Upstart
About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you! The Team
Upstart’s Operations team is the fastest growing team in the org and we\'re seeking Senior Credit Analysts to support our Onboarding organization. In this flexible role, you will support the operations of one or more of our core business verticals based on the needs of our business. We\'re seeking Senior Credit Analysts to join us on the ground level. Our Senior Credit Analysts will be an integral part of our Ops organization. The role requires excellent communication skills, strong analytical and problem-solving abilities and a passion for high-quality customer service. How you’ll make an impact
Support various operational workflows related to loan processing, closing coordination, and post-close documentation. Manage and prioritize a personal pipeline of loan files, ensuring accuracy, completeness, and timely movement through the process. Review applicant-submitted information and documentation, identify gaps or inconsistencies, and follow up as needed. Maintain clear, detailed notes in systems such as Vesta and Salesforce to ensure visibility across the team. Collaborate with teammates across Pods, Quality, and Training to identify opportunities to improve workflows and borrower experience. Adapt to changing business needs by taking on new responsibilities and workflows as the team scales. Minimum Qualifications
1+ years of experience in loan processing or loan officer roles at a Financial Institution or Mortgage company directly supporting customers Proven experience handling difficult or complex customer communications both verbally and in writing, including the ability to generate succinct timelines and escalation details Experience reviewing various tax forms and schedules, financial statements, credit reports, and general lending concepts Strong understanding of the personal loan process, from application through closing High School Diploma or GED Preferred Qualifications
Familiarity with and other regulatory requirements in surrounding unsecured loan products. Experience supporting applicants or coordinating with third-party vendors. Proven adaptability in high-growth, fast-paced environments. Effective communicator with a team-oriented mindset and willingness to jump in where needed Position location
This role is available in the following locations: Columbus, OH Time zone requirements
The team operates on the East/West coast time zones. In-Office requirements
You will be required to work from the Columbus, Ohio office 2 days per week (must be within a 60 mile radius). Depending on business needs, agents may be asked to work from the office more often. What you\'ll love
Competitive Compensation (base + bonus & equity) Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings Employee Stock Purchase Plan (ESPP) Life and disability insurance Generous holiday, vacation, sick and safety leave Supportive parental, family care, and military leave programs Annual wellness, technology & ergonomic reimbursement programs Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering Catered lunches + snacks & drinks when working in offices United States | Remote - Anticipated Hourly Rate Range $25.48 — $25.48 USD Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com https://www.upstart.com/candidate_privacy_policy
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Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you! The Team
Upstart’s Operations team is the fastest growing team in the org and we\'re seeking Senior Credit Analysts to support our Onboarding organization. In this flexible role, you will support the operations of one or more of our core business verticals based on the needs of our business. We\'re seeking Senior Credit Analysts to join us on the ground level. Our Senior Credit Analysts will be an integral part of our Ops organization. The role requires excellent communication skills, strong analytical and problem-solving abilities and a passion for high-quality customer service. How you’ll make an impact
Support various operational workflows related to loan processing, closing coordination, and post-close documentation. Manage and prioritize a personal pipeline of loan files, ensuring accuracy, completeness, and timely movement through the process. Review applicant-submitted information and documentation, identify gaps or inconsistencies, and follow up as needed. Maintain clear, detailed notes in systems such as Vesta and Salesforce to ensure visibility across the team. Collaborate with teammates across Pods, Quality, and Training to identify opportunities to improve workflows and borrower experience. Adapt to changing business needs by taking on new responsibilities and workflows as the team scales. Minimum Qualifications
1+ years of experience in loan processing or loan officer roles at a Financial Institution or Mortgage company directly supporting customers Proven experience handling difficult or complex customer communications both verbally and in writing, including the ability to generate succinct timelines and escalation details Experience reviewing various tax forms and schedules, financial statements, credit reports, and general lending concepts Strong understanding of the personal loan process, from application through closing High School Diploma or GED Preferred Qualifications
Familiarity with and other regulatory requirements in surrounding unsecured loan products. Experience supporting applicants or coordinating with third-party vendors. Proven adaptability in high-growth, fast-paced environments. Effective communicator with a team-oriented mindset and willingness to jump in where needed Position location
This role is available in the following locations: Columbus, OH Time zone requirements
The team operates on the East/West coast time zones. In-Office requirements
You will be required to work from the Columbus, Ohio office 2 days per week (must be within a 60 mile radius). Depending on business needs, agents may be asked to work from the office more often. What you\'ll love
Competitive Compensation (base + bonus & equity) Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings Employee Stock Purchase Plan (ESPP) Life and disability insurance Generous holiday, vacation, sick and safety leave Supportive parental, family care, and military leave programs Annual wellness, technology & ergonomic reimbursement programs Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering Catered lunches + snacks & drinks when working in offices United States | Remote - Anticipated Hourly Rate Range $25.48 — $25.48 USD Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com https://www.upstart.com/candidate_privacy_policy
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