finish; seldom gives up on anything before finishing, especially in the face of resistance or setbacks
Dealing with Ambiguity:
Can effectively cope with change; can shift gears comfortably; can decide to act without having the total picture; does not get upset when things are up in the air; does not have to finish things before moving on; can comfortably handle risk and uncertainty
Additional Requirements
Experience:
1–3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace
Education:
High school diploma or equivalent; college degree preferred
Technical:
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets
Physical:
Ability to execute at a fast pace; ability to communicate effectively with customers and team; ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required; daily lifting up to 25 pounds and occasional lifting of up to 50 pounds for product shipment/transfers
Schedule:
Ability to meet Coach Scheduling & Availability Expectations, including flexible schedule: nights, weekends, holidays and high‑traffic retail days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day)
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Equal Employment Opportunity Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
Our Competencies for All Employees
Courage:
Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary
Creativity:
Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings
Customer Focus:
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
Dealing with Ambiguity:
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty
Drive for Results:
Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results
Interpersonal Savvy:
Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably
Learning on the Fly:
Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything
Our Competencies for All People Managers
Strategic Agility:
Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulate credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans
Developing Direct Reports and Others:
Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder
Building Effective Teams:
Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team
Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
Work Setup Base Pay Range:
$15.00 – $17.25 per hour
Benefits Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. Eligible employees will receive discounts on certain products and incentive compensation.
For additional information about our benefits
Click Here
– U.S Store Compensation & Benefits.
Visit Coach at www.coach.com.
#J-18808-Ljbffr
Coach is part of the Tapestry portfolio— a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit
Our People
page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.
The Sales Associate role is an integral part of the store’s overall success and efficiency, demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on‑going customer relationships through a personalized experience, and leaving a lasting, positive impression.
Sales Floor
Understands organizational objectives and makes decisions that align with company priorities
Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics, and creates personal sales and clienteling strategies in partnership with the management team
Creates short‑ and long‑term strategies to achieve personal metrics and performance goals
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
Represents Coach as a brand ambassador
Demonstrates Coach’s Selling and Service expectations at all times
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
Drives business through sales strategies, clienteling, sourcing new customers and maintaining on‑going productive relationships with customers
Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition
Provides in‑depth product knowledge, including features, benefits, current offerings, and overall product value
Remains aware and is clearly able to communicate current pricing and promotional strategy to customers
Discusses product features and builds the sale by leveraging cross‑selling skills and abilities
Cross‑sells and encourages beneficial product add‑ons that relate to the customer’s shopping needs
Sensitive to customers’ needs and tailors approach by reading cues
Attends to the unique and individual shopping needs of each customer
Works with multiple customers simultaneously and breaks away as appropriate
Follows up with customers consistently and genuinely to influence/close the sale
Flexes personal selling techniques to contribute to overall store financial results
Builds lasting and loyal relationships with customers
Leverages Coach’s tools and technology to support relationship building and clienteling efforts
Creates enthusiasm and positivity for a shared vision and mission
Promotes and endorses a team‑selling environment
Fosters an environment of teamwork, trust and collaboration with internal and external customers
Remains solution‑oriented; is adaptable and flexible to changing business and store needs
Welcomes feedback and adapts behaviors as appropriate
Maintains a calm and professional demeanor at all times
Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards
Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
Maintains a clean and tidy selling floor at all times
Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
Replenishes inventory on sales floor as needed
Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor
Supports cash‑wrap when needed to process purchases, returns, and exchanges
Efficiently processes customer transactions: purchase, return, exchange, found order, etc.
Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations
Competencies Required
Drive For Results:
Can be counted on to exceed goals successfully; is consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results
Customer Focus:
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
Creativity:
Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings
Interpersonal Savvy:
Relates well to all kinds of people up, down and sideways inside and outside the organization; builds rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably
Learning on the Fly:
Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything
Perseverance:
Pursues everything with energy, drive and a need to finish; seldom gives up on anything before finishing, especially in the face of resistance or setbacks
Dealing with Ambiguity:
Can effectively cope with change; can shift gears comfortably; can decide to act without having the total picture; does not get upset when things are up in the air; does not have to finish things before moving on; can comfortably handle risk and uncertainty
Additional Requirements
Experience:
1–3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace
Education:
High school diploma or equivalent; college degree preferred
Technical:
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets
Physical:
Ability to execute at a fast pace; ability to communicate effectively with customers and team; ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required; daily lifting up to 25 pounds and occasional lifting of up to 50 pounds for product shipment/transfers
Schedule:
Ability to meet Coach Scheduling & Availability Expectations, including flexible schedule: nights, weekends, holidays and high‑traffic retail days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day)
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Equal Employment Opportunity Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
Our Competencies for All Employees
Courage:
Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary
Creativity:
Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings
Customer Focus:
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
Dealing with Ambiguity:
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty
Drive for Results:
Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results
Interpersonal Savvy:
Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably
Learning on the Fly:
Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything
Our Competencies for All People Managers
Strategic Agility:
Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulate credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans
Developing Direct Reports and Others:
Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder
Building Effective Teams:
Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team
Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
Work Setup Base Pay Range:
$15.00 – $17.25 per hour
Benefits Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. Eligible employees will receive discounts on certain products and incentive compensation.
For additional information about our benefits
Click Here
– U.S Store Compensation & Benefits.
Visit Coach at www.coach.com.
#J-18808-Ljbffr