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LanceSoft, Inc.

Customer Service Representative Job at LanceSoft, Inc. in Tucson

LanceSoft, Inc., Tucson, AZ, United States, 85718

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This range is provided by LanceSoft, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $18.00/hr

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Hiring Professionals for Semiconductor, IT, Non-It, Manufacturing all across the USA & Canada. "Let’s Build Something Great Together🌟" | Feel free…

We are seeking a Customer Services Representative to join our Tucson office. The role involves providing in-person and online support to taxpayers, assisting with filing, education, refund and billing inquiries, and explaining applicable state tax policies and procedures.

This position requires excellent customer service skills, attention to detail, and the ability to handle multiple forms of communication including live chat, walk-ins, phone calls, correspondence, and email.

Key Responsibilities:

  • Provide assistance to taxpayers with filing, refund, and billing questions or disputes.
  • Educate taxpayers on relevant tax policies, procedures, and compliance requirements.
  • Research and resolve account discrepancies or issues across multiple tax types.
  • Communicate professionally through walk-ins, live chat, calls, correspondence, and email.
  • Document interactions and maintain accurate taxpayer records.

Qualifications:

Required:

  • Minimum of 6 months of front desk or customer service experience.
  • Strong communication, problem-solving, and interpersonal skills.

Preferred:

  • Bilingual skills (English/Spanish highly desirable).
  • Experience in a government or financial service environment is a plus.

Seniority level

  • Seniority level

    Associate

Employment type

  • Employment type

    Contract

Job function

  • Job function

    Customer Service

  • Industries

    Government Administration, Banking, and Financial Services

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