San Francisco , Inc.
IT Operations Support Admin III Department of Technology (1093)
San Francisco , Inc., San Francisco, California, United States, 94199
Overview
Company Description Are you ready to make an impact in one of the most innovative cities? The Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco. As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employeessupporting public safety, municipal broadband, cybersecurity, cloud solutions, and more. With a $140M+ annual budget and a team of 300+ experts, DT leads digital transformation and provides services through our core areas of IT Excellence. IT Project Management Office Enterprise Application Services Cloud Center of Excellence IT Operations and Support including the Service Desk and NOC City Infrastructure including the Network, Telcom and Data Centers Office of Cybersecurity including Cyber Defense, Identity Management and Disaster Recovery Public Safety Systems and Municipal Broadband Fiber SFGovTV Broadcasting Services IT Finance and Administration Services Emerging Technologies
Why Join Us?
Innovative & impactful work at DT means you wont just work on ITyoull power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations. Benefits of Working for CCSF
In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees. Competitive pay, benefits, and retirement options Career growth opportunities through training, internal mobility, and subsidized education Diverse work environment in a diverse city Option to work from home one day a week while spending other days in the San Francisco office, promoting collaboration and work-life balance
Responsibilities
The IT Operations Support Administrator III is a key player in driving technology success across the Department of Technology (DT) and participating CCSF departments. As the first point of contact for tech support, this role uses ServiceNow to triage, resolve, and coordinate incidents and service requestskeeping users connected and systems running smoothly. As part of DTs Endpoint Services team, this position leads onboarding efforts for new CCSF departments and helps plan, assist, and manage new technical projects that bring innovation to life. The administrator deploys hardware and software, establishes secure network access, and ensures endpoint compliance while collaborating closely with IT partners, project managers, and security teams. They also provide hands-on user training, develop clear documentation, and champion a seamless transition into DTs technology environment. This is a high-impact role for a problem-solver who thrives on collaboration, innovation, and making technology work for people. Essential duties
include, but are not limited to, the following: Conduct in-depth evaluations of IT requirements for each Tier-1 department; identify potential risks and develop mitigation strategies. Create a detailed onboarding roadmap tailored to each departments needs. Procure, configure, and deploy necessary hardware and software. Establish secure network access and ensure compliance with endpoint security. Address immediate IT challenges impacting operations. Provide foundational training to department personnel on new tools and processes. Lead or assist with IT infrastructure and endpoint management projects to ensure reliable, secure, and efficient technology operations. Collaborate with other IT teams and departments to coordinate technical project tasks, timelines, and deliverables. Prepare reports and maintain records of project progress, configurations, and system changes to support compliance and audit requirements. Test and validate new hardware, software, and configurations as part of technology rollout projects. Experience with Microsoft Intune for device provisioning, configuration, and compliance across multiple platforms (Windows, iOS, Android, macOS), and assist administering application deployment, patch management, and endpoint security controls.
Qualifications
Education : Requires an associate degree in computer science or a closely related field from an accredited college or university or its equivalent in terms of total course credits/units (i.e., at least 60 semester or 90 quarter credits with a minimum of 20 semester or 30 quarter credits in computer science or a closely-related field). Experience : Three (3) years of experience performing analysis, installation, and technical support in a network environment. Substitution : Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two years). One year is equivalent to 30 semester units / 45 quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field. Completion of a one-year State (DAS) IT apprenticeship program may substitute for the required education. Desirable Qualifications Strong problem-solving and analytical skills. Able to troubleshoot and resolve hardware and software problems effectively. Experience collaborating with cross-functional IT teams to troubleshoot and resolve complex technical issues. Ability to document detailed and accurate ticket notes, maintain knowledge base articles, and create or revise process documentation. Strong time management and prioritization skills, with the ability to handle multiple tickets and service requests in a fast-paced environment. One year of experience with Windows Server Administration. Working knowledge of networking essentials. Working knowledge of Microsoft O365. Working knowledge of Active Directory. Possession of a Valid California Drivers License.
Certifications and Expertise: Intune SCCM Azure Tanium CrowdStrike Active Directory JAMF ITIL certified MAC certification ServiceNow Ticketing System
Compensation:
$50.85 - $63.05 (hourly) / $105,768.00 to 131,144.00 (annually) Application and Selection
Selection Procedures : The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates job-related knowledge, skills and abilities. This typically includes an oral interview and/or a written or performance exercise. If necessary, only those applicants whose qualifications most closely meet the Department needs will be invited to continue. Applicants meeting the minimum requirements are not guaranteed advancement. To find Departments which use this classification, see: https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf How to Apply
Applications for City and County of San Francisco jobs are only accepted online at careers.sf.gov. Select the "Apply Now" button and follow instructions. Applicants should apply immediately as this recruitment may close at any time, but not before Wednesday, November 11, 2025. Your application MUST include a resume. To upload, attach using the "additional attachments" function. Complete the Supplemental Questionnaire: https://forms.office.com/g/7xig1tsSwj. For questions, contact Elbi Magana at elbi.magana@sfgov.org. Late or incomplete submissions will not be considered. Mailed, hand-delivered or faxed documents will not be accepted. All information will be kept confidential according to EEO guidelines. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Additional information regarding employment with the City and County of San Francisco: information about the hiring process, conviction history, employee benefits overview, equal employment opportunity, disaster service worker, ADA accommodation, right to work, copies of application documents, and diversity statement can be found at the department's site. #J-18808-Ljbffr
Company Description Are you ready to make an impact in one of the most innovative cities? The Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco. As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employeessupporting public safety, municipal broadband, cybersecurity, cloud solutions, and more. With a $140M+ annual budget and a team of 300+ experts, DT leads digital transformation and provides services through our core areas of IT Excellence. IT Project Management Office Enterprise Application Services Cloud Center of Excellence IT Operations and Support including the Service Desk and NOC City Infrastructure including the Network, Telcom and Data Centers Office of Cybersecurity including Cyber Defense, Identity Management and Disaster Recovery Public Safety Systems and Municipal Broadband Fiber SFGovTV Broadcasting Services IT Finance and Administration Services Emerging Technologies
Why Join Us?
