Gimme Seaweed
Job Overview
Customer Service Associate - Order Fulfillment
at
Gimme Seaweed , located in San Rafael, CA. Full‑time role in a fast‑paced, collaborative environment. Base Pay Range
$75,000.00/yr - $90,000.00/yr WHO WE ARE
We are pioneers in the seaweed category, introducing the world’s first line of Certified Organic and Non‑GMO Project Verified roasted seaweed snacks in 2012. Over the years we’ve grown to become the #1 selling premium organic seaweed‑based snack, and we continue to innovate with sustainable, flavorful products that nourish people and the planet. WHO YOU ARE
The
Customer Service Associate - Order Fulfillment
is responsible for ensuring the highest level of customer service with our accounts. This role serves as a role model, problem‑solver, and decision‑maker, representing the department thoughtfully to achieve maximum results. You will interact outwardly with customers to provide information in response to inquiries about products and services and to handle and resolve complaints, and inwardly with the sales team to proactively provide data about the status of orders and fulfillment. WHAT YOU DO
Oversee order fulfillment management, coordinating with the Operations team and proactively communicating to customers, tracking orders, and generating fulfillment reports. Become the subject‑matter expert for order fulfillment systems and tools. Enter data and troubleshoot customer issues. Publish and evaluate service‑related KPI’s and generate weekly reports. Develop and improve processes and systems in a dynamic sales and product environment. Ensure timely and accurate order entry input into the system via EDI or manual data entry. Resolve problems and issues regarding customer complaints, pricing, invoicing, and deliveries. Manage database records and update FAQs for prompt and efficient responses. Review and approve customer return authorization requests. Be responsible for pickup and delivered order processing. Participate in preparing customer account reviews, business plans, and post‑audit activities. Act as a key participant in the month‑end close process, ensuring the timely completion of essential tasks and reporting. Establish and document departmental policies and procedures. Develop interpersonal relationships that encourage openness, candor, and trust. Interact with many systems and portals to generate reporting, data sharing, and data integrity. YOUR EXPERIENCE
5‑7 years of proven success in CPG customer service or logistics management. Strong, proven leadership skills and highly developed interpersonal skills. Comfort using multiple systems to resolve issues and access data. Proven ability to leverage ERP systems (NetSuite experience is a plus). Strong written and verbal communication skills. Work successfully in a team environment as well as independently. COMPENSATION AND BENEFITS
This full‑time position offers a competitive salary of $75,000‑$90,000 per year, plus bonus and equity potential. Compensation is based on skills and experience. Benefits include medical, dental, vision, 401(k), and equity. We do not consider salary history in determining an offer. EEO Statement
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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Customer Service Associate - Order Fulfillment
at
Gimme Seaweed , located in San Rafael, CA. Full‑time role in a fast‑paced, collaborative environment. Base Pay Range
$75,000.00/yr - $90,000.00/yr WHO WE ARE
We are pioneers in the seaweed category, introducing the world’s first line of Certified Organic and Non‑GMO Project Verified roasted seaweed snacks in 2012. Over the years we’ve grown to become the #1 selling premium organic seaweed‑based snack, and we continue to innovate with sustainable, flavorful products that nourish people and the planet. WHO YOU ARE
The
Customer Service Associate - Order Fulfillment
is responsible for ensuring the highest level of customer service with our accounts. This role serves as a role model, problem‑solver, and decision‑maker, representing the department thoughtfully to achieve maximum results. You will interact outwardly with customers to provide information in response to inquiries about products and services and to handle and resolve complaints, and inwardly with the sales team to proactively provide data about the status of orders and fulfillment. WHAT YOU DO
Oversee order fulfillment management, coordinating with the Operations team and proactively communicating to customers, tracking orders, and generating fulfillment reports. Become the subject‑matter expert for order fulfillment systems and tools. Enter data and troubleshoot customer issues. Publish and evaluate service‑related KPI’s and generate weekly reports. Develop and improve processes and systems in a dynamic sales and product environment. Ensure timely and accurate order entry input into the system via EDI or manual data entry. Resolve problems and issues regarding customer complaints, pricing, invoicing, and deliveries. Manage database records and update FAQs for prompt and efficient responses. Review and approve customer return authorization requests. Be responsible for pickup and delivered order processing. Participate in preparing customer account reviews, business plans, and post‑audit activities. Act as a key participant in the month‑end close process, ensuring the timely completion of essential tasks and reporting. Establish and document departmental policies and procedures. Develop interpersonal relationships that encourage openness, candor, and trust. Interact with many systems and portals to generate reporting, data sharing, and data integrity. YOUR EXPERIENCE
5‑7 years of proven success in CPG customer service or logistics management. Strong, proven leadership skills and highly developed interpersonal skills. Comfort using multiple systems to resolve issues and access data. Proven ability to leverage ERP systems (NetSuite experience is a plus). Strong written and verbal communication skills. Work successfully in a team environment as well as independently. COMPENSATION AND BENEFITS
This full‑time position offers a competitive salary of $75,000‑$90,000 per year, plus bonus and equity potential. Compensation is based on skills and experience. Benefits include medical, dental, vision, 401(k), and equity. We do not consider salary history in determining an offer. EEO Statement
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr