Church's Chicken PR
Restaurant Manager - Laplace, LA
Church's Chicken PR, Laplace, Louisiana, United States, 70000
Restaurant Manager – Laplace, LA at
Church's Chicken PR
Reports to: Market Leader
Department: Field Operations
Job Summary The Church's Restaurant General Manager is responsible for all business activities at one restaurant location, ensuring a superior guest experience, attainment of sales goals, control of expenses, and a team that is engaged, trained, and supported.
Key Responsibilities
Creates an in‑store service environment that exceeds guest expectations with friendly, quick, and accurate service; builds team understanding and commitment to guest service standards.
Communicates and follows up with guests to obtain feedback and identify service and food quality improvement opportunities.
Assists and resolves all guest complaints in person or by phone using the “listen, apologize, satisfy and thank” model.
Ensures all incoming calls are handled promptly, courteously, and professionally.
Directs and conducts regular training with team members.
Provides regular feedback to all team members and identifies areas for improvement.
Works with direct reports to cross‑train and assist in the development of new skills.
Creates a workplace where team members strive for excellence, are rewarded for performance, and have fun.
Ensures compliance with federal, state, and local laws, regulations, and ordinances.
Maintains a clean and safe restaurant for guests and team members.
Responsible for budgets and makes adjustments as needed.
Ensures compliance with labor laws.
Understands, enforces, and adheres to all company policies and procedures.
Maintains restaurant inventory and ensures accessibility and organization.
Responsible for routine maintenance and repairs on all equipment.
Prepares and analyzes operation reports.
Performs other duties as assigned.
Position Requirements
High school diploma or GED required.
Minimum of 1 year of supervisory experience in the restaurant industry.
Successful completion of all required training and a passing score on all applicable tests.
Position Qualifications / Functional Skills
Must have a valid driver’s license and proof of valid insurance.
Must be able to work a minimum of 50–55 hours per week and be available for flexible shifts, including weekends.
Knowledge of all restaurant policies, practices, and operational and human resources procedures.
Understanding of labor cost reporting, operating statements, and other business‑related reporting.
Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
Basic computer skills.
Knowledge of profit and loss statements.
Ability to implement policies and procedures.
Skilled in developing employees by coaching, counseling, and building strong work habits.
Continuous focus on improving customer satisfaction.
Knowledge of recruiting and interviewing potential team members.
Ability to supervise others, resolve conflicts, and maintain a positive work environment.
Commitment to serving a diverse and inclusive workplace.
Church ’s Chicken’s culture of hard work, service, and building opportunities for career growth.
Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor prohibited by applicable law.
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Church's Chicken PR
Reports to: Market Leader
Department: Field Operations
Job Summary The Church's Restaurant General Manager is responsible for all business activities at one restaurant location, ensuring a superior guest experience, attainment of sales goals, control of expenses, and a team that is engaged, trained, and supported.
Key Responsibilities
Creates an in‑store service environment that exceeds guest expectations with friendly, quick, and accurate service; builds team understanding and commitment to guest service standards.
Communicates and follows up with guests to obtain feedback and identify service and food quality improvement opportunities.
Assists and resolves all guest complaints in person or by phone using the “listen, apologize, satisfy and thank” model.
Ensures all incoming calls are handled promptly, courteously, and professionally.
Directs and conducts regular training with team members.
Provides regular feedback to all team members and identifies areas for improvement.
Works with direct reports to cross‑train and assist in the development of new skills.
Creates a workplace where team members strive for excellence, are rewarded for performance, and have fun.
Ensures compliance with federal, state, and local laws, regulations, and ordinances.
Maintains a clean and safe restaurant for guests and team members.
Responsible for budgets and makes adjustments as needed.
Ensures compliance with labor laws.
Understands, enforces, and adheres to all company policies and procedures.
Maintains restaurant inventory and ensures accessibility and organization.
Responsible for routine maintenance and repairs on all equipment.
Prepares and analyzes operation reports.
Performs other duties as assigned.
Position Requirements
High school diploma or GED required.
Minimum of 1 year of supervisory experience in the restaurant industry.
Successful completion of all required training and a passing score on all applicable tests.
Position Qualifications / Functional Skills
Must have a valid driver’s license and proof of valid insurance.
Must be able to work a minimum of 50–55 hours per week and be available for flexible shifts, including weekends.
Knowledge of all restaurant policies, practices, and operational and human resources procedures.
Understanding of labor cost reporting, operating statements, and other business‑related reporting.
Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
Basic computer skills.
Knowledge of profit and loss statements.
Ability to implement policies and procedures.
Skilled in developing employees by coaching, counseling, and building strong work habits.
Continuous focus on improving customer satisfaction.
Knowledge of recruiting and interviewing potential team members.
Ability to supervise others, resolve conflicts, and maintain a positive work environment.
Commitment to serving a diverse and inclusive workplace.
Church ’s Chicken’s culture of hard work, service, and building opportunities for career growth.
Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor prohibited by applicable law.
#J-18808-Ljbffr