Nuvision Federal Credit Union
Member Relationship Center - Member Relationship Consultant - Full Time - Remote
Nuvision Federal Credit Union, Anchorage, Alaska, United States, 99507
Member Relationship Center - Member Relationship Consultant - Full Time - Remote (AK, WA, WY)
Join to apply for the Member Relationship Center - Member Relationship Consultant - Full Time - Remote (AK, WA, WY) role at Nuvision Federal Credit Union.
Sign‑on bonus available for eligible external applicants! Contact us today to learn more.
The Member Relationship Consultant will assist with inbound/outbound calls with potential members seeking to open new memberships and enhance member’s relationships with the credit union. They will also call on leads from our existing member base to meet or exceed credit union goals. This position cross‑sells Credit Union products and services including deposits, loans, investments, insurance products, first mortgages and Autoland. The Consultant represents the Credit Union in a positive and professional manner at all times and is expected to meet or exceed assigned members service and/or sales goals. This role supports Credit Union depository and lending products and assists in the achievement of overall service and sales related goals.
Responsibilities
Generate business through inbound/outbound calls using call lists to achieve sales goals.
Work directly with members/potential members via telephone and email, having conversations that matter and providing appropriate solutions.
Educate members on product offerings and services to improve their financial well‑being.
Explain pricing and answer questions from members/potential members, building value in the member relationship.
Proactively reach out to members by phone to review relationships.
Follow up with members/potential members via telephone or email following initial contact.
Manage current pipeline, DMV documents, and operation documents.
Resolve member requests – calculating terms on loans/certificates.
Exemplify “Conversations that Matter” with every member interaction.
Continue product education and compliance training to better serve member calls.
Maintain accurate daily record of member conversations in CRM.
Minimum Qualifications
Minimum 3 years related experience with Nuvision and/or prior loan experience with a proven track record in meeting and/or exceeding sales goals.
Proven ability to originate business through outbound calling activity.
Working knowledge of applicable law, regulations, compliance practices and Credit Union procedures.
Solid knowledge of deposit, loan and ancillary products/services.
Basic understanding of applicable lending regulations.
Excellent communication and phone skills including professional verbal skills and etiquette.
Strong interpersonal skills in order to effectively communicate with members, staff and management.
Able to listen, identify a need and offer a solution to a member’s need.
Solid computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel).
Able to manage multiple tasks and follow through with member requests with high priority.
Preferred Qualifications
4+ years related experience with Nuvision and/or prior loan experience with proven track record in meeting and/or exceeding service and performance goals.
Able to assemble facts, weigh alternative solutions and make sound decisions.
Education
High school education.
NMLS Registered.
Successful completion of all compliance related coursework.
Pay Scale by Geographic Location
Alaska: Min-$25.90 Mid-$32.38 Max-$38.85
Washington: Min-$26.54 Mid-$33.17 Max-$39.80
Wyoming: Min-$22.52 Mid-$28.15 Max-$33.78
Applicants must be legally authorized to work in the U.S. without the need for current or future sponsorship.
Benefits
Medical
Dental
Vision
Life Insurance
Flexible Spending Account
401(k) Matching
Paid Time Off
Training Provided
Tuition Reimbursement
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Management and Manufacturing (Human Resources Services)
Industry Human Resources Services
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Sign‑on bonus available for eligible external applicants! Contact us today to learn more.
The Member Relationship Consultant will assist with inbound/outbound calls with potential members seeking to open new memberships and enhance member’s relationships with the credit union. They will also call on leads from our existing member base to meet or exceed credit union goals. This position cross‑sells Credit Union products and services including deposits, loans, investments, insurance products, first mortgages and Autoland. The Consultant represents the Credit Union in a positive and professional manner at all times and is expected to meet or exceed assigned members service and/or sales goals. This role supports Credit Union depository and lending products and assists in the achievement of overall service and sales related goals.
Responsibilities
Generate business through inbound/outbound calls using call lists to achieve sales goals.
Work directly with members/potential members via telephone and email, having conversations that matter and providing appropriate solutions.
Educate members on product offerings and services to improve their financial well‑being.
Explain pricing and answer questions from members/potential members, building value in the member relationship.
Proactively reach out to members by phone to review relationships.
Follow up with members/potential members via telephone or email following initial contact.
Manage current pipeline, DMV documents, and operation documents.
Resolve member requests – calculating terms on loans/certificates.
Exemplify “Conversations that Matter” with every member interaction.
Continue product education and compliance training to better serve member calls.
Maintain accurate daily record of member conversations in CRM.
Minimum Qualifications
Minimum 3 years related experience with Nuvision and/or prior loan experience with a proven track record in meeting and/or exceeding sales goals.
Proven ability to originate business through outbound calling activity.
Working knowledge of applicable law, regulations, compliance practices and Credit Union procedures.
Solid knowledge of deposit, loan and ancillary products/services.
Basic understanding of applicable lending regulations.
Excellent communication and phone skills including professional verbal skills and etiquette.
Strong interpersonal skills in order to effectively communicate with members, staff and management.
Able to listen, identify a need and offer a solution to a member’s need.
Solid computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel).
Able to manage multiple tasks and follow through with member requests with high priority.
Preferred Qualifications
4+ years related experience with Nuvision and/or prior loan experience with proven track record in meeting and/or exceeding service and performance goals.
Able to assemble facts, weigh alternative solutions and make sound decisions.
Education
High school education.
NMLS Registered.
Successful completion of all compliance related coursework.
Pay Scale by Geographic Location
Alaska: Min-$25.90 Mid-$32.38 Max-$38.85
Washington: Min-$26.54 Mid-$33.17 Max-$39.80
Wyoming: Min-$22.52 Mid-$28.15 Max-$33.78
Applicants must be legally authorized to work in the U.S. without the need for current or future sponsorship.
Benefits
Medical
Dental
Vision
Life Insurance
Flexible Spending Account
401(k) Matching
Paid Time Off
Training Provided
Tuition Reimbursement
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Management and Manufacturing (Human Resources Services)
Industry Human Resources Services
#J-18808-Ljbffr