The Fairmont Hotel
Company Description
The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all - except for you!
What's in it for you:
Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
Free meals at our on-site employee restaurant
Learning programs through our Academies designed to sharpen your skills
Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit etc.
Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
Job Description As a Reservation Supervisor, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Reporting to the Reservations Sales Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offers professional, engaging and friendly service
Ability to communicate intelligently and effectively in person and over the phone
Communicate well with other departments; Speak using clear and professional language
Develop and maintain positive working relationships with others
Listen and respond appropriately to employee concerns and questions. Address issues as they arise
Define expectations, provide feedback, holding team accountable and showing appreciation
Train, schedule, counsel, motivate and coach employees. Support team to reach common goals.
Outgoing personality, comfortable approaching new people
Ensure uniform and personal appearances are clean and professional
Report all accidents, injuries, and unsafe work conditions to the Department Manager
Knowledgeable of any ongoing or upcoming activities or events within the hotel and destination
Welcome and acknowledge all guests, anticipate and address guests' needs
Work closely with various departments to achieve successful group pre-arrival throughout stay to group's departure
Provide continued onsite housing support throughout group stay
Provide excellent service and hospitality following the brand guidelines to both internal and external customers
Process reservation requests, changes, and cancellations received by phone, fax, mail, or email
Set-up proper billing according to accounting policies
Research and resolve group reservation conflicts, questions, and requests
Collaborate with Sales, Conference Planning, Revenue and Rooms
Respond to challenges and obstacles with confidence, teamwork results orientation and positive attitude
Troubleshoot, resolve, and document group issues and concerns and make proactive changes to process for future
Review all Group Resumes
Manage payroll. Run report every two weeks. Agents to sign off on pay discrepancy
Sign off Daily No-Show Report
View daily and process Credit Card Authorization Forms
Answer any questions that GRC or Reservation Agents may have
Wholesale Reservations
Hire, Interview, and provide yearly reviews
Qualifications
Previous experience in a 5 Diamond Hotel is an asset
3 year previous experience in a Royal Service/Group Housing Department
Effectively prioritize and execute tasks, demands and timelines
Critical thinker and problem solver
Additional Information Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
#J-18808-Ljbffr
What's in it for you:
Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
Free meals at our on-site employee restaurant
Learning programs through our Academies designed to sharpen your skills
Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit etc.
Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
Job Description As a Reservation Supervisor, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Reporting to the Reservations Sales Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offers professional, engaging and friendly service
Ability to communicate intelligently and effectively in person and over the phone
Communicate well with other departments; Speak using clear and professional language
Develop and maintain positive working relationships with others
Listen and respond appropriately to employee concerns and questions. Address issues as they arise
Define expectations, provide feedback, holding team accountable and showing appreciation
Train, schedule, counsel, motivate and coach employees. Support team to reach common goals.
Outgoing personality, comfortable approaching new people
Ensure uniform and personal appearances are clean and professional
Report all accidents, injuries, and unsafe work conditions to the Department Manager
Knowledgeable of any ongoing or upcoming activities or events within the hotel and destination
Welcome and acknowledge all guests, anticipate and address guests' needs
Work closely with various departments to achieve successful group pre-arrival throughout stay to group's departure
Provide continued onsite housing support throughout group stay
Provide excellent service and hospitality following the brand guidelines to both internal and external customers
Process reservation requests, changes, and cancellations received by phone, fax, mail, or email
Set-up proper billing according to accounting policies
Research and resolve group reservation conflicts, questions, and requests
Collaborate with Sales, Conference Planning, Revenue and Rooms
Respond to challenges and obstacles with confidence, teamwork results orientation and positive attitude
Troubleshoot, resolve, and document group issues and concerns and make proactive changes to process for future
Review all Group Resumes
Manage payroll. Run report every two weeks. Agents to sign off on pay discrepancy
Sign off Daily No-Show Report
View daily and process Credit Card Authorization Forms
Answer any questions that GRC or Reservation Agents may have
Wholesale Reservations
Hire, Interview, and provide yearly reviews
Qualifications
Previous experience in a 5 Diamond Hotel is an asset
3 year previous experience in a Royal Service/Group Housing Department
Effectively prioritize and execute tasks, demands and timelines
Critical thinker and problem solver
Additional Information Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
#J-18808-Ljbffr