Children's National Medical Center
Patient Access Representative - Part time (8 hrs/week)
Children's National Medical Center, Rockville, Maryland, us, 20849
Job Description – Patient Access Representative – Part time (8 hrs/week) (240003IN)
Position Overview Reports to the Patient Access Supervisor or Manager. Provides patient services and administrative support in ancillary operations. Interacts with parents, patients, physicians and other staff under moderate supervision in a courteous manner. Assists other employees and departments as needed. Collects and verifies demographic information. May provide required notification of scheduled and unscheduled services and may schedule patients for ancillary appointments. Required to float to ancillary patient access areas for coverage as needed. Next career step is Senior Patient Access Rep.
Qualifications
Minimum Education:
High School Diploma or GED (Required)
Minimum Work Experience:
2 years related experience (Required)
Required Skills/Knowledge:
Broad knowledge of administrative processes, customer service skills.
Computer knowledge necessary. Microsoft Office experience preferred (Word & Excel).
Complete Patient Access training curriculum and pass all competency assessments.
The ability to type a minimum of 35 words per minute required.
Functional Accountabilities Patient Services
Demonstrate accuracy of scheduling patients using the applicable scheduling system for the department. Verify applicable charge codes correspond with diagnostic codes. Enter information into billing/registration system.
Complete computer aided, on-line registration screen with parent/guardian via telephone or in person in a professional & courteous manner.
Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy. Complete bedside registration for ED patients.
Reschedule appointment for patients who did not show or for the ancillary services cancellations by providers/technologist. Schedule follow up appointments at check out if applicable.
Greet patients and parents courteously. Arrive patient in appropriate system based on department policy.
Obtain required consents for department & ensure distribution of compliance related materials (i.e. HIPPA Privacy Notice, Patient Rights). Obtain copy of insurance card and photo ID to be stored in medical record (copy or scan activity required). Ensure applicable insurance company and CNMC HIM department receive copies of appropriate forms/documentation. Complete all documentation in accordance with department policy and procedure.
Respond to patient portal work lists (i.e. appointment requests, fax queues, email requests, etc. May include messaging center work lists in the future).
Information Verification
Verify insurance eligibility using applicable eligibility system. Ensure managed care carve-outs (lab and radiology carve-outs) are adhered to.
Advise leadership of any authorization issues at the time of check-in. Identify surgeries/diagnostic testing without an authorizations. Contact provider’s office or scheduling coordinator to address issue timely without delaying patient care.
Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointments.
Discuss co-payment, deposits, payment in full, or past due balance collections with parents in a professional & courteous manner.
Counsel parents or refer parent to Financial Information Center (FIC) for establishing payment schedule or method of payment.
Verify insurance information before procedure and collect and verify pre-authorization/referral information: goal is to obtain authorizations 5 days in advance of service.
Utilize all systems where patient information may be stored (EPRS, SCI, Cerner, IDX, McKesson, etc.) to verify that systems are in sync.
Cash Collection
Collect and record co-payments, deposits and payments in full and provide payer with receipt. Responsible for helping department meet 85% of the collection target for the department.
Maintain departmental requirements regarding cash controls and collections.
Billing Preparation
For ancillary services ensure all applicable orders/scripts/referrals are obtained prior to services being rendered.
Appropriately clear all walk-in and ensure scheduled/unscheduled appointments are linked to scheduling system.
Responsible to ensure daily quality review of all registration processed real-time.
Office Support
Answer telephone and address caller needs appropriately. Avoid transferring calls for better service to families. Meet department standards relative to ACD policies if applicable. Manage voicemail messages within same business day.
Distribute mail. May work returned mail as needed.
All staff are responsible for information distributed via e‑mail. Staff should check work email a minimum of 3 times daily and respond to inquiries within 24 hours (or next business day).
Maintain office files and office supplies at proper levels.
Maintain clean reception area and work space.
Other support as needed.
Organizational Accountabilities
Anticipate and respond to customer needs; follows up until needs are met.
Teamwork/Communication
Demonstrate collaborative and respectful behavior.
Partner with all team members to achieve goals.
Receptive to others’ ideas and opinions.
Performance Improvement/Problem-solving
Contribute to a positive work environment.
Demonstrate flexibility and willingness to change.
Identify opportunities to improve clinical and administrative processes.
Make appropriate decisions, using sound judgment.
Cost Management/Financial Responsibility
Use resources efficiently.
Search for less costly ways of doing things.
Safety
Speak up when team members appear to exhibit unsafe behavior or performance.
Continuously validate and verify information needed for decision making or documentation.
Stop in the face of uncertainty and take time to resolve the situation.
Demonstrate accurate, clear and timely verbal and written communication.
Actively promote safety for patients, families, visitors and co-workers.
Attend carefully to important details – practicing Stop, Think, Act and Review in order to self-check behavior and performance.
Primary Location Maryland-Rockville
Work Locations Montgomery County 9850 Key West Avenue 2nd Floor Rockville 20850
Job Administrative Support / Customer Service
Organization Finance
Position Status: R (Regular) – PT – Part-Time
Shift: Variable
Work Schedule: TBD
Job Posting Oct 22, 2025, 8:14:45 PM
Full-Time Salary Range 43,160 – 85,259.2
Children's National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your Rights Pay Transparency Nondiscrimination Poster.
Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.
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Position Overview Reports to the Patient Access Supervisor or Manager. Provides patient services and administrative support in ancillary operations. Interacts with parents, patients, physicians and other staff under moderate supervision in a courteous manner. Assists other employees and departments as needed. Collects and verifies demographic information. May provide required notification of scheduled and unscheduled services and may schedule patients for ancillary appointments. Required to float to ancillary patient access areas for coverage as needed. Next career step is Senior Patient Access Rep.
Qualifications
Minimum Education:
High School Diploma or GED (Required)
Minimum Work Experience:
2 years related experience (Required)
Required Skills/Knowledge:
Broad knowledge of administrative processes, customer service skills.
Computer knowledge necessary. Microsoft Office experience preferred (Word & Excel).
Complete Patient Access training curriculum and pass all competency assessments.
The ability to type a minimum of 35 words per minute required.
Functional Accountabilities Patient Services
Demonstrate accuracy of scheduling patients using the applicable scheduling system for the department. Verify applicable charge codes correspond with diagnostic codes. Enter information into billing/registration system.
Complete computer aided, on-line registration screen with parent/guardian via telephone or in person in a professional & courteous manner.
Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy. Complete bedside registration for ED patients.
Reschedule appointment for patients who did not show or for the ancillary services cancellations by providers/technologist. Schedule follow up appointments at check out if applicable.
Greet patients and parents courteously. Arrive patient in appropriate system based on department policy.
Obtain required consents for department & ensure distribution of compliance related materials (i.e. HIPPA Privacy Notice, Patient Rights). Obtain copy of insurance card and photo ID to be stored in medical record (copy or scan activity required). Ensure applicable insurance company and CNMC HIM department receive copies of appropriate forms/documentation. Complete all documentation in accordance with department policy and procedure.
Respond to patient portal work lists (i.e. appointment requests, fax queues, email requests, etc. May include messaging center work lists in the future).
Information Verification
Verify insurance eligibility using applicable eligibility system. Ensure managed care carve-outs (lab and radiology carve-outs) are adhered to.
Advise leadership of any authorization issues at the time of check-in. Identify surgeries/diagnostic testing without an authorizations. Contact provider’s office or scheduling coordinator to address issue timely without delaying patient care.
Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointments.
Discuss co-payment, deposits, payment in full, or past due balance collections with parents in a professional & courteous manner.
Counsel parents or refer parent to Financial Information Center (FIC) for establishing payment schedule or method of payment.
Verify insurance information before procedure and collect and verify pre-authorization/referral information: goal is to obtain authorizations 5 days in advance of service.
Utilize all systems where patient information may be stored (EPRS, SCI, Cerner, IDX, McKesson, etc.) to verify that systems are in sync.
Cash Collection
Collect and record co-payments, deposits and payments in full and provide payer with receipt. Responsible for helping department meet 85% of the collection target for the department.
Maintain departmental requirements regarding cash controls and collections.
Billing Preparation
For ancillary services ensure all applicable orders/scripts/referrals are obtained prior to services being rendered.
Appropriately clear all walk-in and ensure scheduled/unscheduled appointments are linked to scheduling system.
Responsible to ensure daily quality review of all registration processed real-time.
Office Support
Answer telephone and address caller needs appropriately. Avoid transferring calls for better service to families. Meet department standards relative to ACD policies if applicable. Manage voicemail messages within same business day.
Distribute mail. May work returned mail as needed.
All staff are responsible for information distributed via e‑mail. Staff should check work email a minimum of 3 times daily and respond to inquiries within 24 hours (or next business day).
Maintain office files and office supplies at proper levels.
Maintain clean reception area and work space.
Other support as needed.
Organizational Accountabilities
Anticipate and respond to customer needs; follows up until needs are met.
Teamwork/Communication
Demonstrate collaborative and respectful behavior.
Partner with all team members to achieve goals.
Receptive to others’ ideas and opinions.
Performance Improvement/Problem-solving
Contribute to a positive work environment.
Demonstrate flexibility and willingness to change.
Identify opportunities to improve clinical and administrative processes.
Make appropriate decisions, using sound judgment.
Cost Management/Financial Responsibility
Use resources efficiently.
Search for less costly ways of doing things.
Safety
Speak up when team members appear to exhibit unsafe behavior or performance.
Continuously validate and verify information needed for decision making or documentation.
Stop in the face of uncertainty and take time to resolve the situation.
Demonstrate accurate, clear and timely verbal and written communication.
Actively promote safety for patients, families, visitors and co-workers.
Attend carefully to important details – practicing Stop, Think, Act and Review in order to self-check behavior and performance.
Primary Location Maryland-Rockville
Work Locations Montgomery County 9850 Key West Avenue 2nd Floor Rockville 20850
Job Administrative Support / Customer Service
Organization Finance
Position Status: R (Regular) – PT – Part-Time
Shift: Variable
Work Schedule: TBD
Job Posting Oct 22, 2025, 8:14:45 PM
Full-Time Salary Range 43,160 – 85,259.2
Children's National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your Rights Pay Transparency Nondiscrimination Poster.
Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.
#J-18808-Ljbffr