U.S. Bank
Product & Solution Specialist – U.S. Bank
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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever‑growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description Partners with their assigned Line of Business, other Risk/Compliance/Audit (RCA) professionals, and RCA Managers to, depending on their function, create, implement, maintain, review or oversee an effective risk management framework. Participates in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations. Identifies gaps and informs solutions that minimize losses resulting from inadequate internal processes, systems or human errors. Identifies, responds and/or escalates risks as appropriate. Serves as a functional liaison between the Line of Business and the Lines of Defense.
Basic Qualifications
Bachelor's degree, or equivalent work experience
Typically, more than five years of applicable experience
Specific Responsibilities
Intake Management – Serve as 2nd level support to customers for “how-to” guidance when engaged. Handle light to moderate complexity requests and issues, and escalates to senior members as needed.
Product and Solution Roadmap and Release Planning – Assist with refining backlog items and proactively suggest areas of investment.
Requirements, Value Assessment and Backlog – Assist in and refine requirements, identifying potential areas of improvement in user experience and value creation.
Product Configuration / Build – Complete low to medium complexity configuration and QA testing when needed, collaborating with cross‑functional teams.
Product Test Planning and Execution – Conduct various forms of testing, document issues, retest, and develop comprehensive testing plans to ensure product quality.
Change Management & Transition – Complete assigned change tasks, support training and documentation of changes, perform QA of change‑related checklists.
Product and Solution Leadership – Serve as a subject matter expert on assigned products and processes.
Thought Leadership – Contribute to design thinking and ideation, identifying opportunities for task simplification and product innovation.
Daily & Periodic Operating Tasks – Timely completion of daily, weekly, and periodic tasks, including new support requests, platform changes, and reporting.
Project Management – Assist on large projects and initiatives.
Business Interaction & Process Expertise – Handle requests from business and generate/distribute reports.
Team Coordination and Coaching – Coach newer teammates, collaborate to share knowledge.
Preferred Skills / Experience
Knowledge of applicable laws, regulations, financial services, and regulatory trends affecting the line of business.
Experience building and testing process workflows in enterprise environments.
Understanding of the business line’s operations, products, services, systems, and associated risks/controls.
Thorough knowledge of Risk/Compliance/Audit competencies.
Strong analytical, process facilitation, and project management skills.
Effective presentation, interpersonal, written, and verbal communication skills.
Effective relationship building and negotiation skills.
Proficient computer navigation skills in Microsoft Office, spreadsheets, databases, and presentations.
Applicable professional certifications – CTPRP preferred.
Knowledge of third‑party risk management and related frameworks.
4+ years’ experience using Archer eGRC and other risk management platforms; configuration and workflow design experience.
2+ years’ experience with Contract Lifecycle Management platforms and workflow design.
Experience working in an AGILE Scrum environment.
Experience training AI models and designing prompts.
Legal background or JD a plus.
This role is considered hybrid and requires working three days a week from a designated U.S. Bank location, with flexibility on work location for the other two working days.
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short‑term and long‑term disability
Pregnancy disability and parental leave
401(k) and employer‑funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per year unless otherwise provided by law
E‑Verify U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories.
Salary Range Pay Range: $92,820.00 – $109,200.00
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever‑growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description Partners with their assigned Line of Business, other Risk/Compliance/Audit (RCA) professionals, and RCA Managers to, depending on their function, create, implement, maintain, review or oversee an effective risk management framework. Participates in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations. Identifies gaps and informs solutions that minimize losses resulting from inadequate internal processes, systems or human errors. Identifies, responds and/or escalates risks as appropriate. Serves as a functional liaison between the Line of Business and the Lines of Defense.
Basic Qualifications
Bachelor's degree, or equivalent work experience
Typically, more than five years of applicable experience
Specific Responsibilities
Intake Management – Serve as 2nd level support to customers for “how-to” guidance when engaged. Handle light to moderate complexity requests and issues, and escalates to senior members as needed.
Product and Solution Roadmap and Release Planning – Assist with refining backlog items and proactively suggest areas of investment.
Requirements, Value Assessment and Backlog – Assist in and refine requirements, identifying potential areas of improvement in user experience and value creation.
Product Configuration / Build – Complete low to medium complexity configuration and QA testing when needed, collaborating with cross‑functional teams.
Product Test Planning and Execution – Conduct various forms of testing, document issues, retest, and develop comprehensive testing plans to ensure product quality.
Change Management & Transition – Complete assigned change tasks, support training and documentation of changes, perform QA of change‑related checklists.
Product and Solution Leadership – Serve as a subject matter expert on assigned products and processes.
Thought Leadership – Contribute to design thinking and ideation, identifying opportunities for task simplification and product innovation.
Daily & Periodic Operating Tasks – Timely completion of daily, weekly, and periodic tasks, including new support requests, platform changes, and reporting.
Project Management – Assist on large projects and initiatives.
Business Interaction & Process Expertise – Handle requests from business and generate/distribute reports.
Team Coordination and Coaching – Coach newer teammates, collaborate to share knowledge.
Preferred Skills / Experience
Knowledge of applicable laws, regulations, financial services, and regulatory trends affecting the line of business.
Experience building and testing process workflows in enterprise environments.
Understanding of the business line’s operations, products, services, systems, and associated risks/controls.
Thorough knowledge of Risk/Compliance/Audit competencies.
Strong analytical, process facilitation, and project management skills.
Effective presentation, interpersonal, written, and verbal communication skills.
Effective relationship building and negotiation skills.
Proficient computer navigation skills in Microsoft Office, spreadsheets, databases, and presentations.
Applicable professional certifications – CTPRP preferred.
Knowledge of third‑party risk management and related frameworks.
4+ years’ experience using Archer eGRC and other risk management platforms; configuration and workflow design experience.
2+ years’ experience with Contract Lifecycle Management platforms and workflow design.
Experience working in an AGILE Scrum environment.
Experience training AI models and designing prompts.
Legal background or JD a plus.
This role is considered hybrid and requires working three days a week from a designated U.S. Bank location, with flexibility on work location for the other two working days.
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short‑term and long‑term disability
Pregnancy disability and parental leave
401(k) and employer‑funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per year unless otherwise provided by law
E‑Verify U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories.
Salary Range Pay Range: $92,820.00 – $109,200.00
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
#J-18808-Ljbffr