Loews Hotels & Co
Associate Director of Rooms page is loaded## Associate Director of Roomslocations:
FL - Orlando - Loews Sapphire Falls Resorttime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: October 31, 2025 (2 days left to apply)job requisition id:
R0079282At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.* We offer excellent benefits and perks including one free meal per shift and free theme park access.* We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.* We embrace diversity at our core and offer the opportunity for all team members to reach their potential.* We invest in training and development opportunities for all team members.* We promote social responsibility by being a good neighbor in the community.* We care for you, just as we care for others.About Loews Sapphire Falls ResortJoin the team at our Caribbean-inspired paradise that creates an island escape in a tropical oasis.**Associate Director of Rooms:**Responsible for the management and coordination of the innovative guest arrival, registration, and rooming process.
Ensures the efficient guest-focused delivery of such services to provide the hotel a unique competitive guest service/satisfaction advantage.
Works with the Complex Director of Rooms to directs the daily operations of Housekeeping, Front Office, Guest Services, Concierge, VIP Service, Valet, and Recreation at Loews Sapphire Falls Resort, ensuring adherence to all Loews Hotels Star Service Standards.
Selects, oversees training and manages all personnel in these departments. **Essential Functions and Responsibilities:**
•
Coordinate the quality, efficiency, and operations of Housekeeping, Front Office, Guest Services,Concierge, VIP Service, Valet, and Recreation
•
Develop and update guest rooming procedures
•
Coordinate and manage the operation of all Guest Services’ areas
•
Ensure communication of VIP information to proper departments and ensure the smoothtransition of guests from the main arrivals area to guestrooms
•
Coordinate and oversee group check-ins
•
Establish and ensure adherence to all department and Loews Hotels standards
•
Prepare annual departmental budget and manage department costs, updating budget ifoperational forecasts change significantly
•
Evaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends torecommend appropriate product/service and operational changes to be made to ensure guest andteam member satisfaction, and to maintain market dominance and exceptional financial returns
•
Develop and manage repeat guest and VIP services programs
•
Recruit and interview applicants for Rooms Division positions
•
Train and monitor the performance of all Rooms Division staff
•
Produce management schedules
•
Provide quality guest services which assist in merchandising the hotel
•
Promote hotel facilities, food and beverage outlets, and recreation programs
•
Coordinate the delivery of faxes, packages, etc., to guests staying in the hotel
•
Evaluate team and individual performance, determining improvement and training needs andadvancement requirements
•
Review/maintain daily payroll report/records, maintaining labor costs within forecasted budgetaryguidelines
•
Interact with guests frequently to ensure satisfaction with services
•
Work with area transportation to provide quality and efficient services for hotel guests
•
Coordinate arrival and departure services for groups
•
Ensure that posting to master accounts is completed for group room deliveries, distributions, andporterage
•
Ensure that appropriate payments are made to teams performing group related services
•
Conduct department meetings to communicate information to all department personnel
•
Attend appropriate meetings, including, but not limited to department, front office, pre-conventionand training seminars
•
Ensure adherence to cash handling policies
•
Ensure that all Guest Service printed material is accurate, timely, and meets Loews standards
•
Participate in community and association activities to promote good public relations withbusinesses and individuals in the surrounding area
•
Other duties as assigned**Supporting Functions and Responsibilities:**
•
Promotes and applies teamwork skills at all times
•
Notifies appropriate individual promptly and fully of problems and/or unusual matters ofsignificance
•
Is polite, friendly, and helpful to guests, management and fellow employees
•
Executes emergency procedures in accordance with hotel standards
•
Complies with required safety regulations and procedures
•
Attends appropriate hotel meetings and training sessions
•
Maintains cleanliness and excellent condition of equipment and work area
•
Complies with hotel standards, policies and rules
•
Recycles whenever possible
•
Remains current with hotel information and changes
•
Complies with hotel uniform and grooming standardsHeadquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service.
As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada.
Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach.
We pride ourselves on the individuality and uniqueness of our offering.Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades.
We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development.
But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small.
