MDVIP
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Practice Success Manager
role at
MDVIP .
MDVIP Overview MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. MDVIP emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.
Position Summary As a Success Manager, you will be responsible for building strong relationships with physicians and practice management, driving business outcomes, and ensuring their success with our solutions. You will leverage your medical knowledge and sales expertise to develop tailored strategies that enhance productivity, increase membership, and improve overall practice performance. Your success will be measured based on membership and revenue growth, member retention, and practice performance.
Key Responsibilities
Develop and execute business plans: Partner with physicians to assess practice performance, identify areas for improvement, and implement strategic initiatives that drive revenue, increase patient membership, and enhance operational efficiency.
Drive measurable results: Implement targeted programs to reduce cancellations, increase new memberships, optimize pricing strategies, and streamline operations for long‑term success.
Onboarding and continuous training: Lead onboarding of new practices and staff, providing ongoing training and performance coaching to ensure team members deliver an exceptional patient experience. Develop first‑year growth plans for all new affiliates and guide established practices through continuous improvement initiatives.
Serve as a trusted advisor: Provide physicians with consultative engagement, helping them optimize patient engagement, streamline workflows, and leverage best practices to enhance practice outcomes.
Maintain proactive engagement: Communicate consistently through in‑person visits, calls, texts, and emails to align with corporate initiatives, resolve concerns efficiently, and encourage participation in growth initiatives.
Implement operational best practices: Observe practice operations, identify gaps, and provide hands‑on guidance to enhance productivity, service quality, and membership retention.
Territory & Account Management
Strategic territory growth & risk mitigation: Identify at‑risk practices, expansion opportunities, and new growth initiatives within the assigned territory; analyze performance and recommend continuous improvement plans based on data‑driven insights.
Structured visit & engagement cadence: Conduct regular on‑site and virtual visits, varying frequency based on performance assessments; implement plans for underperforming accounts to meet goals and maximize revenue potential.
Collaborate & optimize resources: Work cross‑functionally with Sales, Marketing, and Corporate Support to drive territory success, identify appropriate tools and resources, and ensure problem resolution.
Influence & leadership: Lead physician engagement efforts, influencing participation in corporate initiatives such as networking events, practice relocations, and technology implementations.
Accountability & Performance Excellence
Goal‑oriented execution: Track key performance metrics, log progress in CRM (Salesforce), and report on milestones and growth opportunities.
Commitment to professional growth: Participate in weekly team meetings, training sessions, and industry webinars to stay ahead of trends and best practices.
Operational excellence & responsiveness: Demonstrate strong organizational skills, critical thinking, and accountability by managing multiple accounts, resolving issues, and refining strategies to drive success.
Ownership & continuous improvement: Take responsibility for outcomes, collaborate with internal teams to address challenges proactively, and ensure a continuous feedback loop to improve processes.
Key Competencies
Goal‑oriented and results‑driven
Trusted advisor with strong relationships
Confident, unflappable, calm under stress
Handles tough conversations well
Collaborative, values teamwork
Minimum Qualifications
Bachelor’s degree in relevant discipline
Three (3) years of account management experience
One (1) year of sales experience
Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
Preferred Qualifications
Experience in healthcare, medical sales, or clinic operations
Experience with travel and expense reporting tools, mapping software, and CRM systems
Why Join MDVIP?
Mission‑driven organization leading innovation in personalized healthcare
Fast‑paced, dynamic environment with opportunities to drive transformation and growth
Competitive compensation: attractive base salary plus performance‑based incentives
Comprehensive benefits: health, dental, vision insurance, and retirement plans
Professional development: ongoing training and leadership development programs
Positive work environment: recognized as a Great Place to Work® with a culture of collaboration and excellence
Equal Opportunity Employer MDVIP
is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. If you require accommodation during the application or interview process, please let us know and we will be happy to assist. Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors, including location, experience, and performance. Hired applicants are eligible for annual incentive compensation programs subject to eligibility requirements. Benefits include medical prescription drug coverage, dental coverage, vision coverage, flexible spending account, health savings account, dependent care flexible spending account, life insurance, accident and dismemberment, disability income, employee assistance program, 401(k) retirement, vacation, paid holidays, and family and medical leave as required by law.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Consulting, Information Technology, and Sales
Industries Wellness and Fitness Services
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Practice Success Manager
role at
MDVIP .
