United States Cold Storage, Inc.
CUSTOMER ACCOUNT SPECIALIST
United States Cold Storage, Inc., Turlock, California, United States, 95382
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CUSTOMER ACCOUNT SPECIALIST
role at
United States Cold Storage, Inc.
Description USCS is dedicated to advancing, innovating, and serving companies seeking “Best in Service” facilities and logistics in the cold chain. We are an employee-focused, equal‑opportunity employer and would love to have you join our team.
Job Details Working closely with the CAS Lead/CAS Supervisor and the local USCS management team, this individual will consistently contribute to USCS’s key performance areas, including sales, customer satisfaction, cost controls, productivity, accuracy, safety, and sanitation, while maintaining a positive work environment. Focused on continuous improvement, the position assists in the oversight and/or contributes to the planning, development, and implementation of all office procedures and activities required to meet customer and administrative support requirements, striving to exceed USCS’s facility and company goals.
Responsibilities
Assist in meeting customer service requirements, building good customer relationships and ensuring all requests are responded to in the highest professional manner.
Provide administrative support to warehouse operations as needed, including but not limited to the timely and accurate processing of inbound/outbound activity, reports, order processing, completion of documentation, and written/verbal/electronic communication.
Work with warehouse operations to monitor assigned inventory control functions, including product rotation and recall, customer and carrier claims, reporting, customer requests and record keeping.
Assist in training all new office employees.
Work closely with Company information technology personnel to assist with the maximize utilization of all USCS office operating systems, making recommendations for improvement.
Help ensure that all office sanitation, safety and security activities are consistently performed within the highest USCS, OSHA and other government compliance, and within industry standards.
Work with the Department Supervisor to satisfy Company administrative requirements, including but not limited to reporting, sales proposals, accounts payable and receivable, and other general office functions.
Develop good working relationships at all levels within the USCS team environment, leading and communicating as needed to maximize individual and team performance.
Job Specifics
Location, Department and Work Hours: Turlock North, shift 8:00 AM‑4:30 PM
Reports to: CAS Manager
Travel Amount: –
Job Type, EEO, and Job Code: Full‑Time, Non‑Exempt, JOB CODE C2‑20
Salary Range: $20 – $22 per hour
Open Availability plus weekends if needed
Education
High School Diploma, GED or equivalent
Experience
1 to 3 years preferred
Excellent communication skills, written and oral
PC, leadership and planning skills helpful
Experience in AS400, SAP, Word, Excel and PowerPoint preferred
Experience with warehouse paperwork preferred
Additional Requirements
May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities
Stand and walk for extended periods
Use hands to handle objects, tools, or controls
Attention to detail
Effective communication, vision, and hearing are essential for safety and productivity
Operate scanners, tablets, radios, phones, computers, and other essential warehouse equipment as required
Overtime availability is essential due to demand
Operate a registered motor vehicle if part of daily tasks
Engage in frequent personal interaction and communication
Possess strong arithmetic and reading skills
Follow verbal instructions, written instructions, and company policies
Be a self‑starter, able to work independently and coordinate with others
Thrive in a fast‑paced environment, managing stress and meeting productivity guidelines
Standard Details
Maintain a professional demeanor in appearance and communications at all times
Participate in staff and/or customer meetings as required
Take initiative to prevent non‑conformities related to product, process, and quality systems
Identify and report any issues related to product, processes, and/or quality
Propose and implement solutions through appropriate channels
Ensure solutions are effectively implemented
Follow posted security procedures at all times while in the building
Participate in safety and educational training programs
Benefits
401(k) and Education Assistance after 1 year
Blue Cross Blue Shield available after 30 days of service, if elected
Company Life Insurance
A variety of additional benefits and perks
Additional Information
This job description may not encompass all tasks necessary to complete the role
Job functions may vary based on the area of operation. This description outlines the most common tasks required for the job
Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Warehousing and Storage
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CUSTOMER ACCOUNT SPECIALIST
role at
United States Cold Storage, Inc.
