Hilton
Catering & Sales Coordinator, Embassy Suites Fort Lauderdale
Hilton, Fort Lauderdale, Florida, us, 33336
Catering & Sales Coordinator, Embassy Suites Fort Lauderdale
Location:
Embassy Suites Fort Lauderdale
Schedule:
Full-time
Brand:
Embassy Suites by Hilton
Job Function:
Sales and Business Development
Seniority Level:
Entry level
Employment Type:
Full-time
Responsibilities
Organize, plan, and prioritize duties by developing plans and goals.
Communicate timely with internal and external clients via telephone, email, written documents, or in person.
Handle phone calls, e-mails and greet clients for Catering and Events in a professional, courteous manner.
Input programs in booking systems, manage VIP guest arrangements, and coordinate site visits.
Create and communicate documents including BEOs, group resumes, post‑event reports, menus, diagrams/floor plans.
Work with affiliate groups.
Assist clients and deliver on client expectations.
Demonstrate knowledge of job systems, products, booking systems, and processes.
Make decisions and solve problems by analyzing and evaluating issues to determine the best solution for the client.
Ensure high‑quality service by communicating and assisting others to understand guest needs.
Participate in customer site inspections and assist with the sales process as necessary.
Perform other duties as necessary based on business needs.
Maintain regular attendance.
Qualifications
Minimum 1 year of guest contact or customer experience.
Knowledge of hotel property management systems (e.g., Delphi.fdc) is advantageous.
Strong knowledge of Hilton’s values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency and discipline.
Desired Skills & Attributes
Quality
Productivity
Dependability
Customer Focus
Adaptability
About Hilton Since 1919, Hilton has been a leader in the hospitality industry, delivering exceptional guest experiences worldwide. Hilton’s vision is to “fill the earth with the light and warmth of hospitality,” and its values guide all team members to create remarkable hospitality experiences every day.
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Embassy Suites Fort Lauderdale
Schedule:
Full-time
Brand:
Embassy Suites by Hilton
Job Function:
Sales and Business Development
Seniority Level:
Entry level
Employment Type:
Full-time
Responsibilities
Organize, plan, and prioritize duties by developing plans and goals.
Communicate timely with internal and external clients via telephone, email, written documents, or in person.
Handle phone calls, e-mails and greet clients for Catering and Events in a professional, courteous manner.
Input programs in booking systems, manage VIP guest arrangements, and coordinate site visits.
Create and communicate documents including BEOs, group resumes, post‑event reports, menus, diagrams/floor plans.
Work with affiliate groups.
Assist clients and deliver on client expectations.
Demonstrate knowledge of job systems, products, booking systems, and processes.
Make decisions and solve problems by analyzing and evaluating issues to determine the best solution for the client.
Ensure high‑quality service by communicating and assisting others to understand guest needs.
Participate in customer site inspections and assist with the sales process as necessary.
Perform other duties as necessary based on business needs.
Maintain regular attendance.
Qualifications
Minimum 1 year of guest contact or customer experience.
Knowledge of hotel property management systems (e.g., Delphi.fdc) is advantageous.
Strong knowledge of Hilton’s values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency and discipline.
Desired Skills & Attributes
Quality
Productivity
Dependability
Customer Focus
Adaptability
About Hilton Since 1919, Hilton has been a leader in the hospitality industry, delivering exceptional guest experiences worldwide. Hilton’s vision is to “fill the earth with the light and warmth of hospitality,” and its values guide all team members to create remarkable hospitality experiences every day.
#J-18808-Ljbffr