Innovative & impactful work at DT means you wont just work on ITyoull power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations. Benefits of Working for CCSF
In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees. Competitive pay, benefits, and retirement options Career growth opportunities through training, internal mobility, and subsidized education Diverse work environment in a diverse city Option to work from home one day a week while spending other days in the San Francisco office, promoting collaboration and work-life balance
Responsibilities
The IT Operations Support Administrator III is a key player in driving technology success across the Department of Technology (DT) and participating CCSF departments. As the first point of contact for tech support, this role uses ServiceNow to triage, resolve, and coordinate incidents and service requestskeeping users connected and systems running smoothly. As part of DTs Endpoint Services team, this position leads onboarding efforts for new CCSF departments and helps plan, assist, and manage new technical projects that bring innovation to life. The administrator deploys hardware and software, establishes secure network access, and ensures endpoint compliance while collaborating closely with IT partners, project managers, and security teams. They also provide hands-on user training, develop clear documentation, and champion a seamless transition into DTs technology environment. This is a high-impact role for a problem-solver who thrives on collaboration, innovation, and making technology work for people. Essential duties
include, but are not limited to, the following: Conduct in-depth evaluations of IT requirements for each Tier-1 department; identify potential risks and develop mitigation strategies. Create a detailed onboarding roadmap tailored to each departments needs. Procure, configure, and deploy necessary hardware and software. Establish secure network access and ensure compliance with endpoint security. Address immediate IT challenges impacting operations. Provide foundational training to department personnel on new tools and processes. Lead or assist with IT infrastructure and endpoint management projects to ensure reliable, secure, and efficient technology operations. Collaborate with other IT teams and departments to coordinate technical project tasks, timelines, and deliverables. Prepare reports and maintain records of project progress, configurations, and system changes to support compliance and audit requirements. Test and validate new hardware, software, and configurations as part of technology rollout projects. Experience with Microsoft Intune for device provisioning, configuration, and compliance across multiple platforms (Windows, iOS, Android, macOS), and assist administering application deployment, patch management, and endpoint security controls.
Qualifications
Education : Requires an associate degree in computer science or a closely related field from an accredited college or university or its equivalent in terms of total course credits/units (i.e., at least 60 semester or 90 quarter credits with a minimum of 20 semester or 30 quarter credits in computer science or a closely-related field). Experience : Three (3) years of experience performing analysis, installation, and technical support in a network environment. Substitution : Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two years). One year is equivalent to 30 semester units / 45 quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field. Completion of a one-year State (DAS) IT apprenticeship program may substitute for the required education. Desirable Qualifications Strong problem-solving and analytical skills. Able to troubleshoot and resolve hardware and software problems effectively. Experience collaborating with cross-functional IT teams to troubleshoot and resolve complex technical issues. Ability to document detailed and accurate ticket notes, maintain knowledge base articles, and create or revise process documentation. Strong time management and prioritization skills, with the ability to handle multiple tickets and service requests in a fast-paced environment. One year of experience with Windows Server Administration. Working knowledge of networking essentials. Working knowledge of Microsoft O365. Working knowledge of Active Directory. Possession of a Valid California Drivers License.
Certifications and Expertise: Intune SCCM Azure Tanium CrowdStrike Active Directory JAMF ITIL certified MAC certification ServiceNow Ticketing System
Compensation:
$50.85 - $63.05 (hourly) / $105,768.00 to 131,144.00 (annually) Application and Selection
Selection Procedures : The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates job-related knowledge, skills and abilities. This typically includes an oral interview and/or a written or performance exercise. If necessary, only those applicants whose qualifications most closely meet the Department needs will be invited to continue. Applicants meeting the minimum requirements are not guaranteed advancement. To find Departments which use this classification, see: https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf How to Apply
Applications for City and County of San Francisco jobs are only accepted online at careers.sf.gov. Select the "Apply Now" button and follow instructions. Applicants should apply immediately as this recruitment may close at any time, but not before Wednesday, November 11, 2025. Your application MUST include a resume. To upload, attach using the "additional attachments" function. Complete the Supplemental Questionnaire: https://forms.office.com/g/7xig1tsSwj. For questions, contact Elbi Magana at elbi.magana@sfgov.org. Late or incomplete submissions will not be considered. Mailed, hand-delivered or faxed documents will not be accepted. All information will be kept confidential according to EEO guidelines. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Additional information regarding employment with the City and County of San Francisco: information about the hiring process, conviction history, employee benefits overview, equal employment opportunity, disaster service worker, ADA accommodation, right to work, copies of application documents, and diversity statement can be found at the department's site. #J-18808-Ljbffr