Description USCS is dedicated to advancing, innovating, and serving companies seeking “Best in Service” facilities and logistics in the cold chain. We are an employee-focused, equal‑opportunity employer and would love to have you join our team.
Job Details Working closely with the CAS Lead/CAS Supervisor and the local USCS management team, this individual will consistently contribute to USCS’s key performance areas, including sales, customer satisfaction, cost controls, productivity, accuracy, safety, and sanitation, while maintaining a positive work environment. Focused on continuous improvement, the position assists in the oversight and/or contributes to the planning, development, and implementation of all office procedures and activities required to meet customer and administrative support requirements, striving to exceed USCS’s facility and company goals.
Responsibilities
Assist in meeting customer service requirements, building good customer relationships and ensuring all requests are responded to in the highest professional manner.
Provide administrative support to warehouse operations as needed, including but not limited to the timely and accurate processing of inbound/outbound activity, reports, order processing, completion of documentation, and written/verbal/electronic communication.
Work with warehouse operations to monitor assigned inventory control functions, including product rotation and recall, customer and carrier claims, reporting, customer requests and record keeping.
Assist in training all new office employees.
Work closely with Company information technology personnel to assist with the maximize utilization of all USCS office operating systems, making recommendations for improvement.
Help ensure that all office sanitation, safety and security activities are consistently performed within the highest USCS, OSHA and other government compliance, and within industry standards.
Work with the Department Supervisor to satisfy Company administrative requirements, including but not limited to reporting, sales proposals, accounts payable and receivable, and other general office functions.
Develop good working relationships at all levels within the USCS team environment, leading and communicating as needed to maximize individual and team performance.
Job Specifics
Location, Department and Work Hours: Turlock North, shift 8:00 AM‑4:30 PM
Reports to: CAS Manager
Travel Amount: –
Job Type, EEO, and Job Code: Full‑Time, Non‑Exempt, JOB CODE C2‑20
Salary Range: $20 – $22 per hour
Open Availability plus weekends if needed
Education
High School Diploma, GED or equivalent
Experience
1 to 3 years preferred
Excellent communication skills, written and oral
PC, leadership and planning skills helpful
Experience in AS400, SAP, Word, Excel and PowerPoint preferred
Experience with warehouse paperwork preferred
Additional Requirements
May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities
Stand and walk for extended periods
Use hands to handle objects, tools, or controls
Attention to detail
Effective communication, vision, and hearing are essential for safety and productivity
Operate scanners, tablets, radios, phones, computers, and other essential warehouse equipment as required
Overtime availability is essential due to demand
Operate a registered motor vehicle if part of daily tasks
Engage in frequent personal interaction and communication
Possess strong arithmetic and reading skills
Follow verbal instructions, written instructions, and company policies
Be a self‑starter, able to work independently and coordinate with others
Thrive in a fast‑paced environment, managing stress and meeting productivity guidelines
Standard Details
Maintain a professional demeanor in appearance and communications at all times
Participate in staff and/or customer meetings as required
Take initiative to prevent non‑conformities related to product, process, and quality systems
Identify and report any issues related to product, processes, and/or quality
Propose and implement solutions through appropriate channels
Ensure solutions are effectively implemented
Follow posted security procedures at all times while in the building
Participate in safety and educational training programs
Benefits
401(k) and Education Assistance after 1 year
Blue Cross Blue Shield available after 30 days of service, if elected
Company Life Insurance
A variety of additional benefits and perks
Additional Information
This job description may not encompass all tasks necessary to complete the role
Job functions may vary based on the area of operation. This description outlines the most common tasks required for the job
Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Warehousing and Storage
Referrals Referrals increase your chances of interviewing at United States Cold Storage, Inc. by 2×
Get notified about new Customer Account Specialist jobs in
Turlock, CA .
#J-18808-Ljbffr