Hotel Rumbao, A Tribute Portfolio Hotel by Marriott
Catering Manager
Hotel Rumbao, A Tribute Portfolio Hotel by Marriott, San Juan, San Juan, us, 00902
Director of Human Resources at Hotel Rumbao
Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
Seeking energetic and socially proficient professional to solicit, book, plan and coordinate meetings/functions while maximizing the banquets and rental space to consistently exceed sales goals.
Must have excellent prospecting skills and strong business sense to consistently exceed catering revenue goals. Report all Catering activities and work closely with the Sales Leadership. Support all Sales, Corporate and Hotel initiatives as needed.
EXPERIENCE, SKILLS & ABILITIES
2 or more years of hotel catering experience, Marriott International experience preferred
Proven track record of a consistent ability to provide quality service
Previous leadership experience preferred
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week as a Management employee.
BUSINESS RESULTS
Solicit, negotiate, and book new and repeat business through efforts (sales calls, telemarketing, mailings, networking, etc.) while maximizing banquet space to meet/exceed revenue goals.
Execute a territorial marketing strategy to capture the maximum amount of revenue and exceed sales goals.
Plan, upsell and detail the meeting/function with the client including space requirements, times, equipment, menus, themes/decorations, etc. Complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, and resolve any issues, complaints, and problems to ensure quality product delivery and customer satisfaction.
Prepare status and period‑end reports to keep management abreast of activities.
Maintain up‑to‑date knowledge of corporate/hotel procedures and products and the competition’s product, strengths and weaknesses to continually improve sales strategies and the achievement of goals.
Respond in a timely manner to incoming catering opportunities for the hotel.
Proactively identify, qualify, and solicit new catering business to achieve personal and hotel revenue goals.
Close the best opportunities for the hotel based on market conditions and hotel needs.
Understand competitors’ strengths and weaknesses and know how to sell against them.
Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
Effectively develop relationships within the community to strengthen and expand customer base for catering sales opportunities.
Effectively manage and develop relationships with key internal and external stakeholders.
Ensure a high level of customer satisfaction.
Build and strengthen relationships with existing and new customers to include sales calls (to include outside sales calls), prospecting/solicitation calls, entertainment, bridal shows, etc.
Effectively use sales resources and administrative/support staff.
Conduct site inspections.
Create proposals and contracts as required.
Possess excellent telephone sales skills.
Possess strong overall sales skills.
Understand contract management and legalities.
Possess operational knowledge and/or appreciation of operations challenges.
Have basic knowledge of food and beverage compositions.
Be knowledgeable of food trends, food and beverage composition, and menu planning. Exercise creativity in designing catering sales solutions.
Understand food and beverage forecasting and attrition.
Understand the need‑time strategy as developed by the Revenue Management Team (i.e., Director of Sales & Marketing and Director of Catering Sales).
Follow all Free Sell guidelines as specified by the Director of Catering Sales & Director of Sales & Marketing.
Follow all sales strategy as specified by the Director of Catering Sales & Director of Sales & Marketing.
Understand and achieve team and individual goals.
Possess software knowledge (Microsoft Office, etc.).
Possess systems knowledge (Delphi, Delphi Diagrams, or other similar programs).
Participate in communication and professional organizations to maintain high visibility and promote sales.
Perform special projects and other responsibilities as assigned. Participate in task forces and committees as required.
Due to the nature of the business, the individual may be required to do other duties and special projects as assigned by the supervisor.
401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room Discounts
Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
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JOB SUMMARY
Seeking energetic and socially proficient professional to solicit, book, plan and coordinate meetings/functions while maximizing the banquets and rental space to consistently exceed sales goals.
Must have excellent prospecting skills and strong business sense to consistently exceed catering revenue goals. Report all Catering activities and work closely with the Sales Leadership. Support all Sales, Corporate and Hotel initiatives as needed.
EXPERIENCE, SKILLS & ABILITIES
2 or more years of hotel catering experience, Marriott International experience preferred
Proven track record of a consistent ability to provide quality service
Previous leadership experience preferred
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week as a Management employee.
BUSINESS RESULTS
Solicit, negotiate, and book new and repeat business through efforts (sales calls, telemarketing, mailings, networking, etc.) while maximizing banquet space to meet/exceed revenue goals.
Execute a territorial marketing strategy to capture the maximum amount of revenue and exceed sales goals.
Plan, upsell and detail the meeting/function with the client including space requirements, times, equipment, menus, themes/decorations, etc. Complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, and resolve any issues, complaints, and problems to ensure quality product delivery and customer satisfaction.
Prepare status and period‑end reports to keep management abreast of activities.
Maintain up‑to‑date knowledge of corporate/hotel procedures and products and the competition’s product, strengths and weaknesses to continually improve sales strategies and the achievement of goals.
Respond in a timely manner to incoming catering opportunities for the hotel.
Proactively identify, qualify, and solicit new catering business to achieve personal and hotel revenue goals.
Close the best opportunities for the hotel based on market conditions and hotel needs.
Understand competitors’ strengths and weaknesses and know how to sell against them.
Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
Effectively develop relationships within the community to strengthen and expand customer base for catering sales opportunities.
Effectively manage and develop relationships with key internal and external stakeholders.
Ensure a high level of customer satisfaction.
Build and strengthen relationships with existing and new customers to include sales calls (to include outside sales calls), prospecting/solicitation calls, entertainment, bridal shows, etc.
Effectively use sales resources and administrative/support staff.
Conduct site inspections.
Create proposals and contracts as required.
Possess excellent telephone sales skills.
Possess strong overall sales skills.
Understand contract management and legalities.
Possess operational knowledge and/or appreciation of operations challenges.
Have basic knowledge of food and beverage compositions.
Be knowledgeable of food trends, food and beverage composition, and menu planning. Exercise creativity in designing catering sales solutions.
Understand food and beverage forecasting and attrition.
Understand the need‑time strategy as developed by the Revenue Management Team (i.e., Director of Sales & Marketing and Director of Catering Sales).
Follow all Free Sell guidelines as specified by the Director of Catering Sales & Director of Sales & Marketing.
Follow all sales strategy as specified by the Director of Catering Sales & Director of Sales & Marketing.
Understand and achieve team and individual goals.
Possess software knowledge (Microsoft Office, etc.).
Possess systems knowledge (Delphi, Delphi Diagrams, or other similar programs).
Participate in communication and professional organizations to maintain high visibility and promote sales.
Perform special projects and other responsibilities as assigned. Participate in task forces and committees as required.
Due to the nature of the business, the individual may be required to do other duties and special projects as assigned by the supervisor.
401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room Discounts
Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
#J-18808-Ljbffr