Pye-Barker Fire Safety, LLC
Software Training Specialist page is loaded## Software Training Specialistremote type:
In-Personlocations:
Ogden, UTtime type:
Full timeposted on:
Posted Todayjob requisition id:
JR111489**Make a difference, protect lives, and achieve your dreams.** Build your career with the industry-leading fire, life safety and security company.The Software Training Specialist will play a vital role in the implementation, training, and ongoing support of operational and financial software systems across Pye-Barker locations. This position will support branches throughout system conversions, including newly acquired locations or our legacy branches transitioning to a new ERP platform.# ## **Essential Duties & Responsibilities:*** Conduct training sessions across branch locations, serving as a dependable and knowledgeable point of contact for user education and ongoing support.* Provide expert-level support and guidance to end users, troubleshooting system issues, resolving inquiries, and identifying opportunities for process improvement and efficiency.* Participate in system integration and user acceptance testing (UAT) to validate functionality and performance, ensuring a seamless user experience.* Travel regularly to branch locations to conduct in-person training sessions, as well as perform remote training as it relates to before, during and after the conversion process.* Receive training as needed to stay current with system and process updates.* Monitor the incoming support ticket queue, responding to and resolving user inquiries in a timely and effective manner to ensure high-quality support.* Support users across multiple software systems, including but not limited to Sedona Office, ServiceTrade, and WeSuite, helping ensure a smooth transition and strong user adoption company wide.* Perform other related duties and special projects as assigned to support organizational objectives.## **Education & Qualifications:*** High school diploma or equivalent.* 2+ years experience in a training specialist position.* Sedona Office, ServiceTrade, and WeSuite experience is required.* Experience leading training initiatives and supporting organizational change.* Competence with business technology systems and end-user support.* Strong problem-solving, organizational, and analytical skills.* Excellent communication, presentation, and interpersonal skills.* Ability to build trust, inspire confidence, and work effectively under pressure.* Demonstrated ability to plan, prioritize, and manage multiple tasks.## **Other Duties:*** Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.* Performs other duties as assigned.## **Physical Requirements:*** Prolonged periods sitting at a desk and working on a computer.* Ability to travel regularly, including driving or flying to branch locations.* Capability to stand, walk, and move around during in-person training sessions.* Ability to lift and carry training materials or equipment as needed.* Must be able to adapt to varying work environments and schedules while traveling.**Benefits and Perks:*** *Excellent pay** *Medical, dental, vision** *Company paid life insurance** *Company paid short-term disability** *401K with employer match** *Paid vacation and company holidays** *Training and Career Development** *Company vehicle (if job applicable)** *Immediate qualification for the* *for all eligible full-time employees**Pye-Barker Fire and Safety is an Equal Opportunity Employer* #J-18808-Ljbffr
In-Personlocations:
Ogden, UTtime type:
Full timeposted on:
Posted Todayjob requisition id:
JR111489**Make a difference, protect lives, and achieve your dreams.** Build your career with the industry-leading fire, life safety and security company.The Software Training Specialist will play a vital role in the implementation, training, and ongoing support of operational and financial software systems across Pye-Barker locations. This position will support branches throughout system conversions, including newly acquired locations or our legacy branches transitioning to a new ERP platform.# ## **Essential Duties & Responsibilities:*** Conduct training sessions across branch locations, serving as a dependable and knowledgeable point of contact for user education and ongoing support.* Provide expert-level support and guidance to end users, troubleshooting system issues, resolving inquiries, and identifying opportunities for process improvement and efficiency.* Participate in system integration and user acceptance testing (UAT) to validate functionality and performance, ensuring a seamless user experience.* Travel regularly to branch locations to conduct in-person training sessions, as well as perform remote training as it relates to before, during and after the conversion process.* Receive training as needed to stay current with system and process updates.* Monitor the incoming support ticket queue, responding to and resolving user inquiries in a timely and effective manner to ensure high-quality support.* Support users across multiple software systems, including but not limited to Sedona Office, ServiceTrade, and WeSuite, helping ensure a smooth transition and strong user adoption company wide.* Perform other related duties and special projects as assigned to support organizational objectives.## **Education & Qualifications:*** High school diploma or equivalent.* 2+ years experience in a training specialist position.* Sedona Office, ServiceTrade, and WeSuite experience is required.* Experience leading training initiatives and supporting organizational change.* Competence with business technology systems and end-user support.* Strong problem-solving, organizational, and analytical skills.* Excellent communication, presentation, and interpersonal skills.* Ability to build trust, inspire confidence, and work effectively under pressure.* Demonstrated ability to plan, prioritize, and manage multiple tasks.## **Other Duties:*** Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.* Performs other duties as assigned.## **Physical Requirements:*** Prolonged periods sitting at a desk and working on a computer.* Ability to travel regularly, including driving or flying to branch locations.* Capability to stand, walk, and move around during in-person training sessions.* Ability to lift and carry training materials or equipment as needed.* Must be able to adapt to varying work environments and schedules while traveling.**Benefits and Perks:*** *Excellent pay** *Medical, dental, vision** *Company paid life insurance** *Company paid short-term disability** *401K with employer match** *Paid vacation and company holidays** *Training and Career Development** *Company vehicle (if job applicable)** *Immediate qualification for the* *for all eligible full-time employees**Pye-Barker Fire and Safety is an Equal Opportunity Employer* #J-18808-Ljbffr