MDVIP Overview MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. MDVIP emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.
Position Summary As a Success Manager, you will be responsible for building strong relationships with physicians and practice management, driving business outcomes, and ensuring their success with our solutions. You will leverage your medical knowledge and sales expertise to develop tailored strategies that enhance productivity, increase membership, and improve overall practice performance. Your success will be measured based on membership and revenue growth, member retention, and practice performance.
Key Responsibilities
Develop and execute business plans: Partner with physicians to assess practice performance, identify areas for improvement, and implement strategic initiatives that drive revenue, increase patient membership, and enhance operational efficiency.
Drive measurable results: Implement targeted programs to reduce cancellations, increase new memberships, optimize pricing strategies, and streamline operations for long‑term success.
Onboarding and continuous training: Lead onboarding of new practices and staff, providing ongoing training and performance coaching to ensure team members deliver an exceptional patient experience. Develop first‑year growth plans for all new affiliates and guide established practices through continuous improvement initiatives.
Serve as a trusted advisor: Provide physicians with consultative engagement, helping them optimize patient engagement, streamline workflows, and leverage best practices to enhance practice outcomes.
Maintain proactive engagement: Communicate consistently through in‑person visits, calls, texts, and emails to align with corporate initiatives, resolve concerns efficiently, and encourage participation in growth initiatives.
Implement operational best practices: Observe practice operations, identify gaps, and provide hands‑on guidance to enhance productivity, service quality, and membership retention.
Territory & Account Management
Strategic territory growth & risk mitigation: Identify at‑risk practices, expansion opportunities, and new growth initiatives within the assigned territory; analyze performance and recommend continuous improvement plans based on data‑driven insights.
Structured visit & engagement cadence: Conduct regular on‑site and virtual visits, varying frequency based on performance assessments; implement plans for underperforming accounts to meet goals and maximize revenue potential.
Collaborate & optimize resources: Work cross‑functionally with Sales, Marketing, and Corporate Support to drive territory success, identify appropriate tools and resources, and ensure problem resolution.
Influence & leadership: Lead physician engagement efforts, influencing participation in corporate initiatives such as networking events, practice relocations, and technology implementations.
Accountability & Performance Excellence
Goal‑oriented execution: Track key performance metrics, log progress in CRM (Salesforce), and report on milestones and growth opportunities.
Commitment to professional growth: Participate in weekly team meetings, training sessions, and industry webinars to stay ahead of trends and best practices.
Operational excellence & responsiveness: Demonstrate strong organizational skills, critical thinking, and accountability by managing multiple accounts, resolving issues, and refining strategies to drive success.
Ownership & continuous improvement: Take responsibility for outcomes, collaborate with internal teams to address challenges proactively, and ensure a continuous feedback loop to improve processes.
Key Competencies
Goal‑oriented and results‑driven
Trusted advisor with strong relationships
Confident, unflappable, calm under stress
Handles tough conversations well
Collaborative, values teamwork
Minimum Qualifications
Bachelor’s degree in relevant discipline
Three (3) years of account management experience
One (1) year of sales experience
Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
Preferred Qualifications
Experience in healthcare, medical sales, or clinic operations
Experience with travel and expense reporting tools, mapping software, and CRM systems
Why Join MDVIP?
Mission‑driven organization leading innovation in personalized healthcare
Fast‑paced, dynamic environment with opportunities to drive transformation and growth
Competitive compensation: attractive base salary plus performance‑based incentives
Comprehensive benefits: health, dental, vision insurance, and retirement plans
Professional development: ongoing training and leadership development programs
Positive work environment: recognized as a Great Place to Work® with a culture of collaboration and excellence
Equal Opportunity Employer MDVIP
is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. If you require accommodation during the application or interview process, please let us know and we will be happy to assist. Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors, including location, experience, and performance. Hired applicants are eligible for annual incentive compensation programs subject to eligibility requirements. Benefits include medical prescription drug coverage, dental coverage, vision coverage, flexible spending account, health savings account, dependent care flexible spending account, life insurance, accident and dismemberment, disability income, employee assistance program, 401(k) retirement, vacation, paid holidays, and family and medical leave as required by law.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Consulting, Information Technology, and Sales
Industries Wellness and Fitness Services
#J-18808-Ljbffr