Bentley Systems
Global Technical Support Director
Bentley Systems, Myrtle Point, Oregon, United States, 97458
Employer Industry:
Software Development for Infrastructure Solutions
Why consider this job opportunity
Attractive salary and benefits package
Opportunity for career advancement and growth within a world‑leading software company
Flexible work environment with hybrid or remote options
Commitment to inclusion, belonging, and colleague well‑being through global initiatives
Chance to make a meaningful impact on global infrastructure and sustainability
What to Expect (Job Responsibilities)
Lead and inspire geographically distributed support teams while serving as the primary point of contact for North America Support leadership
Develop and execute global support strategies aligned with business objectives
Act as the voice of the customer within the organization to enhance customer experience and satisfaction
Drive performance across key metrics and implement scalable support models for cloud and desktop environments
Recruit, mentor, and develop high‑performing support engineers and leaders
What is Required (Qualifications)
10+ years of experience leading large‑scale customer support teams in an enterprise software environment
Proven success in global and multi‑regional support leadership roles
Strong background in supporting both cloud and desktop products
Excellent communication, leadership, and problem‑solving skills
MSc in Computer Science, Data, or a related field
How to Stand Out (Preferred Qualifications)
Proficiency with support platforms such as ServiceNow, Zendesk, or Salesforce Service Cloud
Deep understanding of support operations, metrics, and customer success principles
Familiarity with ITIL, ISO, or other support frameworks
Executive presence with the ability to influence senior stakeholders
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Software Development for Infrastructure Solutions
Why consider this job opportunity
Attractive salary and benefits package
Opportunity for career advancement and growth within a world‑leading software company
Flexible work environment with hybrid or remote options
Commitment to inclusion, belonging, and colleague well‑being through global initiatives
Chance to make a meaningful impact on global infrastructure and sustainability
What to Expect (Job Responsibilities)
Lead and inspire geographically distributed support teams while serving as the primary point of contact for North America Support leadership
Develop and execute global support strategies aligned with business objectives
Act as the voice of the customer within the organization to enhance customer experience and satisfaction
Drive performance across key metrics and implement scalable support models for cloud and desktop environments
Recruit, mentor, and develop high‑performing support engineers and leaders
What is Required (Qualifications)
10+ years of experience leading large‑scale customer support teams in an enterprise software environment
Proven success in global and multi‑regional support leadership roles
Strong background in supporting both cloud and desktop products
Excellent communication, leadership, and problem‑solving skills
MSc in Computer Science, Data, or a related field
How to Stand Out (Preferred Qualifications)
Proficiency with support platforms such as ServiceNow, Zendesk, or Salesforce Service Cloud
Deep understanding of support operations, metrics, and customer success principles
Familiarity with ITIL, ISO, or other support frameworks
Executive presence with the ability to influence senior stakeholders
#J-18808-Ljbffr