Washington University in St. Louis
Team Lead Operations (Remote) - Neurology
Washington University in St. Louis, Saint Louis, Missouri, United States, 63146
Overview
Position serves as a team lead for the Neurology Patient Access team and works in conjunction with the team supervisor to ensure daily operations run smoothly. Assists staff with operational questions, steps in to assist with escalated calls, and assists with complicated insurance questions. This role performs monthly QA by reviewing phone calls for the staff, covers other staff while out of the office, participates in training new staff, and participates in monthly one on one meetings with staff. Scheduled Hours: 40 Primary Duties & Responsibilities
Lead team efforts on department-specific collection within a payor; resolve department-specific issues and identify/payor trends. Assist staff with daily operational problems or backlog. Assist manager or supervisor with special projects. Identify trends with department/payor and resolve invoices within the team that require special attention. Motivate staff and promote team effort and department goals. Working Conditions
Normal office environment. Typically sitting at a desk or table. Office equipment is used as part of daily duties. Education & Experience
Education:
Required: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications:
No specific certification is required for this position. Work Experience:
Insurance Or Collection (2 Years) Skills:
ICD 9 and CPT Coding, ICD-9-CM Driver's License:
A driver's license is not required for this position. More About This Job
WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles. Preferred Qualifications
No additional education unless stated elsewhere in the job posting. No additional certification unless stated elsewhere in the job posting. No additional work experience unless stated elsewhere in the job posting. Skills:
Billing Systems, CPT4, Telecommunications Software, Third Party Management Compensation & Benefits
Grade : C08-H Salary Range : $20.57 - $30.84 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including qualifications, performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions & Accommodation
For frequently asked questions about the application process, please refer to our External Applicant FAQ. If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits & EEO
Benefits : Up to 22 days of vacation, 10 recognized holidays, and sick time; Competitive health insurance packages; Metro U-Pass; 403(b) Retirement Savings Plan with employer contributions starting at 7%; Wellness programs; Family leave and education benefits. EEO : Washington University in St. Louis is an equal employment opportunity employer. It does not discriminate on the basis of race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. The University is committed to building an inclusive environment and encourages applications from diverse backgrounds.
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Position serves as a team lead for the Neurology Patient Access team and works in conjunction with the team supervisor to ensure daily operations run smoothly. Assists staff with operational questions, steps in to assist with escalated calls, and assists with complicated insurance questions. This role performs monthly QA by reviewing phone calls for the staff, covers other staff while out of the office, participates in training new staff, and participates in monthly one on one meetings with staff. Scheduled Hours: 40 Primary Duties & Responsibilities
Lead team efforts on department-specific collection within a payor; resolve department-specific issues and identify/payor trends. Assist staff with daily operational problems or backlog. Assist manager or supervisor with special projects. Identify trends with department/payor and resolve invoices within the team that require special attention. Motivate staff and promote team effort and department goals. Working Conditions
Normal office environment. Typically sitting at a desk or table. Office equipment is used as part of daily duties. Education & Experience
Education:
Required: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications:
No specific certification is required for this position. Work Experience:
Insurance Or Collection (2 Years) Skills:
ICD 9 and CPT Coding, ICD-9-CM Driver's License:
A driver's license is not required for this position. More About This Job
WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles. Preferred Qualifications
No additional education unless stated elsewhere in the job posting. No additional certification unless stated elsewhere in the job posting. No additional work experience unless stated elsewhere in the job posting. Skills:
Billing Systems, CPT4, Telecommunications Software, Third Party Management Compensation & Benefits
Grade : C08-H Salary Range : $20.57 - $30.84 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including qualifications, performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions & Accommodation
For frequently asked questions about the application process, please refer to our External Applicant FAQ. If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits & EEO
Benefits : Up to 22 days of vacation, 10 recognized holidays, and sick time; Competitive health insurance packages; Metro U-Pass; 403(b) Retirement Savings Plan with employer contributions starting at 7%; Wellness programs; Family leave and education benefits. EEO : Washington University in St. Louis is an equal employment opportunity employer. It does not discriminate on the basis of race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. The University is committed to building an inclusive environment and encourages applications from diverse backgrounds.
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