Skokie Country Club
GENERAL MANAGER/CHIEF OPERATING OFFICER
Skokie Country Club, Glencoe, Illinois, United States, 60022
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GENERAL MANAGER/CHIEF OPERATING OFFICER
role at
Skokie Country Club
Skokie Country Club (SCC) seeks a dynamic and skilled professional to serve as its next General Manager/Chief Operating Officer (GM/COO). This role offers the opportunity to lead one of the premier clubs in the greater Chicago and Upper Midwest region, joining a dedicated team of professionals and serving a family‑oriented membership at its highest levels in recent years.
Base pay range $325,000.00/yr - $375,000.00/yr
Additional compensation types Annual Bonus
General Manager/Chief Operating Officer Position Overview The GM/COO is responsible for all day‑to‑day club operations. The individual directs and administers all aspects of operations and amenities—including golf, racquet sports, pool, food and beverage operations, activities, and programs—to ensure consistently outstanding service delivery to membership and guests. The GM/COO must be present and engaging with members of all generations, serve as the visible, interactive face of the club, and foster a culture of high service standards.
Responsibilities
Implement and enforce all service standards and processes across all operating entities.
Lead strategic plan oversight, talent acquisition and retention, and membership activities/programming.
Engage proactively with the Board, committees, and guests to identify and address operational needs.
Serve as mentor to staff, providing coaching and advocacy for team success.
Ensure financial stewardship, including budgeting, cost control, and capital project oversight.
Key Characteristics
Exceptional financial acumen balanced with high member satisfaction.
Strong operations, systems, and facilities expertise.
Visionary and mission‑oriented, anticipating trends in club operations.
Excellent communication skills, both written and verbal; able to listen, build trust, and be approachable.
Ability to leverage technology to improve member experience and operational efficiency.
Highly visible, diplomatic, and capable of saying “no” when appropriate.
Thought partner for Board and committees, shaping club strategy.
Commitment to hiring, retaining, and developing staff.
Empathetic, reliable, and relatable to members and staff at all levels.
Candidate Qualifications
5 years or more of high‑level club or hospitality management experience, including successful roles in golf, racquet sports, pool, food & beverage, or similar.
Proven track record in delivering “best in class” service levels and leading a diverse team.
Strong budgeting and financial management skills.
Experience with membership marketing, retention, and demographic analysis.
Familiarity with innovative programming, capital and operational project oversight.
Excellent interpersonal skills and a collaborative leadership style.
Demonstrated ability to engage with board members and committee stakeholders.
Proficiency in leveraging data and technology to enhance service delivery.
Education A bachelor's degree in business administration, hospitality management, or a related field is preferred; the CCM designation is desirable but not required.
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GENERAL MANAGER/CHIEF OPERATING OFFICER
role at
Skokie Country Club
Skokie Country Club (SCC) seeks a dynamic and skilled professional to serve as its next General Manager/Chief Operating Officer (GM/COO). This role offers the opportunity to lead one of the premier clubs in the greater Chicago and Upper Midwest region, joining a dedicated team of professionals and serving a family‑oriented membership at its highest levels in recent years.
Base pay range $325,000.00/yr - $375,000.00/yr
Additional compensation types Annual Bonus
General Manager/Chief Operating Officer Position Overview The GM/COO is responsible for all day‑to‑day club operations. The individual directs and administers all aspects of operations and amenities—including golf, racquet sports, pool, food and beverage operations, activities, and programs—to ensure consistently outstanding service delivery to membership and guests. The GM/COO must be present and engaging with members of all generations, serve as the visible, interactive face of the club, and foster a culture of high service standards.
Responsibilities
Implement and enforce all service standards and processes across all operating entities.
Lead strategic plan oversight, talent acquisition and retention, and membership activities/programming.
Engage proactively with the Board, committees, and guests to identify and address operational needs.
Serve as mentor to staff, providing coaching and advocacy for team success.
Ensure financial stewardship, including budgeting, cost control, and capital project oversight.
Key Characteristics
Exceptional financial acumen balanced with high member satisfaction.
Strong operations, systems, and facilities expertise.
Visionary and mission‑oriented, anticipating trends in club operations.
Excellent communication skills, both written and verbal; able to listen, build trust, and be approachable.
Ability to leverage technology to improve member experience and operational efficiency.
Highly visible, diplomatic, and capable of saying “no” when appropriate.
Thought partner for Board and committees, shaping club strategy.
Commitment to hiring, retaining, and developing staff.
Empathetic, reliable, and relatable to members and staff at all levels.
Candidate Qualifications
5 years or more of high‑level club or hospitality management experience, including successful roles in golf, racquet sports, pool, food & beverage, or similar.
Proven track record in delivering “best in class” service levels and leading a diverse team.
Strong budgeting and financial management skills.
Experience with membership marketing, retention, and demographic analysis.
Familiarity with innovative programming, capital and operational project oversight.
Excellent interpersonal skills and a collaborative leadership style.
Demonstrated ability to engage with board members and committee stakeholders.
Proficiency in leveraging data and technology to enhance service delivery.
Education A bachelor's degree in business administration, hospitality management, or a related field is preferred; the CCM designation is desirable but not required.
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