Columbus County
Department
Emergency Services
Hiring Rate $42,015.62
Salary Range $44,116.06 - $63,023.43
Position Title Public Safety Telecommunicator
General Statement of Duties This position involves responsible public safety communications and administrative support for law enforcement, fire, and EMS services. The role includes:
Receiving and dispatching emergency and non-emergency calls.
Gathering medical information and providing Emergency Medical Dispatch (EMD) instructions to responders.
Duties and Responsibilities
Call Handling and Dispatching
Receive and assess routine and emergency calls for crimes, fires, EMS, and general assistance.
Identify caller locations and dispatch appropriate law enforcement, fire, or EMS units.
Operate electronic communication equipment to maintain contact with multiple emergency response agencies.
Interview callers to determine the nature of emergencies and provide pre-arrival medical instructions via the EMD system.
Data Retrieval and Communication Support
Use DCI terminal to obtain driver history, vehicle registration, criminal records, and warrant checks.
Run vehicle inquiries and driver license history for law enforcement agencies.
Log Maintenance and Monitoring
Maintain communication logs and reports detailing call nature, actions taken, and response times.
Monitor fire and security alarm systems, dispatching volunteer agencies as needed.
Transfer appropriate calls to state patrol.
Track the status and safety of law enforcement officers on patrol.
Emergency and After-Hours Support
Handle after-hour calls for utilities, maintenance, social services, and other county services.
Work in the communications center during severe weather events (e.g., hurricanes, ice storms).
Notify emergency personnel, hospitals, nursing homes, and county departments of National Weather Service warnings.
Other Duties
Perform related tasks as required.
Education and Experience Requirements
High school diploma required.
Public contact or customer service experience required.
Communications or dispatching experience preferred.
Must be able to type 30 words per minute.
Special Requirements
Within three months
Obtain North Carolina DCI Operator Certification.
Within six months
Obtain North Carolina Sheriffs Training and Standards Telecommunicator Certification.
Obtain Emergency Medical Dispatch (EMD) and CPR Certification.
Application Process Apply Online: https://www.cognitoforms.com/columbuscountync1/columbuscountyemploymentapplication
Or Submit Application to:
Columbus County Human Resources
125 W Webster Street
Whiteville, NC 28472
Columbus County is an Equal Opportunity Employer.
#J-18808-Ljbffr
Hiring Rate $42,015.62
Salary Range $44,116.06 - $63,023.43
Position Title Public Safety Telecommunicator
General Statement of Duties This position involves responsible public safety communications and administrative support for law enforcement, fire, and EMS services. The role includes:
Receiving and dispatching emergency and non-emergency calls.
Gathering medical information and providing Emergency Medical Dispatch (EMD) instructions to responders.
Duties and Responsibilities
Call Handling and Dispatching
Receive and assess routine and emergency calls for crimes, fires, EMS, and general assistance.
Identify caller locations and dispatch appropriate law enforcement, fire, or EMS units.
Operate electronic communication equipment to maintain contact with multiple emergency response agencies.
Interview callers to determine the nature of emergencies and provide pre-arrival medical instructions via the EMD system.
Data Retrieval and Communication Support
Use DCI terminal to obtain driver history, vehicle registration, criminal records, and warrant checks.
Run vehicle inquiries and driver license history for law enforcement agencies.
Log Maintenance and Monitoring
Maintain communication logs and reports detailing call nature, actions taken, and response times.
Monitor fire and security alarm systems, dispatching volunteer agencies as needed.
Transfer appropriate calls to state patrol.
Track the status and safety of law enforcement officers on patrol.
Emergency and After-Hours Support
Handle after-hour calls for utilities, maintenance, social services, and other county services.
Work in the communications center during severe weather events (e.g., hurricanes, ice storms).
Notify emergency personnel, hospitals, nursing homes, and county departments of National Weather Service warnings.
Other Duties
Perform related tasks as required.
Education and Experience Requirements
High school diploma required.
Public contact or customer service experience required.
Communications or dispatching experience preferred.
Must be able to type 30 words per minute.
Special Requirements
Within three months
Obtain North Carolina DCI Operator Certification.
Within six months
Obtain North Carolina Sheriffs Training and Standards Telecommunicator Certification.
Obtain Emergency Medical Dispatch (EMD) and CPR Certification.
Application Process Apply Online: https://www.cognitoforms.com/columbuscountync1/columbuscountyemploymentapplication
Or Submit Application to:
Columbus County Human Resources
125 W Webster Street
Whiteville, NC 28472
Columbus County is an Equal Opportunity Employer.
#J-18808-Ljbffr