Groundworks is hiring: Production Administrative Assistant in Salem

JES Foundation Repair, a Groundworks Company, is seeking a talented Production Administrative Assistant to join their team in Salem, VA.

Job Responsibilities

• Provide administrative support for timekeeping.
• Create weekly job packs.
• Create and close purchase orders.
• Ensure office equipment is in working order, including scheduling maintenance.
• Provide great customer experiences and service to build our reputation.
• Set and confirm install dates.
• Mail customer information packets.
• Follow up with customers on a variety of issues.
• Update customer records for accuracy.
• Perform a variety of administrative tasks to support the production department.
• Answer customer calls, schedule and confirm installations, and follow up with customers on a variety of issues.
• Coordinate all paperwork, data entry, and correspondence within systems regarding all sold job proposals and ensure accuracy, timeliness, and compliance with company procedure.
• Work to ensure crews have what they need to be successful at installations, including job details, coordination of utility locations, and preparation of any special needs of an installation.
• Provide tactical support to the production department.
• Provide customers with an excellent and memorable experience.
• Foster a positive team environment by building strong relationships and inspiring mutual trust and respect.
• Adhere to and promote company workplace policies and procedures, including safety and anti‑bullying, harassment, violence and discrimination policies.
• Act with the highest degree of professionalism, integrity and respect.
• Uphold the company’s positive image and reputation in the community.
• Facilitate a healthy, safe, and productive workplace that promotes dignity, mutual respect, understanding and cooperation.
• Implement and follow the instructions and direction of management.
• Assume other tasks or responsibilities not detailed on this list which may be requested from time to time at the company’s discretion.

Qualifications

• High School Degree/GED.
• 1-2 years of Administrative Assistant experience preferred.
• Previous call center or customer service experience preferred.
• Must be positive and motivated with excellent communication skills.
• Ability to adapt quickly to changes in work strategy.
• Excellent computer skills.
• Great oral and verbal communication skills.

Benefits

• Competitive hourly pay.
• Employee ownership.
• Superior training to ensure immediate success.
• Competitive and rewarding, family‑oriented culture.
• Advanced leadership training opportunities.
• World‑class training and support.
• Benefits include medical, dental, vision, long/short‑term disability, life insurance, 401(k) with company match, and 2 weeks paid time off including 6 holidays.

About the Company

Groundworks® is the leading provider of foundation repair, crawl space encapsulation, basement waterproofing, and concrete lifting & stabilization.

With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America. Recognized as a top workplace in the U.S., we offer employee ownership for everyone, building something that can’t be replicated. We’re on a mission to change an industry like never before.

We are unique at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We’re proud to be the Groundworks Tribe!

Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry‑leading warranties, helping homeowners everywhere protect and repair their most valuable asset – their home.

When customers choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right.

When you choose Groundworks, you’ll join thousands of Tribemates who are making history.