We welcome you to join us.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. #J-18808-Ljbffr
FL - Orlando - Loews Sapphire Falls Resorttime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: October 31, 2025 (2 days left to apply)job requisition id:
R0079282At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.* We offer excellent benefits and perks including one free meal per shift and free theme park access.* We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.* We embrace diversity at our core and offer the opportunity for all team members to reach their potential.* We invest in training and development opportunities for all team members.* We promote social responsibility by being a good neighbor in the community.* We care for you, just as we care for others.About Loews Sapphire Falls ResortJoin the team at our Caribbean-inspired paradise that creates an island escape in a tropical oasis.**Associate Director of Rooms:**Responsible for the management and coordination of the innovative guest arrival, registration, and rooming process.
Ensures the efficient guest-focused delivery of such services to provide the hotel a unique competitive guest service/satisfaction advantage.
Works with the Complex Director of Rooms to directs the daily operations of Housekeeping, Front Office, Guest Services, Concierge, VIP Service, Valet, and Recreation at Loews Sapphire Falls Resort, ensuring adherence to all Loews Hotels Star Service Standards.
Selects, oversees training and manages all personnel in these departments. **Essential Functions and Responsibilities:**
•
Coordinate the quality, efficiency, and operations of Housekeeping, Front Office, Guest Services,Concierge, VIP Service, Valet, and Recreation
•
Develop and update guest rooming procedures
•
Coordinate and manage the operation of all Guest Services’ areas
•
Ensure communication of VIP information to proper departments and ensure the smoothtransition of guests from the main arrivals area to guestrooms
•
Coordinate and oversee group check-ins
•
Establish and ensure adherence to all department and Loews Hotels standards
•
Prepare annual departmental budget and manage department costs, updating budget ifoperational forecasts change significantly
•
Evaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends torecommend appropriate product/service and operational changes to be made to ensure guest andteam member satisfaction, and to maintain market dominance and exceptional financial returns
•
Develop and manage repeat guest and VIP services programs
•
Recruit and interview applicants for Rooms Division positions
•
Train and monitor the performance of all Rooms Division staff
•
Produce management schedules
•
Provide quality guest services which assist in merchandising the hotel
•
Promote hotel facilities, food and beverage outlets, and recreation programs
•
Coordinate the delivery of faxes, packages, etc., to guests staying in the hotel
•
Evaluate team and individual performance, determining improvement and training needs andadvancement requirements
•
Review/maintain daily payroll report/records, maintaining labor costs within forecasted budgetaryguidelines
•
Interact with guests frequently to ensure satisfaction with services
•
Work with area transportation to provide quality and efficient services for hotel guests
•
Coordinate arrival and departure services for groups
•
Ensure that posting to master accounts is completed for group room deliveries, distributions, andporterage
•
Ensure that appropriate payments are made to teams performing group related services
•
Conduct department meetings to communicate information to all department personnel
•
Attend appropriate meetings, including, but not limited to department, front office, pre-conventionand training seminars
•
Ensure adherence to cash handling policies
•
Ensure that all Guest Service printed material is accurate, timely, and meets Loews standards
•
Participate in community and association activities to promote good public relations withbusinesses and individuals in the surrounding area
•
Other duties as assigned**Supporting Functions and Responsibilities:**
•
Promotes and applies teamwork skills at all times
•
Notifies appropriate individual promptly and fully of problems and/or unusual matters ofsignificance
•
Is polite, friendly, and helpful to guests, management and fellow employees
•
Executes emergency procedures in accordance with hotel standards
•
Complies with required safety regulations and procedures
•
Attends appropriate hotel meetings and training sessions
•
Maintains cleanliness and excellent condition of equipment and work area
•
Complies with hotel standards, policies and rules
•
Recycles whenever possible
•
Remains current with hotel information and changes
•
Complies with hotel uniform and grooming standardsHeadquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service.
As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada.
Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach.
We pride ourselves on the individuality and uniqueness of our offering.Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades.
We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development.
But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small.
We welcome you to join us.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. #J-18808-Ljbffr