TreviPay
Strategic Account Manager - Spanish Speaking
TreviPay, Overland Park, Kansas, United States, 66213
At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
We are seeking a driven and experienced
Bilingual Strategic Account Manager
fluent in English and Spanish to manage client accounts, build strong relationships, and drive revenue growth. The
Bilingual Strategic Account Manager
is part of a Global Account Management team and will report into local Account Management leadership.
Essential Duties and Responsibilities Relationship Management
Manage a complex web of relationships with key stakeholders, up to the C‑suite, championing the overall customer strategy for enterprise business outcomes
Master and maintain deep knowledge of each client’s competitive landscape, including understanding of client’s addressable, serviceable and target markets
Monitor and communicate internally (and externally, as appropriate) news and/or trends related to client(s)
Identify and map the customer business and gain insight on value, addressing customer’s priorities, needs, and objectives; proactively identify and anticipate customer requirements, expectations, and needs
Actively listen (internally and externally) beyond solution needs and openly address conflict
Ensure alignment of team and extended stakeholders across the company to customer requirements and deliverables; serve as an escalation path for client issues and ensure prompt and accurate resolution
Maintain a cadence of business reviews (virtual or in person), the purpose of which will be to:
Monitor and maintain the working relationship between TreviPay and the client
Discuss the development/evolution of products and services
Maintain a program of continuous improvement
Discuss additional enhancements, rollouts, expansion opportunities, etc.
Review TreviPay’s and client’s performance of contractual obligations
Understand the client’s growth initiatives and how TreviPay can support those
Define plans to address strategic action items and measure success
Develop and sustain trustworthy business and personal relationships at all levels of the customer and TreviPay’s organization
Sales and Growth
Achieve or exceed revenue and profitability goals each fiscal year, including annual budgeting and maintaining a working revenue forecast
Derive Strategic Account Plans from client’s Go to Market / commercial strategies
Lead day‑to‑day management and optimization of program growth plans
Lead proposal development, contract negotiation, business issue preparation and implementation efforts for white space opportunities
Contract Management
Act as keeper of program contract(s)
Facilitate renewals/re‑negotiations
Draft and manage contract amendments
Monitor contract compliance
General
Understand and accurately communicate TreviPay solutions and processes
Embrace account management best practices as articulated by TreviPay leadership; consistently leverage company‑sponsored tools and training; including, but not limited to:
Goal‑setting and tracking
Account planning
Task management
Consistently exhibit alignment with TreviPay’s core values of Tenacity, Ingenuity and Empathy
Develop presentations as needed (for end user training, conferences, internal updates, etc.)
Represent TreviPay professionally and appropriately in all situations
Up to 30% travel
Desired Strengths and Experience
Previous experience (3+ years) managing strategic accounts
Experience developing and implementing commercial/sales strategy
Excellent relationship builder
Proactive, strategic thinker with a commercial mindset
Excellent written and oral communication skills
Highly organized and responsive
Ability to prioritize tasks and problem‑solve on the fly
Self‑motivated AND able to motivate others
Competitive spirit
Able to influence behavior in a matrix environment, across multiple functions within TreviPay and with the client
At ease managing and negotiating contracts
Demonstrated understanding of cultural differences and ability to adapt to customs and traditions impacting business outcomes and relationships
Ability to be coached and adapt
Ability to operate and thrive under pressure
Qualifications
University degree required, master’s degree is a plus
Mastery level knowledge of Microsoft Office
Native level of professional Spanish/English language proficiency required
Why you will love working at TreviPay
Competitive salary
Paid parental leave
Generous paid time off
Medical, dental, vision, FSA, Life/AD&D, long and short term disability
401K matching
Employee referral program
At TreviPay we believe
in saying yes to unique and challenging requirements
empowered team members are creative team members
our products make the customer’s day just a little bit better
work/life balance makes us all more effective
TreviPay is an Equal Opportunity and Affiantive Action Employer. We welcome all veterans and disabled applicants.
Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact Recruiting@trevipay.com to request an accommodation.
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Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
We are seeking a driven and experienced
Bilingual Strategic Account Manager
fluent in English and Spanish to manage client accounts, build strong relationships, and drive revenue growth. The
Bilingual Strategic Account Manager
is part of a Global Account Management team and will report into local Account Management leadership.
Essential Duties and Responsibilities Relationship Management
Manage a complex web of relationships with key stakeholders, up to the C‑suite, championing the overall customer strategy for enterprise business outcomes
Master and maintain deep knowledge of each client’s competitive landscape, including understanding of client’s addressable, serviceable and target markets
Monitor and communicate internally (and externally, as appropriate) news and/or trends related to client(s)
Identify and map the customer business and gain insight on value, addressing customer’s priorities, needs, and objectives; proactively identify and anticipate customer requirements, expectations, and needs
Actively listen (internally and externally) beyond solution needs and openly address conflict
Ensure alignment of team and extended stakeholders across the company to customer requirements and deliverables; serve as an escalation path for client issues and ensure prompt and accurate resolution
Maintain a cadence of business reviews (virtual or in person), the purpose of which will be to:
Monitor and maintain the working relationship between TreviPay and the client
Discuss the development/evolution of products and services
Maintain a program of continuous improvement
Discuss additional enhancements, rollouts, expansion opportunities, etc.
Review TreviPay’s and client’s performance of contractual obligations
Understand the client’s growth initiatives and how TreviPay can support those
Define plans to address strategic action items and measure success
Develop and sustain trustworthy business and personal relationships at all levels of the customer and TreviPay’s organization
Sales and Growth
Achieve or exceed revenue and profitability goals each fiscal year, including annual budgeting and maintaining a working revenue forecast
Derive Strategic Account Plans from client’s Go to Market / commercial strategies
Lead day‑to‑day management and optimization of program growth plans
Lead proposal development, contract negotiation, business issue preparation and implementation efforts for white space opportunities
Contract Management
Act as keeper of program contract(s)
Facilitate renewals/re‑negotiations
Draft and manage contract amendments
Monitor contract compliance
General
Understand and accurately communicate TreviPay solutions and processes
Embrace account management best practices as articulated by TreviPay leadership; consistently leverage company‑sponsored tools and training; including, but not limited to:
Goal‑setting and tracking
Account planning
Task management
Consistently exhibit alignment with TreviPay’s core values of Tenacity, Ingenuity and Empathy
Develop presentations as needed (for end user training, conferences, internal updates, etc.)
Represent TreviPay professionally and appropriately in all situations
Up to 30% travel
Desired Strengths and Experience
Previous experience (3+ years) managing strategic accounts
Experience developing and implementing commercial/sales strategy
Excellent relationship builder
Proactive, strategic thinker with a commercial mindset
Excellent written and oral communication skills
Highly organized and responsive
Ability to prioritize tasks and problem‑solve on the fly
Self‑motivated AND able to motivate others
Competitive spirit
Able to influence behavior in a matrix environment, across multiple functions within TreviPay and with the client
At ease managing and negotiating contracts
Demonstrated understanding of cultural differences and ability to adapt to customs and traditions impacting business outcomes and relationships
Ability to be coached and adapt
Ability to operate and thrive under pressure
Qualifications
University degree required, master’s degree is a plus
Mastery level knowledge of Microsoft Office
Native level of professional Spanish/English language proficiency required
Why you will love working at TreviPay
Competitive salary
Paid parental leave
Generous paid time off
Medical, dental, vision, FSA, Life/AD&D, long and short term disability
401K matching
Employee referral program
At TreviPay we believe
in saying yes to unique and challenging requirements
empowered team members are creative team members
our products make the customer’s day just a little bit better
work/life balance makes us all more effective
TreviPay is an Equal Opportunity and Affiantive Action Employer. We welcome all veterans and disabled applicants.
Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact Recruiting@trevipay.com to request an accommodation.
#J-18808-Ljbffr