Energy Jobline ZR
Program Manager, Digital Success in San Francisco
Energy Jobline ZR, San Francisco, California, United States, 94199
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.
Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.
WalkMe is seeking an experienced and strategic Program Manager – Digital Success to drive cross‑functional initiatives that modernize operations, scale customer success programs, and align digital technologies with business goals. As part of our growing Scaled Customer Success team, this role will be responsible for designing, implementing, and optimizing digital‑first programs within the Scale team that improve efficiency, enhance collaboration, and enable scalable customer engagement. You’ll bridge strategy and execution—ensuring transformation programs deliver measurable impact and long-term value across teams.
This is a hands‑on role for a proactive leader who thrives in fast‑paced environments, enjoys solving complex problems, and has a passion for driving organizational change through innovation and technology.
What You’ll Own
Lead digital transformation initiatives across Scaled Customer Success and cross‑functional teams, from strategy through execution and value realization.
Design and manage program frameworks, playbooks, and governance models to ensure consistency, transparency, and measurable outcomes.
Partner with CS Operations, Product, CX and Marketing to identify and implement tools and workflows that improve scalability and performance.
Manage Tech Touch accounts—supporting tech touch accounts and developing processes, playbooks to ensure these customers receive proactive, scalable engagement.
Plan and facilitate digital engagement programs such as webinars and Office Hours to educate, support, and connect customers at scale.
Collaborate closely with change management and enablement teams to drive adoption of new processes and technologies.
Define and track program success metrics (e.g., efficiency gains, automation impact, customer adoption).
Coordinate program timelines, resources, and communication plans to ensure alignment and delivery.
Use data and analytics to assess performance, uncover opportunities, and inform continuous improvement.
Stay informed on emerging trends in digital transformation, automation, and AI tools to bring innovative solutions into the organization.
What You Need to Succeed
5+ years of experience in
Digital Transformation, Lifecycle Marketing, or Digital/Tech Touch Customer Engagement
Proven ability to
design and execute scalable programs
that drive measurable impact
Experience with
automation and engagement tools
(e.g., Gainsight, Outreach, Pardot, Marketo, or similar)
A customer‑first mindset and passion for creating seamless, data‑informed experiences
Proven ability to
translate strategy into actionable roadmaps
and deliver programs that drive measurable business outcomes.
Strong understanding of
change management principles , digital adoption, and organizational enablement.
Excellent
project management and communication skills —able to engage technical and business audiences alike
What Sets Us Apart
At WalkMe, we are dedicated to building a workforce that reflects the global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.
Hybrid Work Arrangement: We offer a hybrid work schedule to combine the benefits of remote work with the essential connections and collaborations of onsite work.
Supportive Culture: We focus on the whole person, celebrating unique experiences and creating space for community.
Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass.
Wellness@WalkMe: Enjoy quarterly wellness reimbursements, daily BrightBreaks, and WalkMe’s annual Wellness Month (July).
Health coverage options, where applicable, are designed to support the well‑being and diverse needs of our global workforce.
Generous annual leave policy tailored to meet regional standards.
RefreshMe Days throughout the year to strengthen our commitment to work/life balance.
Robust retirement contributions—ask HR about specific offerings for your region.
SAP’s acquisition of WalkMe signals a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting‑edge technology.
Our job titles may span more than one career level. The OTE for this role is between $150,000 and $175,000, including salary and variables. The actual base pay is dependent upon many factors, such as location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre‑employment testing, or a job interview, please contact your Talent Acquisition partner immediately.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
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Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.
WalkMe is seeking an experienced and strategic Program Manager – Digital Success to drive cross‑functional initiatives that modernize operations, scale customer success programs, and align digital technologies with business goals. As part of our growing Scaled Customer Success team, this role will be responsible for designing, implementing, and optimizing digital‑first programs within the Scale team that improve efficiency, enhance collaboration, and enable scalable customer engagement. You’ll bridge strategy and execution—ensuring transformation programs deliver measurable impact and long-term value across teams.
This is a hands‑on role for a proactive leader who thrives in fast‑paced environments, enjoys solving complex problems, and has a passion for driving organizational change through innovation and technology.
What You’ll Own
Lead digital transformation initiatives across Scaled Customer Success and cross‑functional teams, from strategy through execution and value realization.
Design and manage program frameworks, playbooks, and governance models to ensure consistency, transparency, and measurable outcomes.
Partner with CS Operations, Product, CX and Marketing to identify and implement tools and workflows that improve scalability and performance.
Manage Tech Touch accounts—supporting tech touch accounts and developing processes, playbooks to ensure these customers receive proactive, scalable engagement.
Plan and facilitate digital engagement programs such as webinars and Office Hours to educate, support, and connect customers at scale.
Collaborate closely with change management and enablement teams to drive adoption of new processes and technologies.
Define and track program success metrics (e.g., efficiency gains, automation impact, customer adoption).
Coordinate program timelines, resources, and communication plans to ensure alignment and delivery.
Use data and analytics to assess performance, uncover opportunities, and inform continuous improvement.
Stay informed on emerging trends in digital transformation, automation, and AI tools to bring innovative solutions into the organization.
What You Need to Succeed
5+ years of experience in
Digital Transformation, Lifecycle Marketing, or Digital/Tech Touch Customer Engagement
Proven ability to
design and execute scalable programs
that drive measurable impact
Experience with
automation and engagement tools
(e.g., Gainsight, Outreach, Pardot, Marketo, or similar)
A customer‑first mindset and passion for creating seamless, data‑informed experiences
Proven ability to
translate strategy into actionable roadmaps
and deliver programs that drive measurable business outcomes.
Strong understanding of
change management principles , digital adoption, and organizational enablement.
Excellent
project management and communication skills —able to engage technical and business audiences alike
What Sets Us Apart
At WalkMe, we are dedicated to building a workforce that reflects the global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.
Hybrid Work Arrangement: We offer a hybrid work schedule to combine the benefits of remote work with the essential connections and collaborations of onsite work.
Supportive Culture: We focus on the whole person, celebrating unique experiences and creating space for community.
Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass.
Wellness@WalkMe: Enjoy quarterly wellness reimbursements, daily BrightBreaks, and WalkMe’s annual Wellness Month (July).
Health coverage options, where applicable, are designed to support the well‑being and diverse needs of our global workforce.
Generous annual leave policy tailored to meet regional standards.
RefreshMe Days throughout the year to strengthen our commitment to work/life balance.
Robust retirement contributions—ask HR about specific offerings for your region.
SAP’s acquisition of WalkMe signals a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting‑edge technology.
Our job titles may span more than one career level. The OTE for this role is between $150,000 and $175,000, including salary and variables. The actual base pay is dependent upon many factors, such as location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre‑employment testing, or a job interview, please contact your Talent Acquisition partner immediately.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
#J-18808-Ljbffr