Airline Catering- Operations Administration Job at Flying Food Group in Kailua

Classification: Non-Exempt

Salary Range: $21.50 to $23.50 per hour

Reports to: Operations Management

Date: October 2025

Description: This position is responsible for assisting the general operations of the facility through clerical and operational tasks.

Essential Functions

Flight coordination support

• Access various airline portals to pull preliminary and final flight information at the appropriate time periods, in accordance with flight schedules. Distribute to all operational departments on a daily basis.
• Access various airline portals to pull packing diagrams in accordance with flight schedules and configurations. Organize and distribute diagrams daily to support ease of operations.
• Monitor customer communication and dispatch to catering operations accordingly.
• Access various airline portals to record catering operational metrics.

Accounting support

• Compile all flight check sheets and driver logs and reconcile for billing purposes.
• Detail all deviations from established check sheets—additional orders placed by airline customers, cancelled flights that remain subject to billing etc.
• Record billables through established process to ensure accurate sales captures for the facility.

General clerical duties

• Act as first point of contact for incoming visitors, administering the visitor check in procedure.
• Answer incoming phone calls to the facility main office. Dispatch calls appropriately and/or record messages.
• Process incoming and outgoing mail for facility including coordinating cargo shipments.
• General copying and filing of operational documents.
• Oversee and maintain office supplies through established purchase order procedure.

Additional support duties

• Assist with preparation of regulatory and customer audits.
• Assist with preparation and facilitation of employee functions, department trainings/conferences, and safety initiatives.
• Perform other administrative duties and projects as assigned.
• Occasionally assist with production as needed.

Skills and Qualifications

• Minimum of 1 year of related experience performing clerical and administrative functions.
• Strong preference for strong working knowledge office systems including Microsoft Office products such as Outlook, Excel, and Word; strong ability to learn airline catering management programs.
• Must be able to obtain an AOA SIDA (airport security) badge including clearing a federal background check and providing verification of identity.
• Ability to work independently with high output and strong initiative.
• Must maintain high standards of confidentiality.
• Strong communication skills both verbally and non-verbally.
• Customer service skills including the ability to decipher needs, accurately communicate needs and support kitchen response.

Supervisory Responsibility

This position has non-supervisory responsibilities.

Work Environment

This job operates in a manufacturing office environment setting with varying temperatures. This job may occasionally work in freezer temperature-controlled environments to support production as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate verbally and nonverbally. This role frequently is required to traverse from different areas of the facility, engage in manual dexterity to move objects including reaching overhead and operating equipment.

Position Type/Expected Hours of Work

This is a full-time, non-exempt position. Days and hours of work may vary depending on the needs of the business. Must be willing to work any shift or days off as leadership assigns.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

Flying Food Group, LLC offers a comprehensive benefits package that includes medical, prescription, drug coverage, dental, vision, life insurance, disability insurance, accident, critical illness, and hospital indemnity plans, flexible spending accounts, employee assistance program, commuter benefit, retirement program 401(k), tuition reimbursement, and pet insurance. Travel benefits through airline partner available following successful completion of probationary period. Travel benefits are subject to eligibility criteria for duration of employment. All benefits are subject to change at company's discretion.