Pinnacle Private Credit
Collections Specialist – MCA (Secaucus, NJ)
Pinnacle Private Credit, Secaucus, New Jersey, us, 07094
Collections Specialist – MCA (Secaucus, NJ)
Join to apply for the
Collections Specialist – MCA (Secaucus, NJ)
role at
Pinnacle Private Credit
If you know how to collect money from merchants without burning bridges, are firm but friendly, persistent but professional, then this high-earning collections role is for you.
About The Job
As a Collections Specialist, you'll manage delinquent accounts, contact merchants who've missed payments, negotiate repayment plans, and recover outstanding balances. This isn't a call center job. You'll handle high-value accounts, work directly with business owners, and use a mix of persistence, empathy, and strategy to bring deals current or recover losses.
Responsibilities
Manage Delinquent Accounts: Monitor daily ACH pulls, identify merchants in default, and prioritize collection efforts.
Contact Merchants Directly: Call, email, and text business owners to address missed payments and understand their situation.
Negotiate Repayment Plans: Work with merchants to restructure payment schedules, adjust holdback percentages, or find solutions that get deals back on track.
Be Firm but Fair: Push for payment without being abusive. Know when to be aggressive and when to be empathetic.
Document Everything: Track all collection activity, conversations, and outcomes in the CRM.
Escalate When Needed: Coordinate with legal or third-party collections when internal efforts fail.
Protect Relationships: Balance recovery goals with long-term merchant relationships for potential future business.
Handle High-Value Accounts: Manage collections on deals ranging from $10k to $500k+.
Qualifications
MCA collections experience required (2+ years preferred)
Merchant relationship skills: You've dealt with small business owners, know their challenges, and can read their situations
Aggressive but friendly: Can be tough when needed but don't burn bridges unnecessarily
High recovery rate: Proven track record of bringing delinquent accounts current or recovering capital
Thick skin: Handle pushback, excuses, and difficult conversations without taking it personally
Negotiation skills: Know when to offer payment plans vs when to demand full repayment
CRM proficiency: Comfortable with collection software and documenting activity
Local to Secaucus/North NJ/ NYC area: In-office position
Compensation
Base salary: $100,000 - $200,000 depending on experience
Location
Secaucus, NJ (In-office, full-time)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
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Collections Specialist – MCA (Secaucus, NJ)
role at
Pinnacle Private Credit
If you know how to collect money from merchants without burning bridges, are firm but friendly, persistent but professional, then this high-earning collections role is for you.
About The Job
As a Collections Specialist, you'll manage delinquent accounts, contact merchants who've missed payments, negotiate repayment plans, and recover outstanding balances. This isn't a call center job. You'll handle high-value accounts, work directly with business owners, and use a mix of persistence, empathy, and strategy to bring deals current or recover losses.
Responsibilities
Manage Delinquent Accounts: Monitor daily ACH pulls, identify merchants in default, and prioritize collection efforts.
Contact Merchants Directly: Call, email, and text business owners to address missed payments and understand their situation.
Negotiate Repayment Plans: Work with merchants to restructure payment schedules, adjust holdback percentages, or find solutions that get deals back on track.
Be Firm but Fair: Push for payment without being abusive. Know when to be aggressive and when to be empathetic.
Document Everything: Track all collection activity, conversations, and outcomes in the CRM.
Escalate When Needed: Coordinate with legal or third-party collections when internal efforts fail.
Protect Relationships: Balance recovery goals with long-term merchant relationships for potential future business.
Handle High-Value Accounts: Manage collections on deals ranging from $10k to $500k+.
Qualifications
MCA collections experience required (2+ years preferred)
Merchant relationship skills: You've dealt with small business owners, know their challenges, and can read their situations
Aggressive but friendly: Can be tough when needed but don't burn bridges unnecessarily
High recovery rate: Proven track record of bringing delinquent accounts current or recovering capital
Thick skin: Handle pushback, excuses, and difficult conversations without taking it personally
Negotiation skills: Know when to offer payment plans vs when to demand full repayment
CRM proficiency: Comfortable with collection software and documenting activity
Local to Secaucus/North NJ/ NYC area: In-office position
Compensation
Base salary: $100,000 - $200,000 depending on experience
Location
Secaucus, NJ (In-office, full-time)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
#J-18808-Ljbffr